Need help

[ability 56]

Hi guys, need help.  My husband sent my documents for adjustment status on March 21, the package was received on March 24, and there is still no news.  We called several times and they told us that our documents were not yet in the system, one operator said after 15 days you should receive a notification, another operator said to wait a month.  Every day I receive notifications from this site that the people who sent the documents on April 1 have already received a letter, but our documents are still not in the system.  17 days after they received my documents .  Should we worry?  someone waited a long time just like us?

[Shiran 1,134]

How did you pay? If paid with cheque or credit card, can you see if funds were taken? What did you use to ship? 

[ability 56]

3 minutes ago, Shiran said:

 

How did you pay? If paid with cheque or credit card, can you see if funds were taken? What did you use to ship

 

Money order 
usps 

[C90 376]

22 minutes ago, ability said:

Hi guys, need help.  My husband sent my documents for adjustment status on March 21, the package was received on March 24, and there is still no news.  We called several times and they told us that our documents were not yet in the system, one operator said after 15 days you should receive a notification, another operator said to wait a month.  Every day I receive notifications from this site that the people who sent the documents on April 1 have already received a letter, but our documents are still not in the system.  17 days after they received my documents .  Should we worry?  someone waited a long time just like us?

It can take a month to get everything in the system and receive the NOA1. If you didn't hear anything in about a week and a half I would call again.

[ability 56]

3 minutes ago, C90 said:

It can take a month to get everything in the system and receive the NOA1. If you didn't hear anything in about a week and a half I would call again.

but I’m so worried ,maybe they lost packet with documents and money. Why another people get sms or letter after 1-2 weeks, and we still don’t have nothing, after 17 days

[Loren Y 2,755]

When we sent ours to the Chicago lock box it took them exactly 17 days to process our AOS. Then everything happened in like 1 day. 1 day the charge hit my credit card, I received all the emails and text messages showing all the forms received, and the following Monday all the hard copies of the NOA1's showed up, so I was in the same boat thinking something happened to. Give it a few days and you will probably see a bunch of action in 1-2 days like I did.

[C90 376]

9 minutes ago, ability said:

but I’m so worried ,maybe they lost packet with documents and money. Why another people get sms or letter after 1-2 weeks, and we still don’t have nothing, after 17 days

The package was delivered, at this time there's nothing you can do but wait. You called multiple times, you heard multiple answers, you asked on this forum, this is all we can do.

Prob there's multiple employees putting data in the system. There's people that work fast and people that work slower. Just give it another 2 weeks before you call again.

[ability 56]

3 minutes ago, Loren Y said:

When we sent ours to the Chicago lock box it took them exactly 17 days to process our AOS. Then everything happened in like 1 day. 1 day the charge hit my credit card, I received all the emails and text messages showing all the forms received, and the following Monday all the hard copies of the NOA1's showed up, so I was in the same boat thinking something happened to. Give it a few days and you will probably see a bunch of action in 1-2 days like I did.

Thank’s for your reply, I hope that we will get it soon too.

[ability 56]

3 minutes ago, C90 said:

The package was delivered, at this time there's nothing you can do but wait. You called multiple times, you heard multiple answers, you asked on this forum, this is all we can do.

Prob there's multiple employees putting data in the system. There's people that work fast and people that work slower. Just give it another 2 weeks before you call again.

Thanks you. We’ll wait☹️

[Shiran 1,134]

LockboxSupport@uscis.dhs.gov Is Lockbox support e-mail. It wouldn't hurt to e-mail them and ask about the status. Attach USPS receipt and tracking information as well as your name etc.

 

Good luck, hope you hear something soon! 

[ability 56]

1 minute ago, Shiran said:

LockboxSupport@uscis.dhs.gov Is Lockbox support e-mail. It wouldn't hurt to e-mail them and ask about the status. Attach USPS receipt and tracking information as well as your name etc.

 

Good luck, hope you hear something soon! 

Thanks for your help!