Can not log in to CEAC website, message "The selected Case Number and Invoice Identification Number combination you entered does not match our records. Please try again or contact the National Visa Center for further assistance."

[Nhatminh 5]

  On 3/1/2019 at 7:16 AM, ChristianB said:

Hello guys! I was able to successfully log in and paid the IV fee. You can try it now!!! Question i petitioned  my mom and dad, i paid the aos of my dad last month and now for my mom it says its paid too, i thought you will pay each aos? Enlighten me pls 

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Glad to hear you were able to log in.

 

According to what KJ2 was informed by NVC as quoted below:

 

"... they said that it was unlikely that anyone could log in, but idk.  They are 'aware of the problem and trying to fix it'." 

"A friend of mine just got through to NVC and they said the problem lies with the new cases not being recognized by the system, hence the error we keep receiving."  

 

As you couId log into the CEAC, I guess yours might not be considered "a new case" by the system, even though you received NVC notice after Feb. 20.

 

On Feb. 21, I and a friend of mine received NVC email providing an Invoice Identification Number (IIN) which has 5 letters and 11 numbers. The IIN looks like this: IVSCA000003XXXXX. With these IIN and case numbers we tried to log in but have repeatedly failed.

 

May I ask if your IIN looks the same, meaning the number part also starts with "3"? The IIN of my friend's niece is IVSCA000001XXXXX and she could get thru, however she received her IIN in Jan.

 

Thank you.

 

[KJ2 230]

  On 3/2/2019 at 1:21 AM, Nhatminh said:

Glad to hear you were able to log in.

 

According to what KJ2 was informed by NVC as quoted below:

 

"... they said that it was unlikely that anyone could log in, but idk.  They are 'aware of the problem and trying to fix it'." 

"A friend of mine just got through to NVC and they said the problem lies with the new cases not being recognized by the system, hence the error we keep receiving."  

 

As you couId log into the CEAC, I guess yours might not be considered "a new case" by the system, even though you received NVC notice after Feb. 20.

 

On Feb. 21, I and a friend of mine received NVC email providing an Invoice Identification Number (IIN) which has 5 letters and 11 numbers. The IIN looks like this: IVSCA000003XXXXX. With these IIN and case numbers we tried to log in but have repeatedly failed.

 

May I ask if your IIN looks the same, meaning the number part also starts with "3"? The IIN of my friend's niece is IVSCA000001XXXXX and she could get thru, however she received her IIN in Jan.

 

Thank you.

 

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Wondering the same!!! Cause mine is also IVSCA followed by 11 numbers 😰

[Apsingh 9]

so I have 2 cases one I received on feb 22 and second on feb 27, so I was able to pay 27th just 5 minutes ago but the one from 22 still giving me an error message ....dammm it

[AftM89 158]

  On 3/2/2019 at 1:21 AM, Nhatminh said:

Glad to hear you were able to log in.

 

According to what KJ2 was informed by NVC as quoted below:

 

"... they said that it was unlikely that anyone could log in, but idk.  They are 'aware of the problem and trying to fix it'." 

"A friend of mine just got through to NVC and they said the problem lies with the new cases not being recognized by the system, hence the error we keep receiving."  

 

As you couId log into the CEAC, I guess yours might not be considered "a new case" by the system, even though you received NVC notice after Feb. 20.

 

On Feb. 21, I and a friend of mine received NVC email providing an Invoice Identification Number (IIN) which has 5 letters and 11 numbers. The IIN looks like this: IVSCA000003XXXXX. With these IIN and case numbers we tried to log in but have repeatedly failed.

 

May I ask if your IIN looks the same, meaning the number part also starts with "3"? The IIN of my friend's niece is IVSCA000001XXXXX and she could get thru, however she received her IIN in Jan.

 

Thank you.

 

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That’s how mine was and I did everything and got case complete mine was IVSCA000002*****

[AndyH 12]

 

  On 3/2/2019 at 1:21 AM, Nhatminh said:

Glad to hear you were able to log in.

 

According to what KJ2 was informed by NVC as quoted below:

 

"... they said that it was unlikely that anyone could log in, but idk.  They are 'aware of the problem and trying to fix it'." 

"A friend of mine just got through to NVC and they said the problem lies with the new cases not being recognized by the system, hence the error we keep receiving."  

 

As you couId log into the CEAC, I guess yours might not be considered "a new case" by the system, even though you received NVC notice after Feb. 20.

 

On Feb. 21, I and a friend of mine received NVC email providing an Invoice Identification Number (IIN) which has 5 letters and 11 numbers. The IIN looks like this: IVSCA000003XXXXX. With these IIN and case numbers we tried to log in but have repeatedly failed.

