CEAC website problems

[HalfWayMark 8]

I wonder if anyone else has had this problem recently.... I've uploaded an additional document requested by the embassy, in the "Affidavit of Support" section (the document status shows "Uploaded"). I've been trying to "submit" the document for days. But the "Submit Documents" button is dead -- it doesn't do anything.

 

I've tried many workarounds -- different browsers, deleting the uploaded document and re-uploading, ...  But to no effect. I've been logging in for several days to try all my workarounds again and again, but the button is definitely broken.

 

I notice that the same "Submit Documents" button in the "Applicant Information" section DOES work, since I uploaded and submitted an additional document there.

 

When logging in to CEAC, there's a message that the site will be down on Monday April 29, so possibly they'll fix this issue. I hope.... In the meantime, we'll just have to bring the additional AOS supporting document to the embassy interview in two weeks. Not enough time to email CEAC or call from overseas about this website problem.

 

 

 

I'm referring to the "Submit Documents" button, in the AOS section of our CEAC account:

Edited April 28, 2019 by HalfWayMark

[Ryan H 3,812]

Moved from Process & Procedures to Progress Reports.

[Memonisb 0]

I am experiencing the same problem. I've uploaded all civil  document requested (the document status shows "Uploaded"). I've been trying to "submit" the document for many days. But the "Submit Documents" button is not working.

 

I was thinking to use  different browsers, deleting the uploaded document and re-uploading, ...  But as you said it is also not working, so now I am stuck.

 

When logging in to CEAC, there's a message that the site will be down on May 30 for maintenance, so possibly they'll fix this issue. May be.

.

[akeela 1]

I am currently dealing with this issue. Embassy interview requested more  pictures. I uploaded them under civil documents per instructions given at the embassy. I uploaded the docs but am not able to click submit.. Please someone help want to get this done. the status of the documents currently says uploaded but unable to submit.. thanks a million. 

[Memonisb 0]

I am facing this problem since 18 May. My case is same, all documents and fees are uploaded but submit button is not clicking. I phoned NVC and also sent mail to them. They informed that you have to pay fees for all the applicants whose name is appearing in the list or submit Remove request if any one of your family is not accompanying the principal applicant. In my case my Elder daughter is not accompanying us as she got married and not eligible to immigrate under this category. Before filing the case we were not aware of this condition so when we Uploaded documents and fee for rest of the applicant, this submit document button failure appears. After one month of Uploading the documents, I submit request for removal of applicant along with the proof of reason of not accompanying (her Marriage Certificate),. So far one month has passed and her case is still shown under review.

[skhan162004 0]

On 5/30/2019 at 11:34 AM, Memonisb said:

I am experiencing the same problem. I've uploaded all civil  document requested (the document status shows "Uploaded"). I've been trying to "submit" the document for many days. But the "Submit Documents" button is not working.

 

I was thinking to use  different browsers, deleting the uploaded document and re-uploading, ...  But as you said it is also not working, so now I am stuck.

 

When logging in to CEAC, there's a message that the site will be down on May 30 for maintenance, so possibly they'll fix this issue. May be.

.

Same here but on the paper given by the CO at my husband's interview in abu dhabi the instructions say to just UPLOAD the missing document AND EMAIL THE EMBASSY in abu dhabi that We have uploaded the document. So we did just that, Uploaded the document AND SENT THE EMBASSY AN EMAIL WITH the Case number in the subject line and wrote that we have uploaded the required document onto ceac but submit button is disabled. I believe that ceac will activate submit button once they receive ur email that u have uploaded the reqd documentation they asked of u at the interview. It is also possible that the embassy can access ur uploaded document only once they receive ur email that u have uploaded it. Once the embassy informs nvc that a new required document has been uploaded by the immigrant or petitioner, nvc will enable the submit button and the embassy will be able to view the document themselves. (I'm just stating this on what I believe the procedure is). It's also possible that the embassy is still able to access an uploaded document thru help from the nvc without having us actually hit the submit button. 

