DS 260 - Combination Error - I can't access form

[Moonshayde 0]

Hi there,

 

I am getting the most frustrating error when trying to access the DS 260 form for completion.

 

My case was expedited to the London US embassy so I never received an NVC welcome letter with an invoice ID which I have heard about, instead a letter explaining the expedite request approval. When searching the Embassy site for answers, we found that I should use my birthdate in the format YYYYMMDD instead of the invoice ID.

 

Unfortunately when I enter my case number and use the birthday format I get the following error:

 

"The selected Case Number and Date of Birth combination does not match our records. Please try again or contact the U.S. Embassy or Consulate where your case is being processed"

 

Following multiple attempts (even trying date format the other way around) and making sure my case number was correct (copy and pasted from email) I used the contact form on the London US Embassy website. I tried to keep the message very clear and to the point but after a week I finally received a reply just listing the link I need to use (they sent me the link to DS 160 which was incorrect) not having read or perhaps misunderstanding my question. I replied back just stating the error I am getting but it has been another week and I am running out of ideas!

 

Any help would be greatly appreciated if anyone knows if I have caused this error somehow or how I can proceed.

 

Thanks

[SusieQQQ 11,587]

Are you sure you have the date convention right?  US is usually MMDDYYYY

Edited May 30, 2018 by SusieQQQ

[Moonshayde 0]

Hi Susie,

 

That was my first thought too. I double checked on the website, it definitely says YYYYMMDD. Just incase I tried a few combinations, as well as trying spaces and hyphens as well as switching around the month and day. Maybe I missed something though...worth another shot

[Moonshayde 0]

Hi Susie,

 

That was my first thought too. I double checked on the website, it definitely says YYYYMMDD. Just incase I tried a few combinations, as well as trying spaces and hyphens as well as switching around the month and day. Maybe I missed something though...worth another shot