Canada Post LOST my K1 & K2 passports and visas!

[NikLR 13,227]

2 hours ago, Blueyz48 said:

Seeing as how what was lost in the mail was your passports with your visa's in them and all of your original documentation (birth certificates, etc), did you have to go get all of those replaced as well?

You get your original docs back at the interview if you provide a photocopy.

[CarrollAm 108]

So I woke up this morning to an email from the consulate saying to mail in our new passports, with instructions on what to print off and send with it. 

I printed it off, printed off the mail-in authorizations with barcodes, and went down to the post office. When I got there, they told me that each passport needed to be sent in individually, because they all had different barcode reference numbers for each of our names.  (HELLO RIDICULOUS ANXIETY NOW.. that's 4 packages I need to worry about rather than 1)

It's sent, and I get home, only to receive another email an hour later telling me that I also need to include a photocopy of each biographic page with each new passport. Too late. 
I really hope that not having the photocopy won't be an issue. 

 

[Nashvan 133]

8 minutes ago, EdmoAm said:

So I woke up this morning to an email from the consulate saying to mail in our new passports, with instructions on what to print off and send with it. 

I printed it off, printed off the mail-in authorizations with barcodes, and went down to the post office. When I got there, they told me that each passport needed to be sent in individually, because they all had different barcode reference numbers for each of our names.  (HELLO RIDICULOUS ANXIETY NOW.. that's 4 packages I need to worry about rather than 1)

It's sent, and I get home, only to receive another email an hour later telling me that I also need to include a photocopy of each biographic page with each new passport. Too late. 
I really hope that not having the photocopy won't be an issue. 

 

Why didn't they tell you to include a photocopy of each biographic page in the first email?? You can always provide the timestamps of the emails and when you sent the packages in case they give you a hard time...

[Blueyz48 28]

Oh boy!!! Hopefully they can just look past that considering all the issues you have already had and just wander on down to the copier down the hall and make a few copies on their own.

[purem4g1c 113]

2 hours ago, Blueyz48 said:

Oh boy!!! Hopefully they can just look past that considering all the issues you have already had and just wander on down to the copier down the hall and make a few copies on their own.

Exactly what I was going to write. I get that it is not the consulate's fault and it was Canada post, but damn can't they be somewhat cooperative. Damn govt agencies

[Cryssiekins 976]

They have photocopiers there, so at the very least, they can copy it themselves, although I wouldn’t put it past them to charge you $1 per copy 🙄

 

I cannot wait for your post to say it’s resolved and you’re moving

[CarrollAm 108]

23 minutes ago, Cryssiekins said:

They have photocopiers there, so at the very least, they can copy it themselves, although I wouldn’t put it past them to charge you $1 per copy 🙄

 

I cannot wait for your post to say it’s resolved and you’re moving

At this point, I wouldn't care if they charged me $10 per copy. It's been SUCH a headache and will be such a relief when it's all over and done. 

 

[Blueyz48 28]

Just checking in to see how you are doing with everything...

[CarrollAm 108]

3 hours ago, Blueyz48 said:

Just checking in to see how you are doing with everything...

Nothing much to update with yet. I contacted the Consulate last week to confirm they have received my new passports (tracking shows they were delivered on May 2nd). The replied back saying that the visa unit doesn't have them yey and it can take up to 10 business days to get from their offsite mailroom to the visa unit.

(That will bring me to tomorrow.)

 

I am hoping that they have them now and just haven't told me they do. I will be emailing them again in the morning. 

[CarrollAm 108]

So, on Thursday when the 10th business day hit, I emailed back asking for an update. 

Then yesterday morning, they mistakenly replied to my email (rather than forwarding it) with a message to their supervisor asking what they should tell me!! They immediately sent me another email requesting to recall the previous one they mistakenly sent! (Too late, I saw it. And I don't think you can un-send an email anyways).
But they never ended up answering my email or giving me any information.
Now it's a long weekend and the earliest I will hear back will be Monday. 🤬

This is turning into such a #### show

Edited May 19, 2019 by Ryan H
Reason for edit: to remove inappropriate icon

[Cryssiekins 976]

3 hours ago, EdmoAm said:

So, on Thursday when the 10th business day hit, I emailed back asking for an update. 

