Can not log in to CEAC website, message "The selected Case Number and Invoice Identification Number combination you entered does not match our records. Please try again or contact the National Visa Center for further assistance."

[mel17 0]

I received the e-mail "Notice of Immigrant Visa Case Creation" today 02/25, tried to log in with case and invoice number and got that same error

"The selected Case Number and Invoice Identification Number combination you entered does not match our records. Please try again or contact the National Visa Center for further assistance. "

I've been reading the 2015 cases and it seems like a nightmare. Hopefully we'll get in soon. Thanks for the updates!

[dc123 29]

I've been having the same problem. Received my case number via email on Wednesday .

My husband called on Thursday they said to give the system 48 hours to update. It's passed 48 hours n we're still unable to login. So frustrating n holding our process back 😑😑 has anyone logged on  yet?

[United2019 9]

Hi, 

 

same issue here. Got the welcome email last week and cannot logon to their website . Same error as the case id and invoice id do not match.

 

nvc said its an error on ceac part and there is no timeline for when it will be fixed. Really frusturating.

[Zaczon 62]

22 hours ago, eclover said:

Got it. Those which were issued late last week and so far today are not able to log in. I am able to access my dad's case, which was issued in January, but not my mom's which was received today. Congrats with your stage!

Thank you and wish you all the best in your cases too.

[KJ2 230]

Received case number yesterday, can't log in.  NVC says I should be able to, but 100% can't.  People who received case numbers today CAN log in. So that is frustrating... people have been waiting almost a week.

 

Anyone get through?

[shuvro_bd 2]

I am having same problem here.  I received it Feb 22nd but no luck yet? It is very frustrating.  

[AndyH 12]

I still can not log in, we are having the same frustration here. 

[hongchau 0]

Happy to reach this topic, to understand that i am not alone for this issue 😞

[KJ2 230]

Still no luck today! 

 

Anyone know the IT email or number for NVC?

[Maxifer 2]

I have the same issue and called and they say that others have the same issue and they are working on that. however I asked when should I get response and she said wait until April 10th.  I think we should call our congress man if this week that is not solved, to do some pressure on that.

[Maxifer 2]

10 hours ago, AndyH said:

I still can not log in, we are having the same frustration here. 

the same here, and I got the letter on 02/21

10 hours ago, shuvro_bd said:

I am having same problem here.  I received it Feb 22nd but no luck yet? It is very frustrating.  

same here

[KJ2 230]

12 minutes ago, Maxifer said:

I have the same issue and called and they say that others have the same issue and they are working on that. however I asked when should I get response and she said wait until April 10th.  I think we should call our congress man if this week that is not solved, to do some pressure on that.

April 10???? 

[Maxifer 2]

24 minutes ago, KJ2 said:

April 10???? 

yes, that what she said...

we all should call again and see what they say

[KJ2 230]

27 minutes ago, Maxifer said:

yes, that what she said...

we all should call again and see what they say

Do you have a case number though? or just a USCIS receipt number? When did NVC receive your case

[Maxifer 2]

3 minutes ago, KJ2 said:

Do you have a case number though? or just a USCIS receipt number? When did NVC receive your case

I received the case on 02/21/2019 and I tried to enter in the ceac and got the same message everyone is getting