To mail or not to mail? NVC Question

[John & Rose 7,239]

I am at a total loss here.  We are at the NVC stage with all fees paid and all documents (civil and AoS) submitted.  I received an email with the cover letter for AoS that was supposed to be mailed.  10 minutes later I received an email from NVC stating that they received the files and that is should not mail any documents to NVC even if I was previous told to.  Now my CEAC status says that I need to mail all documents to NVC but the CEAC page says that I should not mail any documents.  Has anyone else been through this?

 

We have an approved expedite and NVC has had all required documents for more than a week now.  CEAC status hasn't changed since 3/19.  I can put a package together to mail but the instructions were bolded that I should not send any mail to NVC.  We will interview in Manila and Manila has approved the expedite.  CEAC still tells me to submit files but the upload page show that all files have been submitted.
 

Any thoughts?

[pushbrk 12,914]

You are getting standard instructions AND instructions that would go with an expedite.  Be sure to follow the expedite related instructions.  If you have any question which is which, call them.

[John & Rose 7,239]

14 hours ago, pushbrk said:

You are getting standard instructions AND instructions that would go with an expedite.  Be sure to follow the expedite related instructions.  If you have any question which is which, call them.

Since there is no movement at all I am leaning towards just sending everything.  In the last two weeks I have called 275 times and ALL end up with the "we are busy, try your call later".  I tried then as soon as they opened today and I made 20 calls with the calls being disconnected.  I've emailed the Embassy (yes I know they don't have the petition yet) and I've sent messages through AskNVC.  No responses at all.  I am at a loss because if they are waiting for mail (even though their directions say not to mail anything) then I am in a Catch 22.  

[pushbrk 12,914]

1 minute ago, John & Rose said:

Since there is no movement at all I am leaning towards just sending everything.  In the last two weeks I have called 275 times and ALL end up with the "we are busy, try your call later".  I tried then as soon as they opened today and I made 20 calls with the calls being disconnected.  I've emailed the Embassy (yes I know they don't have the petition yet) and I've sent messages through AskNVC.  No responses at all.  I am at a loss because if they are waiting for mail (even though their directions say not to mail anything) then I am in a Catch 22.  

Yep.

[Carpe Vinum 2,327]

I had much better luck getting through with this number....603-334-0888. I could never get through with the 0700 number...

Edited April 4, 2019 by boris64

[John & Rose 7,239]

30 minutes ago, boris64 said:

I had much better luck getting through with this number....603-334-0888. I could never get through with the 0700 number...

I actually just got through.  I was only on hold for 42 minutes!  They have everything they need.  They told me not to mail anything as it would be shredded if they did receive it.  They do not accept ANY mail for electronic only petitions.  They said that the expedite takes place after they review the petition and that can take up to 3 weeks.  We are all good.