[akeela 1]

On 7/25/2019 at 7:16 PM, skhan162004 said:

Same here but on the paper given by the CO at my husband's interview in abu dhabi the instructions say to just UPLOAD the missing document AND EMAIL THE EMBASSY in abu dhabi that We have uploaded the document. So we did just that, Uploaded the document AND SENT THE EMBASSY AN EMAIL WITH the Case number in the subject line and wrote that we have uploaded the required document onto ceac but submit button is disabled. I believe that ceac will activate submit button once they receive ur email that u have uploaded the reqd documentation they asked of u at the interview. It is also possible that the embassy can access ur uploaded document only once they receive ur email that u have uploaded it. Once the embassy informs nvc that a new required document has been uploaded by the immigrant or petitioner, nvc will enable the submit button and the embassy will be able to view the document themselves. (I'm just stating this on what I believe the procedure is). It's also possible that the embassy is still able to access an uploaded document thru help from the nvc without having us actually hit the submit button. 

hi, I also uploaded and send an inquiry to the embassy but have not heard back. The submit botton is still not working. Have you heard back from them? 

[skhan162004 0]

11 minutes ago, akeela said:

hi, I also uploaded and send an inquiry to the embassy but have not heard back. The submit botton is still not working. Have you heard back from them? 

Yes thankfully heard back form them today with positive feedback. It took the Abu Dhabi embassy less than a week to respond. Make sure u send the embassy an email as well so that they can look into ur case earlier. 

Edited July 30, 2019 by skhan162004

[akeela 1]

18 minutes ago, skhan162004 said:

Yes thankfully heard back form them today with positive feedback. It took the Abu Dhabi embassy less than a week to respond. Make sure u send the embassy an email as well so that they can look into ur case earlier. 

great! Happy for you. Was your assumption correct that the embassy has to open the submit button again on the CEAC website. I sent an inquiry form  directly to the embassy as they don't do emails (islamabad). Website says they respond in 5 days... its been 5 days... hopefully tomorrow is the day 😅

[skhan162004 0]

2 minutes ago, akeela said:

great! Happy for you. Was your assumption correct that the embassy has to open the submit button again on the CEAC website. I sent an inquiry form  directly to the embassy as they don't do emails (islamabad). Website says they respond in 5 days... its been 5 days... hopefully tomorrow is the day 😅

Yes apparently the embassy was able to view the document without us having to hit the submit button. We just uploaded it and they viewed it. Be patient in Sha Allah u will get a positive response soon

[akeela 1]

Just now, skhan162004 said:

Yes apparently the embassy was able to view the document without us having to hit the submit button. We just uploaded it and they viewed it. Be patient in Sha Allah u will get a positive response soon

OMGGG THANK YOU SO MUCH>>> I HAVE BEEN STRESSING FOR THE PAST TWO WEEKS. YOU ARE AN AMAZING FOR REPLYING

[akeela 1]

Just now, akeela said:

OMGGG THANK YOU SO MUCH>>> I HAVE BEEN STRESSING FOR THE PAST TWO WEEKS. YOU ARE AN AMAZING FOR REPLYING

PERSON****

[Ontarkie 14,234]

~~Hijacked post removed. Please do not post questions for your own case in other members threads.~~

[DU16 0]

Were any of you eventually able to resolve this issue? And how? Been going through the exact same thing for a month now with the “submit” button not working and the embassy not accepting uploaded only documents. Please help if you can!

[skhan162004 0]

On 7/30/2019 at 7:45 AM, akeela said:

PERSON****

Were u able to get a response ? Was the visa issued by now?

35 minutes ago, DU16 said:

Were any of you eventually able to resolve this issue? And how? Been going through the exact same thing for a month now with the “submit” button not working and the embassy not accepting uploaded only documents. Please help if you can!

Email the embassy notifying them that u have uploaded the documents. Then they will view them.