Fingerprints could not be verified for oath

[Toastbear 149]

I had my interview today at the embassy in Frankfurt. When I gave the first officer my documents he already had problems with verifying stuff and he asked me to go to the computer that was standing there and fill out the ds form again and print it out again. So I did that and he told me it worked.

but when I was called for the interview the officer told me he cannot access my stuff to verify my fingerprints for the oath and he doesn’t know what to do. So he continued with the interview and at the end he told me he is gonna approve me but for the approval he needs that oath fingerprint verification. So he told me to sit down again and he called the service team or whatever. A few minutes later he called me up again and said he can’t reach anyone and also can’t give me an estimated time to have this fixed. He assured me it’s on their end and not me. So they will contact me and I need to come in again and do the oath again. What’s weird to me is, that other k1 people had no issues that day and I think it could be a problem because I cancelled the first interview appointment one hour after booking it and rescheduled it for a week later. 

Im just so devasted now because there is no estimate when and if they can fix it... 

has anyone ever experienced something like this? On my refusal notice he only checked the “other” section and wrote: oath confirmation. Also what makes me very angry is that I need to drive 4 hours up there again because of an error on their end... 

 

[G Walters 136]

Sounds like there were issues with his electronic fingerprint pad. This is a part of the proceeds and must be done. Visas won't issue unless this box is checked on the forms. If he could not get tech support to fix it while you are there then you will need to go back. This is all part of the system and can not be short cutted. 

[Toastbear 149]

34 minutes ago, G Walters said:

Sounds like there were issues with his electronic fingerprint pad. This is a part of the proceeds and must be done. Visas won't issue unless this box is checked on the forms. If he could not get tech support to fix it while you are there then you will need to go back. This is all part of the system and can not be short cutted. 

Hello, thank you for your answer. 

I know that this part needs to be done, but he told me that its not the pad. He couldnt access my file/fingerprints or whatever it was. But he told me their fingerprint pad is fine.

And yes I know i have to go back, im worried about how long they will take to fix this  and if they even can fix it...

[Toastbear 149]

Got an answer to my email from friday today:

 

Quote

We have checked with the visa unit and the issue has been resolved.  Please go ahead and schedule your new interview appointment through your profile at www.ustraveldocs.com/de.

I cant believe, that they want me to pay the interview fee again? I checked the website and I cant book a new interview date without paying the fee. 

This is driving me bananas, I almost feel like the person that answered my email did not read it completely, because the officer told me I would get a date from them.