Can not log in to CEAC website, message "The selected Case Number and Invoice Identification Number combination you entered does not match our records. Please try again or contact the National Visa Center for further assistance."

[Diamond27 4]

39 minutes ago, Candy55 said:

Very serious.. 😒😒😒 said payments not cleared because its one of those who got caught when the systems to process payment were having issues.. So everyone do a screenshot if your payment was taken out and send to nvc.state.gov/inquiry😂😂😂😂 here we go again.

These people are really going to stress us wow 😲 

[KJ2 230]

51 minutes ago, Candy55 said:

Very serious.. 😒😒😒 said payments not cleared because its one of those who got caught when the systems to process payment were having issues.. So everyone do a screenshot if your payment was taken out and send to nvc.state.gov/inquiry😂😂😂😂 here we go again.

Did they say there was a solution? or any way to resolve it? if the money has been debited, someone should be able to just change it to paid? or no.. 

[Candy55 33]

42 minutes ago, KJ2 said:

Did they say there was a solution? or any way to resolve it? if the money has been debited, someone should be able to just change it to paid? or no.. 

They tried but the agent ended up sending it to a supervisor for further assistance.😂😂😒😒😒. I think they are here to just stress us out. 

[KJ2 230]

21 minutes ago, Candy55 said:

They tried but the agent ended up sending it to a supervisor for further assistance.😂😂😒😒😒. I think they are here to just stress us out. 

So I just called the CEAC number knowing in advance that they wouldn't help me since I'm not an NVC employee, but he did tell me that there have been 0 tickets created for CEAC today and that payment issues have not been reported to them (CEAC help desk) at all.  I don't know why there is such a disconnect between NVC and CEAC.  NVC tells me CEAC handles payments, but then CEAC tells me that NVC handles payments. I'm super confused 

[nastra30 2,287]

21 minutes ago, KJ2 said:

So I just called the CEAC number knowing in advance that they wouldn't help me since I'm not an NVC employee, but he did tell me that there have been 0 tickets created for CEAC today and that payment issues have not been reported to them (CEAC help desk) at all.  I don't know why there is such a disconnect between NVC and CEAC.  NVC tells me CEAC handles payments, but then CEAC tells me that NVC handles payments. I'm super confused 

This s**t is very upsetting. With all the money you've been charging they should be able to fix their systems to make them more robust. I've called them today, and the rep I spoke to doesn't even think it's a problem. I kept telling her I think it's a technical problem but she wouldn't even listen. She kept telling me i should keep checking for 7 days. What the hell🤬.

[United2019 9]

I paid my fee on 03/04. Still in process. Can someone tell me if their fee status was changed to Paid? 

 

These nvc people should go back to plain old snail mail method . 

Edited March 7, 2019 by United2019

[Apsingh 9]

28 minutes ago, United2019 said:

I paid my fee on 03/04. Still in process. Can someone tell me if their fee status was changed to Paid? 

 

These nvc people should go back to plain old snail mail method . 

Money has been taken out from my bank account since 03/04/2019 but still showing process... ####### is going on

[Gamboli 48]

I'm now able to start the process. Called 3 times. The first time they said it's already cleared. I hanged up and checked, upon checking nothing, then I called again and then the person answering said: "Who says its cleared? Its not" But after all it looks its cleared. 

 

I can't do anything with it anyway, I just hope this site does still work over the weekend. 

Edited March 7, 2019 by Gamboli

[KJ2 230]

13 minutes ago, Gamboli said:

I'm now able to start the process. Called 3 times. The first time they said it's already cleared. I hanged up and checked, upon checking nothing, then I called again and then the person answering said: "Who says its cleared? Its not" But after all it looks its cleared. 

 

I can't do anything with it anyway, I just hope this site does still work over the weekend. 

Mine says paid too! I think from here on out we deal with NVC because they review our docs, but obviously if CEAC goes down or something, we'll be affected.  I hope to get out of CEAC ASAP because i hate it haha

[ChrisLa 12]

After 1 week its on paid status now aftwt calling them three times!!!

[nastra30 2,287]

15 minutes ago, KJ2 said:

Mine says paid too! I think from here on out we deal with NVC because they review our docs, but obviously if CEAC goes down or something, we'll be affected.  I hope to get out of CEAC ASAP because i hate it haha

says paid in CEAC?

30 minutes ago, Gamboli said:

I'm now able to start the process. Called 3 times. The first time they said it's already cleared. I hanged up and checked, upon checking nothing, then I called again and then the person answering said: "Who says its cleared? Its not" But after all it looks its cleared. 

 

I can't do anything with it anyway, I just hope this site does still work over the weekend. 

It says Paid in CEAC? or your bank account?

[nastra30 2,287]

Ok, mine changed to Paid too. I have everything I need to complete everything in one day

 

[Candy55 33]

5 minutes ago, nastra30 said:

Ok, mine changed to Paid too. I have everything I need to complete everything in one day

 

You giving me hopes here let me check mine now?

Edited March 7, 2019 by Candy55

[Candy55 33]

7 minutes ago, Candy55 said:

You giving me hopes here let me check mine now?

Mine says paid now😂finally after 5 calls

Edited March 7, 2019 by Candy55

[nastra30 2,287]

2 minutes ago, Candy55 said:

Mine still says paid now😂finally after 5 calls

You are also rocking and rolling now. They like playing games with us.