NVC DELETED MY FILE

[KaouNee 10]

Have anyone ever gone through the experience of NVC deleting or losing their file? I called NVC to see if I had a case number and invoice number, and I did, so the representative provided the numbers and I wrote them down quickly because I was at work. Later that night I was speaking to my husband about our case and he wanted to know the numbers I didnt have them with me, so I called NVC back it was on a Friday around 10pm the first rep was a guy and he told me he cant find my number, so Im like what, that doesnt make since I spoke with someone earlier, he clearly wanted to get me off the phone, we hung up and I called back right away and spoke with a woman, she did some investigating and told me to call back in a hour the managers was in a meeting and at this point Im becoming angry I dont want to go through the weekend not knowing whats going on. I hangup with her and call back and get a rep named Brian, i explained everything and ask if they record calls maybe he can go back if I can provide the time I called earlier that morning he than put me on hold for maybe 15minutes he went and got a supervisor, they proceeded to ask different questions and I explained something is not right. So they had to get someone else involved, Im about to cry at this point because I have been waiting so long to get to this point. Brian came back to the phone and said they found my information, look like someone deleted your file by mistake I was shocked he provided my numbers again and wished me a goodnight. Thank god I called back because if I didn't call that night and decided to wait for the confirmation email I would have never recieved it. Moral of the story stay on top of NVC. If you have any stories of your experience with the visa process please share.

[Unlockable 7,314]

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