CEAC Website Down for maintenance?

[Carwenoblueboots 12]

17 minutes ago, casiperuano said:

So I called again today.  Hoping maybe since it's dragged out for so long, maybe they'd give us a workaround.  Got a flat no to every question asked.  No timeframe, no i cant mail in payment, no there's no other way to handle payment.  

 

Anyway, I've made a call to my representative and both of my US Senators.  Representative's office advised I can reach out to an Immigration Caseworker and they gave me that information.  Not sure if they can be of any help but I'll keep others apprised of any progress.  Sent email today, will let anyone know if I get a response.

Thanks for contacting your state etc. Please do keep us updated if you hear anything.

What did you say to your representatives and senators? I'm debating calling mine also.

[casiperuano 11]

34 minutes ago, Carwenoblueboots said:

Thanks for contacting your state etc. Please do keep us updated if you hear anything.

What did you say to your representatives and senators? I'm debating calling mine also.

I stated that I had an issue that I wanted to bring something to the senator/representatives attention.  they might ask for your address, to make sure you're one of their constituents.  I let them know that the issue was the department of state website, called it the CEAC by name, described how I had attempted to call the NVC on two different occasions to ask if there was any other options.  I emphasized that we were trying to follow the legal path to immigration for our family and that we have been at a stand-still since July 19th with no idea when we might be able to proceed.  I made sure I was very friendly, that I wanted to thank the representative/senator for their efforts in Washington and then asked if there might be anyone else that they suggest we reach out to as well

[Carwenoblueboots 12]

Just now, casiperuano said:

I stated that I had an issue that I wanted to bring something to the senator/representatives attention.  they might ask for your address, to make sure you're one of their constituents.  I let them know that the issue was the department of state website, called it the CEAC by name, described how I had attempted to call the NVC on two different occasions to ask if there was any other options.  I emphasized that we were trying to follow the legal path to immigration for our family and that we have been at a stand-still since July 19th with no idea when we might be able to proceed.  I made sure I was very friendly, that I wanted to thank the representative/senator for their efforts in Washington and then asked if there might be anyone else that they suggest we reach out to as well

Thank you so much. I'll definitely contact my state senetors (we'll my husbands senetors) and representatives.

Thanks for the info!

[Lu Dai 2]

I received an e-mail the day the site went down. When I called the Visa Center they told me the site was down with no ETA and there’s nothing that I can do but wait. When I ask what was the email about they said the passport picture scanned was not valid. Instead of uploading it vertical it has to be horizontal. This has to be a joke right? It’s a file, al they need to do is open the picture and change the orientation of it. Has this happened to anyone here? It’s been a week and a half and that is the only thing I need to do to wait for an interview. 

[Carwenoblueboots 12]

1 minute ago, Lu Dai said:

I received an e-mail the day the site went down. When I called the Visa Center they told me the site was down with no ETA and there’s nothing that I can do but wait. When I ask what was the email about they said the passport picture scanned was not valid. Instead of uploading it vertical it has to be horizontal. This has to be a joke right? It’s a file, al they need to do is open the picture and change the orientation of it. Has this happened to anyone here? It’s been a week and a half and that is the only thing I need to do to wait for an interview. 

I read this same issue on another forum on this site. It's crazy but has happened to many others unfortunately! 😕

[Lu Dai 2]

3 minutes ago, Carwenoblueboots said:

I read this same issue on another forum on this site. It's crazy but has happened to many others unfortunately! 😕

Oh wow.. thanks for the info. I never heard of anyone, specially  a government employee, not being able to rotate the orientation of a picture. I’ll take that excuse to delay things over having problems with my documents.

Edited July 31, 2018 by Lu Dai

[Maan17 100]

5 minutes ago, Lu Dai said:

I received an e-mail the day the site went down. When I called the Visa Center they told me the site was down with no ETA and there’s nothing that I can do but wait. When I ask what was the email about they said the passport picture scanned was not valid. Instead of uploading it vertical it has to be horizontal. This has to be a joke right? It’s a file, al they need to do is open the picture and change the orientation of it. Has this happened to anyone here? It’s been a week and a half and that is the only thing I need to do to wait for an interview. 

Yes same thing happen to us. One of our document was rejected because it was not displaying horizontally they said, although I made sure everything is in horizontal orientation. But luckily my husband resubmitted it just a day before the website went down. Now our case is in line for an interview. 

[Lu Dai 2]

15 minutes ago, Maan17 said:

Yes same thing happen to us. One of our document was rejected because it was not displaying horizontally they said, although I made sure everything is in horizontal orientation. But luckily my husband resubmitted it just a day before the website went down. Now our case is in line for an interview. 

Good for you! I received the email just before the site went down I think.

[MZe 9]

50 minutes ago, Lu Dai said:

I received an e-mail the day the site went down. When I called the Visa Center they told me the site was down with no ETA and there’s nothing that I can do but wait. When I ask what was the email about they said the passport picture scanned was not valid. Instead of uploading it vertical it has to be horizontal. This has to be a joke right? It’s a file, al they need to do is open the picture and change the orientation of it. Has this happened to anyone here? It’s been a week and a half and that is the only thing I need to do to wait for an interview. 

It happened to me too. Also be careful not to cut of even an edge. Their reasons for delay are strange. 

[Rosepetal3333 40]

1 hour ago, Maan17 said:

Yes same thing happen to us. One of our document was rejected because it was not displaying horizontally they said, although I made sure everything is in horizontal orientation. But luckily my husband resubmitted it just a day before the website went down. Now our case is in line for an interview. 

Do all the documents have to be scanned horizontally?

[Maan17 100]

47 minutes ago, Rosepetal3333 said:

Do all the documents have to be scanned horizontally?

Yes make sure to submit everything in horizontal orientation or else nvc would reject it. 

[Maan17 100]

1 hour ago, Lu Dai said:

Good for you! I received the email just before the site went down I think.

Oh😕 I hope the website is up soon 

[Rosepetal3333 40]

8 minutes ago, Maan17 said:

Yes make sure to submit everything in horizontal orientation or else nvc would reject it. 

What if the document is written in vertical paper format like the police report. 

[Maan17 100]

1 minute ago, Rosepetal3333 said:

What if the document is written in vertical paper format like the police report. 

The document should read horizontally. If it written vertically then you scan and submit it vertically.  

[Rosepetal3333 40]

3 minutes ago, Maan17 said:

The document should read horizontally. If it written vertically then you scan and submit it vertically.  

Makes sense, thank you.