Transfer prior visa application account while filling out visa application???

[Flynn G 9]

My fiancé was filling out her visa application to pay the fee and schedule the interview. At the end of filling out the form it said she had to transfer a prior account that already had all the same information. She thinks it was from when she applied for her tourist visa. It forced her to transfer account and then gave a screen to upload her passport and then said to wait for an email to transfer the account and she couldn't go further. It seemed strange, anybody have this before? At this point we cant submit the application and its a little concerning.

 

Flynn

[TandSarahJane 178]

14 hours ago, Flynn G said:

My fiancé was filling out her visa application to pay the fee and schedule the interview. At the end of filling out the form it said she had to transfer a prior account that already had all the same information. She thinks it was from when she applied for her tourist visa. It forced her to transfer account and then gave a screen to upload her passport and then said to wait for an email to transfer the account and she couldn't go further. It seemed strange, anybody have this before? At this point we cant submit the application and its a little concerning.

 

Flynn

We had that happen before, when changing email addresses between 2 tourist visa applications.  It takes a day or 2 for them to merge the accounts.

[Flynn G 9]

1 hour ago, TandSarahJane said:

We had that happen before, when changing email addresses between 2 tourist visa applications.  It takes a day or 2 for them to merge the accounts.

Thank you. Do you know if the accounts got combined into the original account or into the new one you set up? The problem for us is that the original account was set up and completed with a username (email)  and password from somebody at visa services company who helped her with her original tourist visa several years ago. We want a new account with username and password that we set. 

[TandSarahJane 178]

Just now, Flynn G said:

Thank you. Do you know if the accounts got combined into the original account or into the new one you set up? The problem for us is that the original account was set up and completed with a username (email)  and password from somebody at visa services company who helped her with her original tourist visa several years ago. We want a new account with username and password that we set. 

Yw. Yes, it will be merged to the most recent one that you are using now.