Ambiguous information about Case status

[Tylosand 8]

Hello!

 

 

We initially had some problems with mail delivery from the USCIS, because we both live in Sweden and put our Swedish address as the mailing address. We think that when they sent out the I-797C notice, it didn't make it here, and instead was returned to the USCIC. So we got the message displayed in the attached image. We called about it, and changed our mailing address to the petitioner's parent's address. They mailed out the I-797C again, this time to the new address, and it arrived just fine. The issue, though, is that they did not update the message - we are still told they will destroy the petition unless we request the document again. We were actually told by the USCIS when we called them later that the status "won't update" even in the case that we successfully receive the notice.

 

So we are just worried that it's not a "generally known fact" within the USCIS that we actually successfully received mail from them, and that they might proceed to destroy the petition. We are actually supposed to get a NOA2 in just a few weeks, and have not worried about the message because of what we were told over the phone. But recently it started to make us feel uneasy again. Why, for example, would they not display the message that they have tried to send the I-797C out again? They displayed a message of that kind the first time around. Maybe because we "ordered" a new notice over the phone and not through the web service? If it has indeed been looking like we never received the I-797C when a case worker looks at our case, will that lead to a delay of some kind until we notify them that we actually got the I-797C?

 

We tried calling just now but the line was too long for us to get a call-back, so we will try again tomorrow. In the meantime, I thought I could check here if anyone recognizes this issue or has any idea whether this might be a problem. Thanks!

[Naes 12,205]

9 hours ago, Tylosand said:

Hello!

 

 

We initially had some problems with mail delivery from the USCIS, because we both live in Sweden and put our Swedish address as the mailing address. We think that when they sent out the I-797C notice, it didn't make it here, and instead was returned to the USCIC. So we got the message displayed in the attached image. We called about it, and changed our mailing address to the petitioner's parent's address. They mailed out the I-797C again, this time to the new address, and it arrived just fine. The issue, though, is that they did not update the message - we are still told they will destroy the petition unless we request the document again. We were actually told by the USCIS when we called them later that the status "won't update" even in the case that we successfully receive the notice.

 

So we are just worried that it's not a "generally known fact" within the USCIS that we actually successfully received mail from them, and that they might proceed to destroy the petition. We are actually supposed to get a NOA2 in just a few weeks, and have not worried about the message because of what we were told over the phone. But recently it started to make us feel uneasy again. Why, for example, would they not display the message that they have tried to send the I-797C out again? They displayed a message of that kind the first time around. Maybe because we "ordered" a new notice over the phone and not through the web service? If it has indeed been looking like we never received the I-797C when a case worker looks at our case, will that lead to a delay of some kind until we notify them that we actually got the I-797C?

 

We tried calling just now but the line was too long for us to get a call-back, so we will try again tomorrow. In the meantime, I thought I could check here if anyone recognizes this issue or has any idea whether this might be a problem. Thanks!

Did you try checking the new website?

 

as they seem to move most of the recent action to their new myUSCIS website which you can use by creating an account:

https://myaccount.uscis.dhs.gov

 

 

Edited August 31, 2018 by Naes

[Tylosand 8]

1 hour ago, Naes said:

Did you try checking the new website?

 

as they seem to move most of the recent action to their new myUSCIS website which you can use by creating an account:

https://myaccount.uscis.dhs.gov

 

 

Yeah we created an account and checked how it looks there, but it's displaying the same message. The case history just says they received the petition, sent out the notice and then got the notice returned to them. So the confusion remains 😛 I guess the only way to sort it out for sure is to call them again.

[Tylosand 8]

Does anyone know if there is a way to contact USCIS online about issues other than those listed in their online contact portal? The category that comes closest to our situation there is "Did not receive notice by mail", only we DID receive the notice, and instead there is a problem with the displayed case status, still stuck on that they got the notice returned the first time they tried sending it out. Is there an email address for other categories of issues I could write to? Would be nice if I could compose an email with pictures of how the case status looks on our end and a picture of the received notice. It feels like that would just be a lot more clear than trying to explain this over the phone, which we have tried twice already. If I'd then get an email back stating that they know that we have the notice and they have just not bothered with updating the case status, I'd feel a lot more reassured.

[TBoneTX 45,330]

Thread is moved from the K-1 Process forum to the K-1 Case Progress subforum.