Canada Post LOST my K1 & K2 passports and visas!

[Ontarkie 14,236]

I think this is where the USC needs to get their Congressman involved. There is no reason it should be taking this long. You waited for them to locate your package and you followed all their requests. Now it's time to pull their act together and get it issued. Being that Montreal has been doing electronic files to send the files out it should not be this crazy to re issue your visas. 

[RenoBound 25]

Visa showed up safe and sound.

 

Naturally I am happy about that, but the website and tracking for Canada Post did not update it was on delivery. All morning I have been stressing about it.  They can't even get their tracking right.

 

Good luck to you EdmoAM, I pray it works out swiftly. 

[CarrollAm 108]

Yesterday I sent another email to the consulate asking for an update (since they never responded to me since the accidental reply mishap), and the USC sent an email to his Senator requesting an inquiry. 

Today I personally received a phone call from the person at the Visa Unit who is handling my case. 
She said that she wanted to call me to tell me she is sending me an email and  she wanted me to know so I look for it right away. They have received my new passports and are going to do everything possible to get my my visas reissued promptly. But unfortunately everything that went along in the sealed package with my missing passports, are also missing (obviously), and that I need to send them ALL my original documents + photocopies of everything I presented at the interview (Birth Certificates, Divorce Certificate, Divorce Decree, Custody orders for the kids, new passport photos for the visas, another copy of the criminal record check, etc) and they are contacting the medical examiner's office themselves to get another copy of our medical exams directly. 
Why the heck wouldn't they ask me to send all that stuff when they asked me to send the new passports?? smh. 

Anyways, she assured me that my file wasn't leaving her desk, and she instructed me to get all those things into the mail ASAP and told me what to write on the envelope so that it doesn't sit in the mail room. 
She said that if I get it into the mail today, it would reach the Consulate on Tuesday. But because Monday is a holiday for them, she won't receive it until Wednesday. She said she is expediting everything so I will hopefully receive my new visas for the 4th of June. 

I sent everything off today. Fingers crossed there's no more messing around and I indeed get my stuff back as quickly as they say. 

[Cryssiekins 976]

6 hours ago, EdmoAm said:

Yesterday I sent another email to the consulate asking for an update (since they never responded to me since the accidental reply mishap), and the USC sent an email to his Senator requesting an inquiry. 

Today I personally received a phone call from the person at the Visa Unit who is handling my case. 
She said that she wanted to call me to tell me she is sending me an email and  she wanted me to know so I look for it right away. They have received my new passports and are going to do everything possible to get my my visas reissued promptly. But unfortunately everything that went along in the sealed package with my missing passports, are also missing (obviously), and that I need to send them ALL my original documents + photocopies of everything I presented at the interview (Birth Certificates, Divorce Certificate, Divorce Decree, Custody orders for the kids, new passport photos for the visas, another copy of the criminal record check, etc) and they are contacting the medical examiner's office themselves to get another copy of our medical exams directly. 
Why the heck wouldn't they ask me to send all that stuff when they asked me to send the new passports?? smh. 

Anyways, she assured me that my file wasn't leaving her desk, and she instructed me to get all those things into the mail ASAP and told me what to write on the envelope so that it doesn't sit in the mail room. 
She said that if I get it into the mail today, it would reach the Consulate on Tuesday. But because Monday is a holiday for them, she won't receive it until Wednesday. She said she is expediting everything so I will hopefully receive my new visas for the 4th of June. 

I sent everything off today. Fingers crossed there's no more messing around and I indeed get my stuff back as quickly as they say. 

Wow... somebody definitely dropped the ball by not telling you to send everything they needed.

 

I guess there’s some solace in the fact that you received a personal call.  It’s about time they have made you a priority.  

 

When I saw the notification I thought “ahh yeah she got her visas!” but, no.  

 

I’m emotionally invested in your Journey now, and so upset on your behalf.  What a total nightmare.  I really hope they send your new visas visa FedEx or UPS. 

[ASBoston04 0]

Sorry if this is a silly question....  What is "the USC"?

[Blueyz48 28]

10 minutes ago, ASBoston04 said:

Sorry if this is a silly question....  What is "the USC"?

United States citizen

[ASBoston04 0]

On 5/24/2019 at 11:41 PM, EdmoAm said:

Yesterday I sent another email to the consulate asking for an update (since they never responded to me since the accidental reply mishap), and the USC sent an email to his Senator requesting an inquiry. 

Today I personally received a phone call from the person at the Visa Unit who is handling my case. 
She said that she wanted to call me to tell me she is sending me an email and  she wanted me to know so I look for it right away. They have received my new passports and are going to do everything possible to get my my visas reissued promptly. But unfortunately everything that went along in the sealed package with my missing passports, are also missing (obviously), and that I need to send them ALL my original documents + photocopies of everything I presented at the interview (Birth Certificates, Divorce Certificate, Divorce Decree, Custody orders for the kids, new passport photos for the visas, another copy of the criminal record check, etc) and they are contacting the medical examiner's office themselves to get another copy of our medical exams directly. 
Why the heck wouldn't they ask me to send all that stuff when they asked me to send the new passports?? smh. 

