U.S. Consulate lost approved K-1 package

[GyC 79]

Can someone PLEASE offer some direction as to what options we have. The consulate in Juarez does not know where our package is. They say that it was sent out to the ASC on the 26th of Sept! <--(Per their computers)

We went and checked, and no they dont have it! We've been several times. They actually checked in the back, atleast they made it look as if they did. The ASC people say they have not recieved our package from the consulate, they reassure us that if they did they would have scanned it and sent us our tracking number. We are at a loss!!! The Consulate said today 10/16/18 that they opened up an investigation to find out where our package is and also said it could take 8 business days!!!

Has anyone ran into a similar issue? We have patiently waited over 3 weeks for our package to arrive, only to be told that it's basically lost.

Edited October 16, 2018 by GyC

[Sunnyland 639]

I never had any problem with that with a consulate but I do feel your pain. I'm sure they will find it sooner or later. Don't loose faith.

[kemm360 144]

9 minutes ago, GyC said:

Can someone PLEASE offer some direction as to what options we have. The consulate in Juarez does not know where our package is. They say that it was sent out to the ASC on the 26th of Sept! <--(Per their computers)

We went and checked, and no they dont have it! We've been several times. They actually checked in the back, atleast they made it look as if they did. The ASC people say they have not recieved our package from the consulate, they reassure us that if they did they would have scanned it and sent us our tracking number. We are at a loss!!! The Consulate said today 10/16/18 that they opened up an investigation to find out where our package is and also said it could take 8 business days!!!

Has anyone ran into a similar issue? We have patiently waited over 3 weeks for our package to arrive, only to be told that it's basically lost.

Sounds like a technical error, nothing you can do at this point. I’d say wait for the 8 days it might not be up to that before they call you. Everything will be fine, they will sort it.

[BJ & Christine 1,392]

Give it the 8 days and see what happens

 

dont forget a hurricane went near Mexico and may of caused shipping delays. It's pretty much out of ur hands at this time. 

I would imagine if it's not received in Mexico with in 30 days they would send another copy of petition. 

Keep in touch with them both. 

[GyC 79]

11 minutes ago, BJ & Christine said:

Give it the 8 days and see what happens

 

dont forget a hurricane went near Mexico and may of caused shipping delays. It's pretty much out of ur hands at this time. 

I would imagine if it's not received in Mexico with in 30 days they would send another copy of petition. 

Keep in touch with them both. 

We've already had our petition approved, had our interview in Juarez on 09/25/2018 and were approved!!! Waiting on her visa package!

[Ann&James 179]

Just now, GyC said:

We've already had our petition approved, had our interview in Juarez on 09/25/2018 and were approved!!! Waiting on her visa package!

That can be quite stressful, but between the embassy and the courier your package should turn up soon. Good luck.

[BJ & Christine 1,392]

14 minutes ago, GyC said:

We've already had our petition approved, had our interview in Juarez on 09/25/2018 and were approved!!! Waiting on her visa package!

Oh damn... not good at all..... 🤦🏼‍♂️

[Greenbaum 12,259]

1 hour ago, GyC said:

We've already had our petition approved, had our interview in Juarez on 09/25/2018 and were approved!!! Waiting on her visa package!

There is nothing you can do but wait. The Embassy works with the courier to ascertain what has happened. Trust me the courier does not want to lose this business. It will turn up. Don't believe that this hasn't happened before. They'll take it very seriously. The Embassy can create a passport and new documents in a day or so.

 

Greenbaum Tip: There is a learning lesson here, do not buy airline tickets till your passport with visa is in your hands. This could have turned out worse but as it stands its a setback for the OP.

[GyC 79]

6 minutes ago, Greenbaum said:

There is nothing you can do but wait. The Embassy works with the courier to ascertain what has happened. Trust me the courier does not want to lose this business. It will turn up. Don't believe that this hasn't happened before. They'll take it very seriously. The Embassy can create a passport and new documents in a day or so.

 

Greenbaum Tip: There is a learning lesson here, do not buy airline tickets till your passport with visa is in your hands. This could have turned out worse but as it stands its a setback for the OP.

We did NOT buy airline tickets for her trip to the U.S. - Amarillo Tx to be exact. However we did not intend to stay in Ciudad Juarez more than 3 to 4 weeks. Hence the money we are spending on her waiting for the visa to arrive. It does get expensive. But either way her and I are in this together. I will support her no matter if i have to work 5 jobs. Thanks for your comment and it does make sense that they wouldnt want to lose business. I also did not know that they could print a new passport for her, that in itself makes me feel better. Thanks!!! We'll keep our hopes up and wait until everything gets resolved. 

