CEAC Website Down for maintenance?

[peachouille 200]

Hi everyone, 

 

I might have some insight into this. I just had my interview at the Brussels embassy today (pivot case, so everything uploaded on CEAC) and the officer apologised that it would take a bit long because I was their test subject since there's a brand new system that they've never used before.

 

So I think they're revamping the system.

[IndigoSkies 168]

45 minutes ago, peachouille said:

Hi everyone, 

 

I might have some insight into this. I just had my interview at the Brussels embassy today (pivot case, so everything uploaded on CEAC) and the officer apologised that it would take a bit long because I was their test subject since there's a brand new system that they've never used before.

 

So I think they're revamping the system.

That's good information. Hopefully the new system is more transparent and  the process is more responsive. 

[IndigoSkies 168]

Just reporting back for other people. The message changed on teh site now. It used to be just:

Quote

The Consular Electronic Application Center (CEAC) Immigrant Visa web portal is currently unavailable due to maintenance.

And it changed to this:

 

Quote

The Consular Electronic Application Center (CEAC) Immigrant Visa web portal is currently unavailable due to maintenance.

During this time, IV applicants will be unable to access/login to the CEAC Immigrant Visa Agent (DS-261), Online Immigrant Visa Application (DS-260), or the Immigrant Visa Fee Payment portal.

We are working to restore access as soon as possible.

Over the last few hours. 

[Aimen 5]

33 minutes ago, IndigoSkies said:

Just reporting back for other people. The message changed on teh site now. It used to be just:

And it changed to this:

 

Over the last few hours. 

So with this status its cnfrmd they are not gonna repair this anytime soon...

Or thr was no need to update tht status now

[Rosepetal3333 40]

This new message on the website means they are not going to fix this anytime soon or else why would they update their message right before Friday. 😔

[Carwenoblueboots 12]

Just called the NVC to get some clarification. They said that they're still hoping to get it up by the end of the week. The lady said that usually it doesnt take this long (Week+) and because it has they want to get it up ASAP.

Unfortunately still no proper time frame though.

5 hours ago, peachouille said:

Hi everyone, 

 

I might have some insight into this. I just had my interview at the Brussels embassy today (pivot case, so everything uploaded on CEAC) and the officer apologised that it would take a bit long because I was their test subject since there's a brand new system that they've never used before.

 

So I think they're revamping the system.

48 minutes ago, Aimen said:

So with this status its cnfrmd they are not gonna repair this anytime soon...

Or thr was no need to update tht status now

 

[arellah 125]

Just now, Carwenoblueboots said:

Just called the NVC to get some clarification. They said that they're still hoping to get it up by the end of the week. The lady said that usually it doesnt take this long (Week+) and because it has they want to get it up ASAP.

Unfortunately still no proper time frame though.

 

Thanks for the update on your call to them. Really appreciate everyone updating each other.

[Carwenoblueboots 12]

Just now, arellah said:

Thanks for the update on your call to them. Really appreciate everyone updating each other.

No problem! Just want to help out as much as I can while Im out in the US on holiday. Just frustrated that we're all having to go through this.

Did also get my call answered very quickly by the NVC today, 2 min hold time!

[Aimen 5]

10 minutes ago, Rosepetal3333 said:

This new message on the website means they are not going to fix this anytime soon or else why would they update their message right before Friday. 😔

Exactly my point😣

[melendeznair209 3]

So I have a concern, I’m just bummed out thinking that I let a precious time go to waste. After choosing an agent on July 15  I logged off and didn’t check back until a week after seeing how the welcome letter says to wait up to 3 weeks before continuing to next step. On the 24th I checked the case status on CEAC, and to my surprise it said to continue to next step which is paying affidavit of support fee.. I don’t know why but i was expecting an email from them telling me that I can go on to next step.. so now I’m wondering if i could have payed the fees right away after choosing an agent bypassing the 2-3 week wait and at least by the time the site was back and running I would be closer to finishing this whole process.. can someone please share some insight? Just want to get this out of my head..You guys have all been helpful, I’ve read all the comments and Im glad I’m not the only one experiencing this!

[Carwenoblueboots 12]

2 minutes ago, melendeznair209 said:

So I have a concern, I’m just bummed out thinking that I let a precious time go to waste. After choosing an agent on July 15  I logged off and didn’t check back until a week after seeing how the welcome letter says to wait up to 3 weeks before continuing to next step. On the 24th I checked the case status on CEAC, and to my surprise it said to continue to next step which is paying affidavit of support fee.. I don’t know why but i was expecting an email from them telling me that I can go on to next step.. so now I’m wondering if i could have payed the fees right away after choosing an agent bypassing the 2-3 week wait and at least by the time the site was back and running I would be closer to finishing this whole process.. can someone please share some insight? Just want to get this out of my head..You guys have all been helpful, I’ve read all the comments and Im glad I’m not the only one experiencing this!

I wouldnt worry to much about lost time. The site went down quite soon after that so you've not missed the opportunity to pay beforehand. Unfortunately I cant help with the agent waiting time as I wasnt required to choose one.

I wouldnt stress yourself out about it though  

[Rosepetal3333 40]

4 minutes ago, melendeznair209 said:

So I have a concern, I’m just bummed out thinking that I let a precious time go to waste. After choosing an agent on July 15  I logged off and didn’t check back until a week after seeing how the welcome letter says to wait up to 3 weeks before continuing to next step. On the 24th I checked the case status on CEAC, and to my surprise it said to continue to next step which is paying affidavit of support fee.. I don’t know why but i was expecting an email from them telling me that I can go on to next step.. so now I’m wondering if i could have payed the fees right away after choosing an agent bypassing the 2-3 week wait and at least by the time the site was back and running I would be closer to finishing this whole process.. can someone please share some insight? Just want to get this out of my head..You guys have all been helpful, I’ve read all the comments and Im glad I’m not the only one experiencing this!

I got an email from NVC with case number and  invoice number on july 17. I didnt get any prompt to choose agent. I just payed the AOA and IV fees.

[Carwenoblueboots 12]

Hi All,

Decided to tweet as many related departments to get a better answer, or at least an updated answer since the change.

Will keep you all updated if any changes arise!

Really hoping they answer soon!

[Patricia Keci 3]

45 minutes ago, Carwenoblueboots said:

Hi All,

Decided to tweet as many related departments to get a better answer, or at least an updated answer since the change.

Will keep you all updated if any changes arise!

Really hoping they answer soon!

Thank you.  Please keep us posted.

 

[hopelifebetter201 72]

16 hours ago, Xhoi said:

as i know in my country  is not available electronic process it is mean that my case isn't pivot ....let assume that me case is not in pivot  system  what shoud I do ?   to pay aos fee and to wait to ''paid '' in page ?

  

You are not pivot but still have to pay fees, fill out ds-261/ds-260 forms online. First you fill out ds-261 form then pay fees online and wait until “paid” then complete ds-260 form then send your Aos/IV package to NVC by mail.