Problems with AR-11 Change of Address

[millefleur 5,050]

So, I've just moved and when I go to update the address online, I keep getting this error:

 

The following error(s) need to be corrected:

• You must select the Form Number associated to your Receipt Number. The Form Number you selected does not match our records for that Receipt Number.

 

The problem is, I don't have any other receipt numbers other than the one that appears on the NOA extension letter and the biometrics letter. Both numbers are exactly the same, no other new receipt or different receipt numbers were sent to me. Is there some reason the online USCIS change of address page doesn't recognize the only receipt number I have?

[tennnis123 14]

Hi I have the same problem. I emailed my lawyer so they could do it and they called me back that I should do it and when I tried it throws that error message as well I have tried like 5 times already. I guess I will have to call USCIS tomorrow. 

[millefleur 5,050]

  On 4/23/2019 at 12:32 AM, tennnis123 said:

Hi I have the same problem. I emailed my lawyer so they could do it and they called me back that I should do it and when I tried it throws that error message as well I have tried like 5 times already. I guess I will have to call USCIS tomorrow. 

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Thanks for letting me know I'm not the only one! I will call tomorrow as well.

[Scandi 4,251]

That message looks like the receipt number isn't the issue, but the "form number". What is a form number anyway? The regular i-751, i-485 etc?

Edited April 23, 2019 by Scandi

[tennnis123 14]

I am on hold right now it is an estimate of 25 mins wait time these are the commands I used to get to a representative 1,2,4,6,# and I called  to 800-375-5283

[tennnis123 14]

I just hang up with the representative she was very nice. She will submit an inquiry but I still have to send an AR-11 through the mail I could only find the one that expired in 2018. The total call was 30 mins.

Edited April 23, 2019 by tennnis123

[millefleur 5,050]

  On 4/23/2019 at 2:19 PM, tennnis123 said:

I just hang up with the representative she was very nice. She will submit an inquiry but I still have to send an AR-11 through the mail I could only find the one that expired in 2018. The total call was 30 mins.

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Thanks for this! My husband will make the call later today.

[millefleur 5,050]

  On 4/23/2019 at 9:14 AM, Scandi said:

That message looks like the receipt number isn't the issue, but the "form number". What is a form number anyway? The regular i-751, i-485 etc?

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I put in the I-751 for the form number, that's the only case open under my husband's name. Still doesn't work. 😕 Our case is at NBC and USCIS hasn't even publicly acknowledged that I-751's are going there yet so...who knows. Will just call later today and submit a paper request.

[Scandi 4,251]

  On 4/23/2019 at 4:25 PM, millefleur said:

I put in the I-751 for the form number, that's the only case open under my husband's name. Still doesn't work. 😕 Our case is at NBC and USCIS hasn't even publicly acknowledged that I-751's are going there yet so...who knows. Will just call later today and submit a paper request.

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I bet the website is broken. Yes try sending the paper form, also don't forget to also send form I-865. Not sure if those are sent to the same address, if they are you can just send them together I bet.

[millefleur 5,050]

  On 4/23/2019 at 4:52 PM, Scandi said:

I bet the website is broken. Yes try sending the paper form, also don't forget to also send form I-865. Not sure if those are sent to the same address, if they are you can just send them together I bet.

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Didn't know about I-865, thank you!

[Mollie09 1,543]

Did you try Form number CR-I89?

Edited April 23, 2019 by Mollie09

[holidaywkhcx 17]

If you look at the bio letter, they actually have two receipt #s for I-751 and CR-89.. CR-89 will only show the date when USCIS received your package (never changed after that) and I-751 will show all those updates till your new card is delivered. The problem I used to have is that the receipt # for I-751 hadn't become available till a few months after I-751 was received by USCIS.. If you change your address, you cannot take the receipt # for CR-89 because they have no CR-89 in the system. If you take receipt# for I-751, it will not be valid because you have just filed your I-751 as per your time line and I think it will take some time for the I-751 receipt # to be shown/valid on USCIS website.. 

Edited April 23, 2019 by holidaywkhcx

[millefleur 5,050]

  On 4/23/2019 at 9:45 PM, holidaywkhcx said:

If you look at the bio letter, they actually have two receipt #s for I-751 and CR-89.. CR-89 will only show the date when USCIS received your package and I-751 will show all those updates till your new card is delivered. The problem I used to have is that the receipt # for I-751 hadn't become available till a few months after I-751 was received by USCIS.. If you change your address, you cannot take the receipt # for CR-89 because they have no CR-89 in the system. If you take receipt# for I-751, it will not be valid because you have just filed your I-751 as per your time line and I think it will take some time for the I-751 receipt # to be shown/valid on USCIS website.. 

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I've looked everyone on the bio letter for this CR-89 number, I just don't see it. Either I'm blind or it's just not there. Where exactly is it on the letter?

[holidaywkhcx 17]

  On 4/23/2019 at 9:48 PM, millefleur said:

I've looked everyone on the bio letter for this CR-89 number, I just don't see it. Either I'm blind or it's just not there. Where exactly is it on the letter?

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See below screen shot regarding my wife's two receipt # for I-751 & CRI89.  First one is for CRI89 as I mentioned that it will never change and 2nd one is for I-751 which shows all updates till it's delivered at our mail box. On ASC APPOINTMENT NOTICE,  under CASE TYPE, our letter mentioned two case I751 - CRI89 and under APPLICATION/PETITION/REQUEST NUMBER SHOWS two receipt # as well..

 

Case Was Received

On December 7, 2017, we received your Form CRI-89, Petition to Remove Conditions of Permanent Resident Status Received, Receipt Number EAC1805xxxxxx, and sent you the receipt notice that describes how we will process your case. Please follow the instructions in the notice. If you do not receive your receipt notice by January 6, 2018, contact the USCIS Contact Center at www.uscis.gov/contactcenter. If you move, go to www.uscis.gov/addresschange to give us your new mailing address.

 

Card Was Delivered To Me By The Post Office

On March 22, 2019, the Post Office delivered your new card for Receipt Number EAC1807xxxxxx, to the address that you gave us. The tracking number assigned is xxxxxxxxxxxxxxxxxxxxx. You can use your tracking number at www.USPS.com in the Quick Tools Tracking section. If you move, go to www.uscis.gov/addresschangeto give us your new mailing address.

[millefleur 5,050]

So unfortunately this is the only status my husband's case shows:

 

  Quote

 

Case Was Received

On April 3, 2019, we received your Form I-751, Petition to Remove Conditions on Residence, Receipt Number MSCXXXXXXXXXX, and sent you the receipt notice that describes how we will process your case. Please follow the instructions in the notice. If you do not receive your receipt notice by May 3, 2019, contact the USCIS Contact Center at www.uscis.gov/contactcenter. If you move, go to www.uscis.gov/addresschange to give us your new mailing address.

 

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Nothing else....so, is this bad?