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lemongreentea

USCIS Status Tracker Cannot Provide Info

By lemongreentea in US Citizenship Case Filing and Progress Reports

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lemongreentea Explorer

lemongreentea   24

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I created this discussion for us whose online status became "USCIS Cannot Provide You with Information for Your Case, Please Contact USCIS at 1-800-......". Please share your thoughts and keep each other updated on any updates relating to your online status change. For myself, my case was actively being reviewed and 2 days ago the online status on USCIS web became that error/glitch message. But the status under my USCIS account is still the same: being actively reviewed.

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Starkilla09 Proficient

Starkilla09   366

Posted
Filed: Citizen (apr) Country: Cameroon
 Timeline
Posted

Ya it’s peobably a glitch in the system tracking. Called level 2 officer about it and he said everything looks fine in the system that I’m still on the line waiting for my turn to be interviewed. Wouldn’t worry about it if I were you. DHS website still has same review status as well.

Adjustment of Status From F-1 Visa.

8/14/2014: Mailed AOS package: I-130, I-485, I-765.

8/18/2014: Accepted in Chicago. Transferred to Nebraska Service Center.

8/21/2014: Received NOA 1. I-130, I-485, I-765 in mail.

8/25/2014: Received biometrics in mail. Scheduled for 9/8/2014

9/24/2014: EAD approved. 36 Days!

10/01/2014: EAD mailed.

10/03/2014: Received EAD card.

10/14/2014: I-485 moved to testing and interview.

1/28/2015: Interview scheduled for 3/4/2015.

1/31/2015: Received interview notice.

3/4/2015: Interview completed and APPROVED!

3/5/2015: Welcome notice mailed and I-130 Approved.

3/10/2015: Welcome notice and I-130 approval notice received.

3/12/2015: Green card mailed.

3/14/2015: Green card delivered.

Removal of Conditions: 

12/14/2016: Mailed I-751.

12/19/2016: NOA issued.

01/26/2017: Biometrics.

05/03/2018: I-751 transfered to NBC.

02/27/2019: Joint I-751/N-400 Interview.

05/14/2019: I-751 APPROVED.

Naturalization:

12/02/2017: Mailed N 400 to Phoenix, AZ Lockbox. (I-751 still pending)

12/05/2017: Package delivered in Phoenix, AZ. Transferred to Harrisonburg Processing Center.

12/07/2017: Notice of action issued. (IOE)

12/26/2017: Biometrics.

01/23/2019: Interview Scheduled for 2/27/2019.

02/27/2019: Joint I-751/N-400 interview. N-400 recommended for approval.

05/16/2019: N-400 APPROVED! Placed in line for oath ceremony.

05/17/2019: Oath ceremony notice mailed.

06/12/2019: Swearing in Ceremony! Finally a U.S. citizen!

 

 

 

 

 

 

 

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rshree Enthusiast

rshree   16

Posted
Filed: Citizen (apr) Timeline
Posted

my USCIS case status shows same info  "USCIS Cannot Provide You with Information for Your Case, Please Contact USCIS at 1-800-.."

since last couple of days. 

USCIS - 50days

I-129F Application mailed: 10-July-2013; NOA1 (hard copy): 22-July-2013; NOA2: 29-Aug-2013 (text/email)

NVC: 52 days

NVC received: 15-Oct-2013; Got case #: 16-Oct-2013(phone); In Transit: 17-Oct-2013(CEAC website)

Consulate ~ Medical - POE: 139(+) days

Consulate received: 21-Oct-2013; Packet3 forms sent to Consulate: 29-Oct-2013; Packet4 received: 04-Nov-2013

Medicals completed on 28-Jan-2014; Interview on 10-March-2014; Visa in hand: 24-Apr-2014

GC: 114 days

POE:17-May-2014; Marriage: 19-May-2014 (Got marriage certificate on the same day at Sacramento, CA); I-693 on 20-May-2014

AOS/EAD/AP sent: 22-May-2014; Reached USCIS: 26-May-2014; NOA1: 02-June-2014

Received Biometrics notice: 07-June-2014 for Biometrics on 23-June-2014, 12:00 noon; Early Walk-in Biometrics successfully completed: 12-June-2014

USCIS website AoS status changed to "testing & Interview" : 30-June-2014; EAD/AP Status "Card in production": 04-Aug-2014; USCIS website updated with interview date as 8-Sep-2014 on: 6-Aug-2014.

