AoS case missing from USCIS website pending

[DFWJimbo 4]

I wanted to ask if anyone has run into this before, or perhaps it’s normal?  My wife and I went through the K1 process, she and her daughter came here, got married, and applied properly for an AoS (form I-485). This AoS was filed in early July 2017. We also applied and received her EAD and she’s been working since December. She also has a drivers license (which in Texas, lawful presence via USCIS must be obtained). The license was renewed recently for a few more months while her EAD renewal is pending (just renewed).

 

We checked periodically at the website for an update anticipating our interview or issuance date. It seems everything is on track except for the USCIS website which shows the AoS case not found and appears deleted. This has been like this for a couple of months, with the couple of months prior showing the current status of the AoS case as “user-defined/unknown error” on their website from February thru April.

 

Has anyone else run into this, or is this normal? We have not received anything from USCIS after the NOA2 and biometrics appointment which we kept and successfully went through last year.  We called about a month and a half ago to the customer service number and the rep couldn’t find the case # but looking up her A# said they found the case in the system and it was still pending a schedule/reschedule.  I am just concerned there isn’t much info available on it being that many others from the Philippines process and received about this time (12 months) as reported in this site.

 

[Greenbaum 12,259]

Something looks to be wrong and I would recommend scheduling an infopass meeting at your nearest USCIS office. Google infopass USCIS and death for a location and request an appointment.

[Hank_ 9,174]

3 hours ago, DFWJimbo said:

I wanted to ask if anyone has run into this before, or perhaps it’s normal?  My wife and I went through the K1 process, she and her daughter came here, got married, and applied properly for an AoS (form I-485). This AoS was filed in early July 2017. We also applied and received her EAD and she’s been working since December. She also has a drivers license (which in Texas, lawful presence via USCIS must be obtained). The license was renewed recently for a few more months while her EAD renewal is pending (just renewed).

 

We checked periodically at the website for an update anticipating our interview or issuance date. It seems everything is on track except for the USCIS website which shows the AoS case not found and appears deleted. This has been like this for a couple of months, with the couple of months prior showing the current status of the AoS case as “user-defined/unknown error” on their website from February thru April.

 

Has anyone else run into this, or is this normal? We have not received anything from USCIS after the NOA2 and biometrics appointment which we kept and successfully went through last year.  We called about a month and a half ago to the customer service number and the rep couldn’t find the case # but looking up her A# said they found the case in the system and it was still pending a schedule/reschedule.  I am just concerned there isn’t much info available on it being that many others from the Philippines process and received about this time (12 months) as reported in this site.

 

You got the NOA2, Approval Notice, from USCIS for AOS but have not been issued the green card ?     Or you got the NOA1 and Biometrics notice and then ... nothing?

 

For sure do as Greenbaum suggests... get an INFOPASS to your local USCIS office.

[DFWJimbo 4]

No NOA2 yet.  No RFE or anything like that either.  Nothing.  We also registered for email and text notices and got nothing there either. We got her EAD notices though (everything we filed with them had the G-1145(?) form for text and email notices included).  Just biometrics was the last thing received and nothing else so far. I wasn’t expecting anything for at least a year since I followed others here at VJ from the Philippines and using my local office and they issued or got scheduled for interview approx 1 yr later.

 

Our case lookup on USCIS said “user defined” and “validation” error on the case status check website and then it’s not there anymore.  We called when we first noticed it a couple of months ago, and a field office officer called us back and said it’s still in their system and waiting to be scheduled & no additional info yet at that point.  I’m wondering if their website is just glitchy...I googled and found some recent (July 2018 posts) about others in the same boat and points to a glitchy website at USCIS?

 

https://www.***removed***/forum/showthread.php/214700-Case-Error-on-egov-uscis-gov-casestatus/page2

[Greenbaum 12,259]

5 minutes ago, DFWJimbo said:

No NOA2 yet.  No RFE or anything like that either.  Nothing.  We also registered for email and text notices and got nothing there either. We got her EAD notices though (everything we filed with them had the G-1145(?) form for text and email notices included).  Just biometrics was the last thing received and nothing else so far. I wasn’t expecting anything for at least a year since I followed others here at VJ from the Philippines and using my local office and they issued or got scheduled for interview approx 1 yr later.

 

Our case lookup on USCIS said “user defined” and “validation” error on the case status check website and then it’s not there anymore.  We called when we first noticed it a couple of months ago, and a field office officer called us back and said it’s still in their system and waiting to be scheduled & no additional info yet at that point.  I’m wondering if their website is just glitchy...I googled and found some recent (July 2018 posts) about others in the same boat and points to a glitchy website at USCIS?

 

https://www.***removed***/forum/showthread.php/214700-Case-Error-on-egov-uscis-gov-casestatus/page2

Then it sounds like you have your answer. The website is glitchy and you should schedule an infopass appointment. https://my.uscis.gov/appointment

[DFWJimbo 4]

All is well.  The USCIS changed systems apparently, not all information goes over to the website that everyone has already (uscis.gov), the new site is at Department of Homeland Security (dhs.gov): myaccount.uscis.dhs.gov which you can create a login and add the cases there.  The website above (hover the link to see it's website link to their forum) had lots of complaints about people getting the same error we did (user_defined_error or validation error, etc)  The new site apparently displays status better (or data was migrated over to it and explains why it's not found at uscis.gov anymore).  The DHS website for USCIS shows we are waiting for interview to be scheduled.  We'll be patient

 

I think would be helpful to notify VJ to update links (to whom do we send that info to?).  Google still shows the first search hit as the old website (egov.uscis.gov), but a few search hits down the list shows the proper website (myaccount.uscis.dhs.gov).  The new DHS website also has more security questions and requires two-factor authentication as well.  I'm happy about the new website for 2FA for sure.

Edited August 6, 2018 by DFWJimbo