Removing "DHS Authorization" on SS card with I-797 extension letter

[JMDI 26]

18 hours ago, Ron&Nisha said:

My experience: Went to local SSN office with expired GC and Extension letter. The lady serving me first pointed out my green card was expired and could do nothing, i explained the purpose of the I-797 letter and she just looked at me and said homeland does not recognize any paperwork from uscis, they can only accept green cards. 

And now after reading this I wish i had the "printout of the official Program Operations Manual System (POMS) document, " it would have been a lot more helpful. But again this lady was ready to shut down any further talk once she saw the green card was expired. 

 

PS congrats on successful update to your SSN card!

Sorry to hear about your experience, Ron&Nisha.

 

As expected, this lady at the SSA office was obviously ignorant. A GC is also issued by the USCIS, so it's a ridiculous argument to make that the DHS does not recognize paperwork from USCIS!

 

My suggestion to you would be to go there again with the POMS printout (highlight the relevant parts) and ask to speak to a supervisor if the window agent has a similar attitude. They are supposed to follow their own rules! Don't back down till you get a supervisor.