Non-delivery of card

[cloudy 6]

Hi Everyone, 

 

My I-751 was approved in July and my card was mailed out.  Unfortunately, the card was incorrectly addressed and was ultimately sent back to the USCIS facility in Lees Summit MO.  I had updated my address long before the approval happened, but somehow the address it was sent to was basically this: 

 

123 New Address Road

123 Old Address Street 

Town, ST 00000 

 

I moved within a smallish town so I'm still in the same ZIP , but there were essentially 2 different addresses on the same label.  The post office didn't know what to do (despite me calling and trying to intervene!! 😠) and sent it back.  That was in late July.   I've now called USCIS almost weekly since then.  Each time I get wildly different responses, ranging from "you just need to wait" to "I am emailing Lees Summit right now while you're on the phone".  Sometimes they elevate me to Tier 2, sometimes not.  And each time I call back, no one is able to tell me whether absolutely anything has been  done, whether any of my previous service requests were actually created or any emails actually sent.  This morning is the first time someone actually gave me a reference number regarding the call, so I feel like maybe that is a tiny win? I don't know.  

 

Does anyone have any advice or had a similar experience?  I'm approaching 60 days with no response and no indication that anything is moving forward.  I just want this to be over. 

 

Thanks! 

[NikV 44]

3 hours ago, cloudy said:

Hi Everyone, 

 

My I-751 was approved in July and my card was mailed out.  Unfortunately, the card was incorrectly addressed and was ultimately sent back to the USCIS facility in Lees Summit MO.  I had updated my address long before the approval happened, but somehow the address it was sent to was basically this: 

 

123 New Address Road

123 Old Address Street 

Town, ST 00000 

 

I moved within a smallish town so I'm still in the same ZIP , but there were essentially 2 different addresses on the same label.  The post office didn't know what to do (despite me calling and trying to intervene!! 😠) and sent it back.  That was in late July.   I've now called USCIS almost weekly since then.  Each time I get wildly different responses, ranging from "you just need to wait" to "I am emailing Lees Summit right now while you're on the phone".  Sometimes they elevate me to Tier 2, sometimes not.  And each time I call back, no one is able to tell me whether absolutely anything has been  done, whether any of my previous service requests were actually created or any emails actually sent.  This morning is the first time someone actually gave me a reference number regarding the call, so I feel like maybe that is a tiny win? I don't know.  

 

Does anyone have any advice or had a similar experience?  I'm approaching 60 days with no response and no indication that anything is moving forward.  I just want this to be over. 

 

Thanks! 

every time you talk to them, make sure you get a SR number. USCIS is driven by statistics. They would have to address the request then.

[Ketsuban 1,034]

Get your senator involved. It was the only way I could get them to do anything. You've tried enough times and they're not doing anything. I had to get mine involved and they were pretty hot on their heels after that. 

[AnGeLxX 154]

Sorry to hear that! I didn't change my address..but I never received my green card since I got approved in April 2018. So now waiting on my I-90..Best of luck with your process! Hope you hear something pretty soon.

[cloudy 6]

On 9/20/2018 at 12:47 PM, NikV said:

every time you talk to them, make sure you get a SR number. USCIS is driven by statistics. They would have to address the request then.

 

Thanks everyone for your responses!  I think I will try the senator route soon.  In the meantime, sorry if this is a dumb question, but what is an "SR number"? 

[tamcloud 92]

SR = Service Request

 

Edit: That's likely the reference number you mentioned receiving. Try using that on the next follow-up, or get one with the next call.

Edited September 22, 2018 by tamcloud

[Y3+E 25]

12 minutes ago, tamcloud said:

SR = Service Request

 

Edit: That's likely the reference number you mentioned receiving. Try using that on the next follow-up, or get one with the next call.

If you Submit a Case Inquiry at https://egov.uscis.gov/casestatus/landing.do, you will get a response saying expect a response by ...date, and you will be given a long receipt number that begins with SR

[cloudy 6]

21 hours ago, Y3+E said:

If you Submit a Case Inquiry at https://egov.uscis.gov/casestatus/landing.do, you will get a response saying expect a response by ...date, and you will be given a long receipt number that begins with SR

 

 

Thank you!  The people on the phone are so thoroughly unhelpful.