Received EAD/AP Combo card in mail: 11-Aug-2014

AoS Interview: 8-Sep-2014; Result: APPROVED; USCIS status changed to "card in production"; Received GC by mail: 16-Sep-2014

RoC:

Applied I-751: 14-June-16; NoA: 17-June-16; Letter received on: 22-June-16

Biometrics notice received on 30-Jun-16 ; Biometrics: 12-July-16;

Received RFE dated 04-Aug-17 on 09-Aug-2017; asked house lease or deed, utility bills if applicable, birth cert of children born to this marriage;

Responded on 15-Aug-2017; USCIS received response on 16:Aug-17; Approved: 13-Sep-17; Case Status to "New Card is mailed": 18-Sep-17; Card received in mail: 21-Sep-2017

N-400

Applied online: 12-Nov-2017; Biometrics: 06-Dec-2017; Received interview letter on 09-Oct-18; Interview at SFO: 06-Nov-2018; Approved; Oath Scheduled on 05-Dec-2018; postponed to 16-Jan2019 because of Former President Sr. Bush's funeral; Oath completed on 16-Jan-2019; Applied for US Passport (expedited) on 18-Jan-2019; received Passport : 29-Jan-2019; received NC:01-Feb-2019

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nintendoswitch Explorer

nintendoswitch   39

Posted
Filed: Citizen (apr) Timeline
Posted

My case has never been updated. I received my first NOA with my track number and after 8 weeks it still shows the same "USCIS Cannot Provide You with Information for Your Case, Please Contact USCIS at 1-800-.." message.

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ImmiGeek Explorer

ImmiGeek   59

Posted
Filed: Citizen (apr) Country: India
 Timeline
Posted

There are TWO ways to track your case online with USCIS. 1) USCIS case status online: https://egov.uscis.gov/casestatus/landing.do

2) Go to myaccount page of USCIS account: https://myaccount.uscis.dhs.gov/

I find Option 2) is more detailed than option 1) above. Try both and see if you can find something that you are looking for.

My USC Journey notes: https://tinyurl.com/myUSCNotes 

Citizenship: Completed SFO/CA(Details: Click the hidden content below)

Spoiler

Nov 31, 2020 (Day 00): Submitted N400 Application, filed online.

Dec 07, 2020 (Day 08): NOA Receipt received in the mail.

Feb 19, 2021 (Day 82): Biometrics reuse notice received online.

Dec 22, 2021 (Day 387) : Interview is  scheduled for 01/25/2022.

Jan 25, 2021 (Day 420) : Interview and Oath is completed.

Passport: Completed (Details: Click the hidden content below)

Spoiler

Jan 26, 2022 (Day 00): Submitted Application at USPS - Regular speed.

Feb 01, 2022 (Day 06): DOS received (status: in process) Locator 69: New Hampshire: Old Gen Passport to come.

Feb 23, 2022 (Day 28) :  Approved on DOS site.

Feb 28, 2022 (Day 33) :  Received the passport - Old Gen.

Mar 01, 2022 (Day 34) :  Received the passport card.

Mar 04, 2022 (Day 37) :  Received the original Naturalization Certificate safely.

SS Updates: In Progress (Details: Click the hidden content below)

Spoiler

Feb 29, 2022 (Day 00) :  Received the passport card, used it for SS updates request on the same day.

 

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TBoneTX Grand Master

TBoneTX   45,293

Posted
Filed: Citizen (apr) Country: Ecuador
 Timeline
Posted

Thread is moved from the US Citizenship main forum to the Case Progress subforum.

06-04-2007 = TSC stamps postal return-receipt for I-129f.

06-11-2007 = NOA1 date (unknown to me).

07-20-2007 = Phoned Immigration Officer; got WAC#; where's NOA1?

09-25-2007 = Touch (first-ever).

09-28-2007 = NOA1, 23 days after their 45-day promise to send it (grrrr).

10-20 & 11-14-2007 = Phoned ImmOffs; "still pending."

12-11-2007 = 180 days; file is "between workstations, may be early Jan."; touches 12/11 & 12/12.

12-18-2007 = Call; file is with Division 9 ofcr. (bckgrnd check); e-prompt to shake it; touch.

12-19-2007 = NOA2 by e-mail & web, dated 12-18-07 (187 days; 201 per VJ); in mail 12/24/07.

01-09-2008 = File from USCIS to NVC, 1-4-08; NVC creates file, 1/15/08; to consulate 1/16/08.

01-23-2008 = Consulate gets file; outdated Packet 4 mailed to fiancee 1/27/08; rec'd 3/3/08.

04-29-2008 = Fiancee's 4-min. consular interview, 8:30 a.m.; much evidence brought but not allowed to be presented (consul: "More proof! Second interview! Bring your fiance!").

05-05-2008 = Infuriating $12 call to non-English-speaking consulate appointment-setter.

05-06-2008 = Better $12 call to English-speaker; "joint" interview date 6/30/08 (my selection).

06-30-2008 = Stokes Interrogations w/Ecuadorian (not USC); "wait 2 weeks; we'll mail her."

07-2008 = Daily calls to DOS: "currently processing"; 8/05 = Phoned consulate, got Section Chief; wrote him.

08-07-08 = E-mail from consulate, promising to issue visa "as soon as we get her passport" (on 8/12, per DHL).

08-27-08 = Phoned consulate (they "couldn't find" our file); visa DHL'd 8/28; in hand 9/1; through POE on 10/9 with NO hassles(!).

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