Anyways, she assured me that my file wasn't leaving her desk, and she instructed me to get all those things into the mail ASAP and told me what to write on the envelope so that it doesn't sit in the mail room. 
She said that if I get it into the mail today, it would reach the Consulate on Tuesday. But because Monday is a holiday for them, she won't receive it until Wednesday. She said she is expediting everything so I will hopefully receive my new visas for the 4th of June. 

I sent everything off today. Fingers crossed there's no more messing around and I indeed get my stuff back as quickly as they say. 

Do you think she called you from the Visa Unit because of the Senator?  If so, I cant believe how fast the Senators office addressed the email from your USC!  We had our i-212 waiver approved January 30 2019.  They then forwarded it to the Montreal consulate to continue processing our Immigrant Visa application.  The consulate has been slow, poor at communication, and even making errors!  I'm wondering if we should start considering contacting a Senator.  Are there any resources on this topic of contacting senators that you would recommend?

[CarrollAm 108]

23 hours ago, ASBoston04 said:

Do you think she called you from the Visa Unit because of the Senator?  If so, I cant believe how fast the Senators office addressed the email from your USC!  We had our i-212 waiver approved January 30 2019.  They then forwarded it to the Montreal consulate to continue processing our Immigrant Visa application.  The consulate has been slow, poor at communication, and even making errors!  I'm wondering if we should start considering contacting a Senator.  Are there any resources on this topic of contacting senators that you would recommend?

I think it was just a fluke that the Consulate called the day after my fiance contacted his Senator. 
Montreal is known for their slow activity, like molasses in January slow. Unfortunately I don't know resources on this topic I can recommend, perhaps you will be able to find something relevant to your situation in a search. 

[CarrollAm 108]

I just received another phone call from the consulate. They said that they are making an exception on my case and are mailing the new visas directly to my address via priority next day shipping. I should expect them to arrive on Monday. 
 

[Ontarkie 14,236]

That is great news. They really need to go back to shipping them directly. Too many issues with Canada post. 

[CarrollAm 108]

1 minute ago, Ontarkie said:

That is great news. They really need to go back to shipping them directly. Too many issues with Canada post. 

Agreed. 

I'm still not holding my breath or getting excited until I have the package in my hand though. 

[Blueyz48 28]

That is awesome to hear! Hopefully Monday is the end to your long wait. I'm still terrified of how the rest of our journey will go because of the issues you have had and some of the things I've heard about dealing with Montreal. He should be sending P3 today or tomorrow so I guess we shall soon see. I have my seatbelt on just in case.

[CarrollAm 108]

Update: I HAVE MY VISAS!!! 


I woke up this morning to a notification from Canada Post saying that there was an issue with my address and they're working on sorting it out, and my package won't be delivered until the 13th! 
So I immediately called and they told me they're working on it and it could take up to the 16th to get my package delivered! 
OH HECK NO! 
So I emailed the executive support person at Canada Post (the highest up on the chain of command) who had done the investigation the first time, and she immediately called the Mail Depot in my town and made them go and locate my package and bring it to the front. The depot called me and said they have the package and asked if I would like to go and pick it up, so I said I would be there asap. 
While I was there, the consulate had emailed me because they noticed the an issue with the tracking as well. 
I picked up and signed for the package, and opened it right there in the post office to make sure everything was complete. Not 10 minutes after I signed for it, I received an email from both the consulate AND Canada Post's Executive support asking me to confirm that I received it because they saw it was picked up. I confirmed and thanked them both for tracking my package the entire time along with me and had such fast responses. 

I AM SO FREAKING HAPPY AND RELIEVED!! 

[Cryssiekins 976]

12 minutes ago, EdmoAm said:

Update: I HAVE MY VISAS!!! 


I woke up this morning to a notification from Canada Post saying that there was an issue with my address and they're working on sorting it out, and my package won't be delivered until the 13th! 
So I immediately called and they told me they're working on it and it could take up to the 16th to get my package delivered! 
OH HECK NO! 
So I emailed the executive support person at Canada Post (the highest up on the chain of command) who had done the investigation the first time, and she immediately called the Mail Depot in my town and made them go and locate my package and bring it to the front. The depot called me and said they have the package and asked if I would like to go and pick it up, so I said I would be there asap. 
While I was there, the consulate had emailed me because they noticed the an issue with the tracking as well. 
I picked up and signed for the package, and opened it right there in the post office to make sure everything was complete. Not 10 minutes after I signed for it, I received an email from both the consulate AND Canada Post's Executive support asking me to confirm that I received it because they saw it was picked up. I confirmed and thanked them both for tracking my package the entire time along with me and had such fast responses. 

I AM SO FREAKING HAPPY AND RELIEVED!! 

CONGRATS!!!  It’s been a long time coming.  I am so happy for you.

 

Also, AS IF they used Canada Post again.  Wow.  

 

But more importantly - YAY for you!!!

[NikLR 13,227]

How have you lived in this location without mailing issues until its friggin important?

Im glad you have your visas and packages and can put this nightmare behind you!