Medical help!

[EnglishLove 112]

3 minutes ago, Muna_93 said:

Wow, this is unbelievable! I'm still waiting for NOA2 but I have access to my online records which seems like they'll be accepted. Has your fiancé tried going in to GP and asking for online access to their records? Really baffled that they can refuse to give you *your own* records..?!

He actually went in this morning since he was turned away yesterday because he didn't have a letter in writing requesting his summary. They didn't give it to him today but instead made him pay 50 pound for his summary and vaccination records and he'll have to wait and see if the doctor will write him a letter clearing him. They said they'll call him by the end of the April. Seriously one of the most frustrating part of visa process so far!

[MK_25 38]

Just now, Pooley said:

He actually went in this morning since he was turned away yesterday because he didn't have a letter in writing requesting his summary. They didn't give it to him today but instead made him pay 50 pound for his summary and vaccination records and he'll have to wait and see if the doctor will write him a letter clearing him. They said they'll call him by the end of the April. Seriously one of the most frustrating part of visa process so far!

£50? Surely that can't be right, nowhere does it mention any cost to get your records: https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-access-your-health-records/

 

If I was him, I would show this web page and the PDF which was posted earlier about Summary Care Records and ask them to indicate where it says to charge the patient? It's a straightforward printout! I'm so sorry they're making it so difficult. Hope it gets resolved soon.

[MK_25 38]

But also, I get that if they're asking for £50 it might be easier to get it over and done with rather than faff about with them further and risk delaying your process. Good luck.

[EnglishLove 112]

1 minute ago, Muna_93 said:

£50? Surely that can't be right, nowhere does it mention any cost to get your records: https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-access-your-health-records/

 

If I was him, I would show this web page and the PDF which was posted earlier about Summary Care Records and ask them to indicate where it says to charge the patient? It's a straightforward printout! I'm so sorry they're making it so difficult. Hope it gets resolved soon.

Yeah he gets a different lady every time who tells him something different each time. It's ridiculous!

[Qwerty87 34]

4 hours ago, Pooley said:

Yeah he gets a different lady every time who tells him something different each time. It's ridiculous!

I had something similar to this, everything I asked for literally went in one ear and out the other. It was only when I threatened using their complaints process that magically my notes appeared and they took me seriously. It’s so disappointing as we’re all legally entitled to our own medical notes! I hope he gets it sorted soon!

[EnglishLove 112]

5 hours ago, Qwerty87 said:

I had something similar to this, everything I asked for literally went in one ear and out the other. It was only when I threatened using their complaints process that magically my notes appeared and they took me seriously. It’s so disappointing as we’re all legally entitled to our own medical notes! I hope he gets it sorted soon!

He may need to, especially since they charged him 50 pound!

[EnglishLove 112]

On 3/29/2019 at 1:18 AM, Qwerty87 said:

I had something similar to this, everything I asked for literally went in one ear and out the other. It was only when I threatened using their complaints process that magically my notes appeared and they took me seriously. It’s so disappointing as we’re all legally entitled to our own medical notes! I hope he gets it sorted soon!

So here's the update as of this morning. They called my fiance back- which they put him on hold as soon as they called him because they couldn't figure out why they called him and had to figure it out🙄- then stated that they can only provide him with his records from 2013 backwards because he hasn't been registered with him since then and nothing has been updated and it can take up to a month to be updated. But in the mean time, they can give him a copy of his vaccines from birth to collect. He'll of course have to schedule an appointment with the doctor to see if he'll even write the letter clearing him which we figured he'd have to do anyways. This is such a hassle!

[LukeU 413]

On 4/1/2019 at 5:38 PM, Pooley said:

So here's the update as of this morning. They called my fiance back- which they put him on hold as soon as they called him because they couldn't figure out why they called him and had to figure it out🙄- then stated that they can only provide him with his records from 2013 backwards because he hasn't been registered with him since then and nothing has been updated and it can take up to a month to be updated. But in the mean time, they can give him a copy of his vaccines from birth to collect. He'll of course have to schedule an appointment with the doctor to see if he'll even write the letter clearing him which we figured he'd have to do anyways. This is such a hassle!

I'm sorry to still hear he's having so many issues regarding the medical!

 

I've been following a while and just got back from a trip, I hope now there's better news and his doctor's office has updated the records. All sounds great having records to hand online, but you don't seem to be having the luck some do! 

[EnglishLove 112]

Just now, LukeU said:

I'm sorry to still hear he's having so many issues regarding the medical!

 

I've been following a while and just got back from a trip, I hope now there's better news and his doctor's office has updated the records. All sounds great having records to hand online, but you don't seem to be having the luck some do! 

He has part of them lol. They only had them up to 2013 when he moved. Problem is, they will only give him his summary where he's registered so he can't call the other doctors and ask for the rest of them and just has to wait until the system finishes updating. I'm sure we'll eventually get them but it sure is a pain in the rear for something that should be so simple to get.