NO Receipt Letter, USCIS refuse to schedule info pass

[asls 29]

Hello,

 

On Dec 10th i received an sms notification with my EAC nr. No email.

Since then I haven’t received my extension letter or i797. 

 

I submitted a service request on the 26th and the officer said by the end of that week i will receive a copy of my letter , which i haven’t.

 

I called again and the second officer said they do not resend letters and to schedule info pass. Ok.

 

I get a call from an officer to schedule infopass and she says since i made my service request to wait until the 19th for the letter. I told her that i need to renew my DL soon for work and she said she cant schedule me an appointment.

 

 

My DL expires next month, middle of feb, and i wanted to schedule an appointment to get an i551stamp. 

 

What do i do? I don’t want to wait until my dl expires and then have to wait for info pass time who knows when they will schedule it, and i cant work with an expired license because i break the law. If i don’t renew it i lose my job.

 

Your advice and help is greatly appreciated.

 

[asls 29]

They received my package on Dec 6th.

[IowacityGuy 152]

Can you go to USCIS website and see if you can schedule it yourself? You already have case number which helps you getting I155 stamp on your passport. 

[asls 29]

10 minutes ago, abhatia315 said:

Can you go to USCIS website and see if you can schedule it yourself? You already have case number which helps you getting I155 stamp on your passport. 

Unfortunately no, my areas are not accepting appointments. 

[AlluringSoul 185]

Call them again. They gave me a heart attack many times because they don't know what they're looking at and/or saying.

 

Tell them you need to obtain a stamp because you don't have proof of your status and your employer is asking for it. They make infopasses when there's an emergency and make it sound like a big emergency.

 

The whole USCIS doesn't allow to make infopasses on the website anymore, only through the phone.

Edited January 9, 2019 by AlluringSoul

[asls 29]

6 minutes ago, AlluringSoul said:

Call them again. They gave me a heart attack many times because they don't know what they're looking at and/or saying.

 

Tell them you need to obtain a stamp because you don't have proof of your status and your employer is asking for it. They make infopasses when there's an emergency and make it sound like a big emergency.

 

The whole USCIS doesn't allow to make infopasses on the website anymore, only through the phone.

Same here. I explained to them over and over. I forgot to add. Last night i called and the woman kept saying she can’t schedule an appointment until my green card expires. I don’t understand it

[AlluringSoul 185]

2 minutes ago, asls said:

Same here. I explained to them over and over. I forgot to add. Last night i called and the woman kept saying she can’t schedule an appointment until my green card expires. I don’t understand it

When does your GC expire?

[asls 29]

Feb 17

[ayuness 39]

5 minutes ago, asls said:

Feb 17

Maybe because of that. You have to wait at least 30 days before it expires (I think, from what I read here, CMIIW) to get the stamp. My green card expires in a week and they helped me set up an appointment here in Kentucky because of the same reason. The USCIS office here isn't accepting walk-in request and scheduling infopass appointment.

[mindthegap 2,590]

1 hour ago, ayuness said:

You have to wait at least 30 days before it expires (I think, from what I read here, CMIIW) to get the stamp. 

Not true, but they can be total morons about giving them. If there is a genuine need to have one then it generally isn't a problem, but the main issue is you are just another barcode to them. The majority simply don't care how much this impacts peoples lives in a negative manner.

 

1 hour ago, asls said:

 I don’t understand it

Welcome to USCIS.

 

2 hours ago, asls said:

Unfortunately no, my areas are not accepting appointments. 

You need to keep checking the infopass site, at odd times - midnight, 5am, 6am, 9am - especially on a monday morning -  until something appears. If you have to travel to a different area/city as that is the only appointment, then do so. Alternatively try a walk in once we hit february.

My honest advice would be to not bother with phoning them - many of them make it up on the spot, many are just plain wrong, and some lie.

Edited January 9, 2019 by mindthegap

[AlluringSoul 185]

5 hours ago, mindthegap said:

Not true, but they can be total morons about giving them. If there is a genuine need to have one then it generally isn't a problem, but the main issue is you are just another barcode to them. The majority simply don't care how much this impacts peoples lives in a negative manner.

 

Welcome to USCIS.

 

You need to keep checking the infopass site, at odd times - midnight, 5am, 6am, 9am - especially on a monday morning -  until something appears. If you have to travel to a different area/city as that is the only appointment, then do so. Alternatively try a walk in once we hit february.

My honest advice would be to not bother with phoning them - many of them make it up on the spot, many are just plain wrong, and some lie.

The problem is, you can no longer even schedule an infopass on the site. The infopass scheduling was taken over by the CS at USCIS.

 

@asls -- Just keep calling until they give you an infopass. Tell them it is an EMERGENCY. If not, try getting a letter from the HR stating that you need a proof of status (addressed to USCIS , whatever it takes) and just try walking in at the time they open. Stay on top of this because honestly, the customer service people have no clue sometimes (well, majority of the time). 

[asls 29]

11 minutes ago, AlluringSoul said:

The problem is, you can no longer even schedule an infopass on the site. The infopass scheduling was taken over by the CS at USCIS.

 

@asls -- Just keep calling until they give you an infopass. Tell them it is an EMERGENCY. If not, try getting a letter from the HR stating that you need a proof of status (addressed to USCIS , whatever it takes) and just try walking in at the time they open. Stay on top of this because honestly, the customer service people have no clue sometimes (well, majority of the time). 

I will call again.

[mindthegap 2,590]

1 hour ago, AlluringSoul said:

The problem is, you can no longer even schedule an infopass on the site. The infopass scheduling was taken over by the CS at USCIS.

Lol, since when? My last infopass was October for a(nother) stamp and it was still working then.

 

What could possibly go wrong leaving that to CS 🤨

[Ash.1101 1,756]

Did you fill out a request online for a missing/unsent I-797?


You can do so at: https://myaccount.uscis.dhs.gov/

It can take a few weeks before they respond though.

[Ash.1101 1,756]

55 minutes ago, mindthegap said:

Lol, since when? My last infopass was October for a(nother) stamp and it was still working then.

 

What could possibly go wrong leaving that to CS 🤨

Searching places around me, and I'm in a high immigration city, but it shows this now when you go to schedule:

ATTENTION: In two weeks, this USCIS office will stop accepting walk-in requests and scheduling InfoPass appointments for information services. At that time, appointments for document services (such as passport stamps and advance parole) and true emergencies can be made by contacting the USCIS Contact Center at 800-375-5283. USCIS representatives are available Monday through Friday from 8 a.m. to 9 p.m. Eastern, except on federal holidays.


Note that not ALL cities respond in this manner, but apparently if we wanted an infopass appointment in San Antonio, we would have to drive to Laredo to get it.

It looks like they're rearranging how the field offices work, when searching for Houston field offices, it mentions that if you live in certain counties around Houston, your N-400 will be serviced out of San Antonio.

Edited January 9, 2019 by Ash.1101