what's wrong with NVC?

[Hoi 27]

Recently found out my fiance's case was sent to wrong embassy. I don't know what is going with NVC, but when I looked at the notice, they even spelled my name wrong...any of you got the similar problem? It's very frustrating.

[Sarac9 1,122]

Yea, they assigned my fiance the wrong embassy... since june 1st. Since it's still at NVC we are trying to have them change it. Otherwise we have to do it through the embassy..it could take a week or 7 weeks... 

Is your case already transferred to the embassy? 

[fip & jim 452]

Heavy workload, I should think. It has an accumulative effect, puts workers under pressure and more mistakes get made. 

Can they rectify it?

[Hoi 27]

already transferred to the wrong embassy. the past two days i was calling the embassy like crazy. they escalated the case last night and now the status is on hold. no idea how long it will take.

[Naes 12,205]

3 minutes ago, Hoi said:

already transferred to the wrong embassy. the past two days i was calling the embassy like crazy. they escalated the case last night and now the status is on hold. no idea how long it will take.

Did they send it to the embassy where beneficiary’s last address is? 

[Hoi 27]

1 minute ago, Naes said:

Did they send it to the embassy where beneficiary’s last address is? 

nope, my fiance has never lived in Guangzhou. She lives in Macau and the closet consulate is in Hong Kong.

12 minutes ago, Sarac9 said:

Yea, they assigned my fiance the wrong embassy... since june 1st. Since it's still at NVC we are trying to have them change it. Otherwise we have to do it through the embassy..it could take a week or 7 weeks... 

Is your case already transferred to the embassy? 

really???? it takes a week to 7 weeks?!

[Naes 12,205]

Just now, Hoi said:

nope, my fiance has never lived in Guangzhou. She lives in Macau and the closet consulate is in Hong Kong.

Ok now this is a real mess up. I asked because it happens when someone lives in another place and put different country, so we are used to that mishap. But this is a whole new level....

 

I really hope they will solve this fast as it is fully their fault and also extremely ridiculous! 

[fip & jim 452]

USCIS have a procedure for complaints, details here:

https://www.dhs.gov/case-assistance

 

Because it was NVC that made the mistake I think it would be better to take it up with them rather than the embassy. You need all the mistakes rectified, not only the fact that they sent it to the wrong embassy.

 

Sorry you're experiencing this, it must be so stressful. 

[Hoi 27]

When i called NVC, the representative the representative was telling me either send an inquiry to NVC and they will contact the embassy to do a transfer, or I will have to wait until the embassy received the case and request for transfer. The very next day, I checked the case status and it showed "ready". Immediately sent an email to the embassy in Hong Kong to request a case transfer. I just hope the case won't go to limbo.