How to get a tier 2 agent (split)

[KJ2 230]

1 hour ago, brener69 said:

Well I was referring to people here waiting to have their case "touched" as this is a forum for June 2018 K1 filers. I also said there are MANY reasons why it can be "delayed" not just a background check but usually background checks are the main reason. You should probably contact USCIS and inquire about your case and talk to a tier 2 agent. 

How do you get in touch with a Tier 2 agent?  I often have trouble getting through to anyone at USCIS. Thanks!

[Olichka 186]

5 minutes ago, KAK09004 said:

How do you get in touch with a Tier 2 agent?  I often have trouble getting through to anyone at USCIS. Thanks!

You can just ask tier 1 to connect you to tier 2. 

 

You can also say that you were on the phone with tier 1, who wanted to connect you to 2 tier, but you got “disconnected”... they’ll ask what your question/problem is and should connect you  

[brener69 114]

12 minutes ago, KAK09004 said:

How do you get in touch with a Tier 2 agent?  I often have trouble getting through to anyone at USCIS. Thanks!

1-800-375-5283. The way I get live person is do a status check, listen to automated message, then select "there is a problem with my case" option.

[KJ2 230]

12 minutes ago, Olichka said:

You can just ask tier 1 to connect you to tier 2. 

 

You can also say that you were on the phone with tier 1, who wanted to connect you to 2 tier, but you got “disconnected”... they’ll ask what your question/problem is and should connect you  

Thanks!!

[NikLR 13,227]

~~moved to USCIS service centers from IR1/CR1 process and procedures.  Topic is not visa specific~~