Glassdoor Review of USCIS

[NewKid 20]

Went online to see if I can find any reports regarding processing times processes etc just to see what is available.  And stumbled across this review on glassdoor. I highlighted the interesting line in there.

 

Just something I found intriguing.

 

https://www.glassdoor.com/Reviews/US-Citizenship-and-Immigration-Services-Reviews-E41353.htm 

 

[Crazy Cat 41,884]

Sounds like a disgruntled Field Office employee who has heard rumors which make him/her believe the grass is greener at a Service Center.....hearsay.

[Ben&Zian 4,398]

Well some stuff in there may be accurate, but as it is basically a government agency, that's kind of how it works. Not GS levels are like ranks, just because you earn the rank/GS level doesn't mean you can manage anything, you just were merited the grade because of your experience/time in position.  So probably a bit of an annoyed employee.

[Amadia 711]

OMG! You just got a glimpse of what it looks like to be employed by a government agency.....a very rare phenomena! 🤣

 

Realistically, this is employment in 95% of jobs globally. Employees tend to get disgruntled when things do not align with their mind goals. Also, here's a kicker, try Googling customer service centers on GlassDoor; now THAT's a party!

[implife 318]

Nothing new here. See groundbreaking works on British bureaucracy by Cyril Northcote Parkinson, from 1950-60s. https://en.wikipedia.org/wiki/C._Northcote_Parkinson

 

[Cyberfx1024 7,980]

23 hours ago, NewKid said:

Went online to see if I can find any reports regarding processing times processes etc just to see what is available.  And stumbled across this review on glassdoor. I highlighted the interesting line in there.

 

Just something I found intriguing.

 

https://www.glassdoor.com/Reviews/US-Citizenship-and-Immigration-Services-Reviews-E41353.htm 

 

So what in this do you find intriguing at all?

[NewKid 20]

2 hours ago, Cyberfx1024 said:

So what in this do you find intriguing at all?

Not sure if this was intended as a snide remark or genuine interest, so I will just treat it as the latter.

 

I find it intriguing that there seems to be ( based on the Author's  opinion) ( be it a small sample size) the premise that working in a Service center allows one the opportunity to work from home as they believe, knowing full well that this might be hearsay. The fact that working offsite, no matter the occupational type within USCIS seems that it might be a little precarious as one would be dealing with confidential information nonetheless. Which thus COULD lead to the idea that processes are abused or not followed. It is also intriguing that IF this is true, it would mean that USCIS does rotational shifts on at least some of their occupational bands, which in itself is insightful due to fact that it COULD mean that either there's surplus workers and thus need to ensure temporary contracts time minimums/maximums are met. OR that there might be too many people for the space allowed, or even that the fees that we pay, which we know finances USCIS, is not enough to keep full time employees in the office. 

 

I also find that  the general antagonism within the article towards the fact that they "try to push numbers"  is telling of a shift away from a customer centric model. This is further substantiated by the fact that Director  Cissna was recently quoted as  stating that : "“Who does the agency serve?”...“I think there been a misunderstanding of that over the years … People kind of naturally fall into the belief that the individuals that we serve are the people that we interact with every day "  and he followed up with "Referring to applicants and petitioners for immigration benefits, and the beneficiaries of such applications and petitions, as 'customers' promotes an institutional culture that emphasizes the ultimate satisfaction of applicants and petitioners, rather than the correct adjudication of such applications and petitions"

 

So , to answer your question, I find any information pertaining to the possible inner workings of USCIS ( even from disgruntled employees)be it of a procedural change or an attitude shift as intriguing.

[Cyberfx1024 7,980]

49 minutes ago, NewKid said:

Not sure if this was intended as a snide remark or genuine interest, so I will just treat it as the latter.

 

I find it intriguing that there seems to be ( based on the Author's  opinion) ( be it a small sample size) the premise that working in a Service center allows one the opportunity to work from home as they believe, knowing full well that this might be hearsay. The fact that working offsite, no matter the occupational type within USCIS seems that it might be a little precarious as one would be dealing with confidential information nonetheless. Which thus COULD lead to the idea that processes are abused or not followed. It is also intriguing that IF this is true, it would mean that USCIS does rotational shifts on at least some of their occupational bands, which in itself is insightful due to fact that it COULD mean that either there's surplus workers and thus need to ensure temporary contracts time minimums/maximums are met. OR that there might be too many people for the space allowed, or even that the fees that we pay, which we know finances USCIS, is not enough to keep full time employees in the office. 

 

I also find that  the general antagonism within the article towards the fact that they "try to push numbers"  is telling of a shift away from a customer centric model. This is further substantiated by the fact that Director  Cissna was recently quoted as  stating that : "“Who does the agency serve?”...“I think there been a misunderstanding of that over the years … People kind of naturally fall into the belief that the individuals that we serve are the people that we interact with every day "  and he followed up with "Referring to applicants and petitioners for immigration benefits, and the beneficiaries of such applications and petitions, as 'customers' promotes an institutional culture that emphasizes the ultimate satisfaction of applicants and petitioners, rather than the correct adjudication of such applications and petitions"

 

So , to answer your question, I find any information pertaining to the possible inner workings of USCIS ( even from disgruntled employees)be it of a procedural change or an attitude shift as intriguing.

The fact is a fair number of government agencies outside of the DOD and Intelligence agencies usually advocate a higher number of telework when it is allowed. This allows the individual to work from home and get paperwork done outside of the office, it also allows for slimmed down costs for the employee. But this metric is usually tracked by the supervisor and if the employee is lacking performance wise then telework will be taken away from that person. 

 

The USCIS is about pushing numbers because they have so many cases to complete it is about the numbers and not satisfactory experiences.

[xillini 71]

Well, there are quite interesting glassdoor reviews on USCIS, but multiple reviews commonly complains that upper management only cares about the numbers of cases that are approved based on each ISO's quota, which will be reflected on performance review by management. 

 

So based on that, it is likely that ISO would like to approve cases if there were no major issues once they review the evidences. 

 

Another impressive review I remember was one review says "I don't know how they got their jobs" and it was internship position. This is also along the line when my AOS attorney described many USCIS officers are not qualified to review what they are doing (In other words, they dont know what they are doing), and therefore when he wrote the lawyer's letter, he had to specifically cite each INA's article to give a clear understanding of my case (which I don't have any issue, no criminal record, had been lawful status with F1 for 4 years, just married to USC, not even a traffic ticket at all whatsoever except just twice parking ticket from my university).  Yeah I am sure some ISO are very well-educated and intelligent, but many of ISOs are... as we can imagine. (and maybe that is why USCIS requires burden of proof relies on immigrants, not government)