Would like Clarification regarding Packet 3 letter from US Embassy in Phnom Penh, Cambodia

[magicant 11]

Hello.  I am the US Petitioner who filed for my fiancée (K-1 Fiancée Visa).

 

The NVC mailed my file to the US Embassy in Cambodia (I received e-mail confirmation of this).

 

Per the CEAC website, my status went from IN TRANSIT to READY, which I believe means my file is now at the embassy.

 

I read that it is good to e-mail the embassy and request an e-mail copy of the Packet 3 letter, as it is faster than waiting in the mail.

 

I followed the instructions at the contact page for the US Embassy in Cambodia and sent the e-mail.

 

I immediately received an auto reply message basically saying they are sorry they can’t reply to individual inquiries, etc. etc.  Here is some useful information…..

And they say, if after reading all of this you still have an inquiry, please send another e-mail to this address.

 

Firstly, I was surprised that all the links they provide in the e-mail (USCIS link, and even link to their own website), were incorrect.  Looks like they haven’t been updated.

 

Anyway, since my question wasn’t answered, I sent a second e-mail.  Now I believe they will get 2 e-mails from me unfortunately.

 

The next day (night for me) I received a brief reply from them that basically said, Per our instructions, the applicant (my fiancée) needs to complete the DS-160 and mail them the confirmation page.  Their records show they haven’t received it yet, so they suggest she do it as soon as possible so they can schedule her appointment.

 

However, I have not received the packet 3 letter yet, and it is my understanding that she cannot complete the medical without a Packet 3 letter (with our case number on it) from the embassy, in hand.

 

I was planning for her to do the medical first, before completing DS-160 and possibly having an interview scheduled without a medical exam completed.

 

From their e-mail, I assume “Per Our Instructions” means per the Packet 3 letter.  So I assume they mailed it to me but I haven’t received yet?

 

I am thinking of replying to their e-mail and requesting (again) an e-mail copy.

 

I was hoping others that have gone through this in Cambodia could give me some insight.

 

Thank you very much.

 

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TLDR:  My file is at US Embassy in Cambodia.  Embassy replied to my e-mail inquiry saying per their instruction, my fiancée should complete DS-160 and e-mail confirmation page to schedule appointment.

I haven’t received Packet 3 letter yet, and I believe she needs this to do the medical.

 

Thank you.