Missed my interview due to unexpected family death.

[Mvandervaart 0]

Firstly thank you for taking the time to read my post. 

 

Last year I failed to adjust my status from F1 (student) to permanent resident on the basis that my wife is a USC. 

 

A month ago I finally got my interview notice and was looking forward to being done with it. My appointment date was Tuesday, May 21st at 8:15 AM. 

Unfortunately, a tragedy happens and my mother in law suddenly passed away on the night of Monday, May 20th from a pulmonary embolism. I even tried to call the emergency number on my interview notice after we got home that night but I couldn't get through since it was extremely late. 

 

I woke up early and called the same number at 8 am on the dot. It took me about 20 minutes to get a representative and another 7 or so to file the request to reschedule on the basis of an unexpected family death. 

Later that day a received an automated receipt which said that my request had been passed to a supervisor but in that same email it said that all requests must be made before the time and date of the interview itself. 

 

Now I would like to know your opinion on the case and if anybody had a similar experience with it. 

 

Philadelphia field office

 

[HRQX 4,145]

21 minutes ago, Mvandervaart said:

Later that day a received an automated receipt which said that my request had been passed to a supervisor but in that same email it said that all requests must be made before the time and date of the interview itself.

The keyword is "automated." If you receive an unfavorable outcome to the request then immediately contact the USCIS Ombudsman and explain the situation in full: https://www.dhs.gov/topic/cis-ombudsman/forms/7001

Edited May 23, 2019 by HRQX