Cant update document delivery address

[hondaguy 0]

Anyone else had a problem updating their document delivery address?

 

http://www.ustraveldocs.com/ph/ph-iv-documentdelivery.asp

 

I go to that page, click on to register for an account on the Apply For a US Visa page, then click on Update Profile.

 

I enter all my wife's information (Passport details, phone numbers, address in Manila, etc) and when I click on Submit, it kicks me out to the main login page.

[Hank_ 9,174]

8 minutes ago, hondaguy said:

Anyone else had a problem updating their document delivery address?

 

http://www.ustraveldocs.com/ph/ph-iv-documentdelivery.asp

 

I go to that page, click on to register for an account on the Apply For a US Visa page, then click on Update Profile.

 

I enter all my wife's information (Passport details, phone numbers, address in Manila, etc) and when I click on Submit, it kicks me out to the main login page.

Your timeline is blank so I will ask - Has you wife completed the interview already?      If yes, there is only a 24 hour window after the interview for updating delivery info.   If NO ...  It states if you are having issues to: 

 

If you are experiencing difficulties using our site please clear all cookies and browser history(cache) and return to the login page and try again.

 

https://cgifederal.secure.force.com/?language=English&country=Philippines

 

I also find that some web browsers work better than others.   Are you using a popup blocker?

[hondaguy 0]

Hank,

 

She has not had her interview yet; thats the first week of October. Can she update it there at the Embassy immediately after the interview (assuming she's approved)?

 

I dont have a popup blocker but I've tried on a Mac using Chrome and Safari. I'll give Firefox a try.

 

Thanks again

[Hank_ 9,174]

6 minutes ago, hondaguy said:

Hank,

 

She has not had her interview yet; thats the first week of October. Can she update it there at the Embassy immediately after the interview (assuming she's approved)?

 

I dont have a popup blocker but I've tried on a Mac using Chrome and Safari. I'll give Firefox a try.

 

Thanks again

 

There should be no issue creating a profile and updating delivery info at this time .. it may be your browser.   Also do as they suggest with deleting cookies and clearing the cache.

[shumway1756 304]

That site is incredibly glitchy, it drove me nuts. As others have mentioned, delete cookies and clear the cache and see if that helps. Try another browser as well.

[hondaguy 0]

I figured out what the problem was. After logging in, I had to actually click on "Schedule an Appointment" to get the website to let me input my document delivery address.

Even though I already had the appointment scheduled through NVC, I clicked on that and it imported my existing appointment and allowed me to give it my wifes address in the Philippines.

 

Talk about unintuitive!

 

 

[ronh 27]

On ‎9‎/‎4‎/‎2018 at 7:20 AM, Hank_ said:

 

There should be no issue creating a profile and updating delivery info at this time .. it may be your browser.   Also do as they suggest with deleting cookies and clearing the cache.

Hi, I am so confused. My interview in the US embassy Manila was this morning at 8 o'clock (9/17/2018) and got approved. I registered online last week on my visa delivery but my home address is  not showing on  Document Delivery Information unless I will schedule an interview appointment. What do I have to do?

[Hank_ 9,174]

2 hours ago, ronh said:

Hi, I am so confused. My interview in the US embassy Manila was this morning at 8 o'clock (9/17/2018) and got approved. I registered online last week on my visa delivery but my home address is  not showing on  Document Delivery Information unless I will schedule an interview appointment. What do I have to do?

Contact the embassy would be my suggestion.

 

Contacting the Embassy
Manila Visa Information and Appointment Service center hotlines at (632) 976-8500, (632) 976-8501 or (632) 976-8502.
The center is open Monday through Friday, from 8:00 a.m. to 8:00 p.m. (Manila time), except on Philippine and U.S. holidays.

Callers in the U.S should call (703) 520-2235 on its Eastern Standard Time equivalent of operation hours.
 
Skype: To use Skype to speak to a customer service representative Monday Friday from 8:00am to 8:00pm., please add a new contact to your Skype account with the Skype name ustraveldocs-philippines.
 
EMAIL:   IVMANILAREPLIES@STATE.GOV