Approved, but no green card in the mail, case under investigation due to USCIS error

[TX&BC 21]

My husband and I drove from Canada on May 4, 2018. We paid the green card fee on April 12th. We have still not received the physical card in the mail. 

 

We've submitted several inquiry request after the 120 days passed. Then had to wait 90 days after that to submit another. USCIS agents have told us over the phone that our case was basically lost. They show in their system that everything was good and approved but don't know why my husband card just didn't get produced. They said that our case had to be placed under investigation because it might be lost at the Texas center. The last agent we spoke with last week advised to call again after 60 days to see the status. She also mentioned that our case was not the only one with this issue....ANYONE ELSE IN THE SAME BOAT?

 

Our attorney recommended to file for an extension so my husband can keep working and traveling....but every time we go online the only to Texas locations say there are no open appointment times within 14 days! Any advise on how the heck we can schedule and appointment for an extension? His stamp on his passport expires May 4, 2019. 

 

Anyone know how to get an appointment for an extension successfully? Or any advise on how to help the Texas center FIND our case so the green card can be printed and mailed??

Thank you!

[SusieQQQ 11,586]

A few years ago, but my card also got “lost” somewhere in TSC. After getting the runaround like you seem to have been, I asked my congressperson’s office for help, and received it a few weeks later...suggest you do the same.

[pushbrk 12,882]

7 hours ago, SusieQQQ said:

A few years ago, but my card also got “lost” somewhere in TSC. After getting the runaround like you seem to have been, I asked my congressperson’s office for help, and received it a few weeks later...suggest you do the same.

That would be my suggestion as well.

[Ryan H 3,812]

Moved from IR-1/CR-1 Process & Procedures to General Immigration-Related Discussion.