[Greenbaum 12,259]

24 minutes ago, GyC said:

We did NOT buy airline tickets for her trip to the U.S. - Amarillo Tx to be exact. However we did not intend to stay in Ciudad Juarez more than 3 to 4 weeks. Hence the money we are spending on her waiting for the visa to arrive. It does get expensive. But either way her and I are in this together. I will support her no matter if i have to work 5 jobs. Thanks for your comment and it does make sense that they wouldnt want to lose business. I also did not know that they could print a new passport for her, that in itself makes me feel better. Thanks!!! We'll keep our hopes up and wait until everything gets resolved. 

My tips are for the audience in this case and NOT specifically directed to you. I take a moment and offer Greenbaum Tips so others understand a valuable lesson. 

 

Good luck.

[TenderHearted 39]

12 hours ago, Greenbaum said:

My tips are for the audience in this case and NOT specifically directed to you. I take a moment and offer Greenbaum Tips so others understand a valuable lesson. 

 

Good luck.

We appreciate those tips to Greenbaum! I personally have learned a lot from your posts, and I'm sure others here will say the exact same thing. These visa processes are confusing enough, but your insight has helped greatly, and I know I'm not the only person who will say that either. Please keep up your good work! We here on VJ need it!

[jan22 3,052]

14 hours ago, GyC said:

We did NOT buy airline tickets for her trip to the U.S. - Amarillo Tx to be exact. However we did not intend to stay in Ciudad Juarez more than 3 to 4 weeks. Hence the money we are spending on her waiting for the visa to arrive. It does get expensive. But either way her and I are in this together. I will support her no matter if i have to work 5 jobs. Thanks for your comment and it does make sense that they wouldnt want to lose business. I also did not know that they could print a new passport for her, that in itself makes me feel better. Thanks!!! We'll keep our hopes up and wait until everything gets resolved. 

Sorry, but the Consulate cannot print a new Mexican passport for her -- only the Mexican government can do that.  The consulate can reprint the visa and anything else from the consulate records.  But, it is highly likely that your documents will be found now that there's an investigation.

[GyC 79]

1 hour ago, jan22 said:

Sorry, but the Consulate cannot print a new Mexican passport for her -- only the Mexican government can do that.  The consulate can reprint the visa and anything else from the consulate records.  But, it is highly likely that your documents will be found now that there's an investigation.

Thank you for the valuable information, it seemed very unlikely to me that they, The U.S. consulate would print a new passport for her since shes not from the U.S. We truly appreciate anyone input and guidance. But like many have stated we must just wait, pray, and keep in touch with the Consulate. It's hard, but not the end of the world. 

[GyC 79]

Issue was resolved this morning!!! 10/17/2018 Apparently they found our Visa Package. Of course they gave no explanation, which we knew they wouldnt, only that the issue was resolved! Either way later on she received an e-mail at around 1053 AM with her tracking number and stating her visa package was ready to be picked up at the ASC in Juarez!!! She went as soon as she could. Sure enough it was there! We are very grateful it was resolved so fast... 1 day!!! Thanks to all you wonderful people who gave advice! It took 3 weeks and 1 day for our package to arrive after being approved at the interview! Hasta luego amigos!

[Greenbaum 12,259]

On ‎10‎/‎17‎/‎2018 at 10:26 AM, jan22 said:

Sorry, but the Consulate cannot print a new Mexican passport for her -- only the Mexican government can do that.  The consulate can reprint the visa and anything else from the consulate records.  But, it is highly likely that your documents will be found now that there's an investigation.

When attending the interview you will first past through the line with a Country Special CO, in this case from Mexico. They go through documents to ensure that every thing is there that would be required by the Mexican Government so this fact is obvious. Since they are associated with the Mexican Government this wouldn't be their first rodeo to have a "file" go missing with passports and visas. My post was factual as I did not say that the US Government was going to physical create another passport belonging to another country. That's absurd. My response was that this has happened before and it can be handled. According to the OP's posting today it was completed to their satisfaction.

 

Btw can you and complete your profile so others can identify the country that you are processing a visa from.

Edited October 19, 2018 by Greenbaum