Then yesterday morning, they mistakenly replied to my email (rather than forwarding it) with a message to their supervisor asking what they should tell me!! They immediately sent me another email requesting to recall the previous one they mistakenly sent! (Too late, I saw it. And I don't think you can un-send an email anyways).
But they never ended up answering my email or giving me any information.
Now it's a long weekend and the earliest I will hear back will be Monday. 🤬

This is turning into such a 💩show

As I go:  you can recall emails, but it’####### or miss if it actually works.  (Usually 10% of the time, and less when the email is on a different server).

 

BUT... what in the heck is going on with this situation?  To call it a disaster, is putting it VERY mildly.  This is beyond a nightmare.  I am so incredibly sorry that you’re having to endure this as it isn’t supposed to be this difficult.  

 

They need to hunt down your package and make re-issuing the visa’s their number 1 priority. 

 

I will keep my fingers crossed and send all my positive vibes that by end of next week, you have visas in hand, and can put this behind you. ♥️

[RenoBound 25]

On 5/18/2019 at 6:38 PM, EdmoAm said:

So, on Thursday when the 10th business day hit, I emailed back asking for an update. 

Then yesterday morning, they mistakenly replied to my email (rather than forwarding it) with a message to their supervisor asking what they should tell me!! They immediately sent me another email requesting to recall the previous one they mistakenly sent! (Too late, I saw it. And I don't think you can un-send an email anyways).
But they never ended up answering my email or giving me any information.
Now it's a long weekend and the earliest I will hear back will be Monday. 🤬

This is turning into such a #### show

This is our nightmare right here.  I can't rest easily knowing that I need to trust CP with this.  I would have preferred anybody else in the world to handle such sensitive, critical documents.  I would have gladly stayed in Montreal for a few days if the option to pick up at the consulate was available.  It should have been.

 

I suppose the reason that the Governments use their respective postal services is probably price and courtesy for each other's federal workers and public service unions.  Yet still, the track record of both sides of the border with them can turn my blood to ice.

 

I pray and hope that nothing happens to our visa.  According to our tracker, it is in Mississauga, to be delivered tomorrow here in east Toronto (basically the same geographical area).

 

Hoping yours gets resolved super quick!

 

[Cryssiekins 976]

31 minutes ago, RenoBound said:

This is our nightmare right here.  I can't rest easily knowing that I need to trust CP with this.  I would have preferred anybody else in the world to handle such sensitive, critical documents.  I would have gladly stayed in Montreal for a few days if the option to pick up at the consulate was available.  It should have been.

 

I suppose the reason that the Governments use their respective postal services is probably price and courtesy for each other's federal workers and public service unions.  Yet still, the track record of both sides of the border with them can turn my blood to ice.

 

I pray and hope that nothing happens to our visa.  According to our tracker, it is in Mississauga, to be delivered tomorrow here in east Toronto (basically the same geographical area).

 

Hoping yours gets resolved super quick!

 

Literally, any other service is more reliable than CP, but for all their horror stories, this is by far the worst. 

[RenoBound 25]

11 minutes ago, Cryssiekins said:

Literally, any other service is more reliable than CP, but for all their horror stories, this is by far the worst. 

Yeah for sure.  Ugh...

 

Keep us all informed and good luck!

 

**Sorry, was meant to quote the OP. Good luck to them!**

 

Edited May 20, 2019 by RenoBound
Wrong quote

[RenoBound 25]

On 5/18/2019 at 6:38 PM, EdmoAm said:

So, on Thursday when the 10th business day hit, I emailed back asking for an update. 

Then yesterday morning, they mistakenly replied to my email (rather than forwarding it) with a message to their supervisor asking what they should tell me!! They immediately sent me another email requesting to recall the previous one they mistakenly sent! (Too late, I saw it. And I don't think you can un-send an email anyways).
But they never ended up answering my email or giving me any information.
Now it's a long weekend and the earliest I will hear back will be Monday. 🤬

This is turning into such a #### show

I meant to quote you earlier with my initial post.

 

Good luck to you guys!  Hope it works out.  **fingers crossed**