 

May I ask if your IIN looks the same, meaning the number part also starts with "3"? The IIN of my friend's niece is IVSCA000001XXXXX and she could get thru, however she received her IIN in Jan.

 

Thank you.

 

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My invoice ID similar to yours, IVSCA000003xxxxx. I still can't log in to CEAC since Feb 20. 

[Nhatminh 5]

  On 3/2/2019 at 2:36 AM, Apsingh said:

so I have 2 cases one I received on feb 22 and second on feb 27, so I was able to pay 27th just 5 minutes ago but the one from 22 still giving me an error message ....dammm it

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Is the IIN you received on Feb. 27 larger than the one on Feb. 22? I mean is that assigned later than the Feb. 22 one?

[nastra30 2,479]

  On 3/2/2019 at 1:44 AM, KJ2 said:

Wondering the same!!! Cause mine is also IVSCA followed by 11 numbers 😰

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Mine is of the format IVSCA000003XXXXX too. Does yours have a 3 in the same position?

Edited March 2, 2019 by nastra30

[KJ2 230]

  On 3/2/2019 at 3:20 AM, AndyH said:

 

My invoice ID similar to yours, IVSCA000003xxxxx. I still can't log in to CEAC since Feb 20. 

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Okay wow so it is all the people with that invoice  damn. @SM&RM too 😟 I’ll be calling Monday again @nastra30

[Apsingh 9]

  On 3/2/2019 at 3:35 AM, Nhatminh said:

Is the IIN you received on Feb. 27 larger than the one on Feb. 22? I mean is that assigned later than the Feb. 22 one?

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Its same IVSCA000003xxxx cases for both but not sure how 27th worked today but 22nd still not working 

[ChrisLa 12]

I got mine on Feb 27, error message for 24 hours until last nigth when i checked i was able to log in, my other nymber is IVSCA000003xxxxx

[KJ2 230]

  On 3/2/2019 at 5:34 AM, ChristianB said:

I got mine on Feb 27, error message for 24 hours until last nigth when i checked i was able to log in, my other nymber is IVSCA000003xxxxx

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Yeah everyone between 2/20 and 2/26 it seems can’t log in still sadly. You lucked out

[ChrisLa 12]

  On 3/2/2019 at 1:21 AM, Nhatminh said:

Glad to hear you were able to log in.

 

According to what KJ2 was informed by NVC as quoted below:

 

"... they said that it was unlikely that anyone could log in, but idk.  They are 'aware of the problem and trying to fix it'." 

"A friend of mine just got through to NVC and they said the problem lies with the new cases not being recognized by the system, hence the error we keep receiving."  

 

As you couId log into the CEAC, I guess yours might not be considered "a new case" by the system, even though you received NVC notice after Feb. 20.

 

On Feb. 21, I and a friend of mine received NVC email providing an Invoice Identification Number (IIN) which has 5 letters and 11 numbers. The IIN looks like this: IVSCA000003XXXXX. With these IIN and case numbers we tried to log in but have repeatedly failed.

 

May I ask if your IIN looks the same, meaning the number part also starts with "3"? The IIN of my friend's niece is IVSCA000001XXXXX and she could get thru, however she received her IIN in Jan.

 

Thank you.

 

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I got my Mom' case on january 2018 same thing with my dad IVSCA000003xxxxx, same with first three numbers, i think it depends which country are petitioning 

[Gamboli 48]

  On 3/1/2019 at 7:58 PM, KJ2 said:

no have you?

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No. But from some research I found its not the only time this site have had issues. I been waiting for over 2 years for my case to be approved, its just crazy how NVC can have so many production issues. 

Edited March 2, 2019 by Gamboli

[E P 0]

I and my husband are having the same problem!

Recently  (02/21 and 02/22) we  received by email Case Numbers and Invoices for each applications.  Each time we try to log in the CEAC website as indicated in the instructions, an error message appears after inputting the Invoice ID Numbers, stating "The selected Case Number and Invoice Identification Number combination you entered does not match our records. Please try again or contact the National Visa Center for further assistance. " 

 

This happens for both applications, no matter if we try to enter as Petitioner or as Applicant. We also tried using different browsers or devices to log in, but the same issue occurs.

My son (the Petitioner) wrote an email to NVCInquiry address but no answer up to now.

Let me know if something comes up to solve the issue!

[SM&RM 196]

  On 3/2/2019 at 3:52 AM, KJ2 said:

Okay wow so it is all the people with that invoice  damn. @SM&RM too 😟 I’ll be calling Monday again @nastra30

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Yep. My invoice number is the same with the 3....SMH