Error when trying to contact the US Embassy London via their website

[seatolba 20]

I've tried multiple times to send a question through their website but every time it comes up saying "Access Denied. You don't have permission to access "http://uk.usembassy.gov/iv-contact/" on this server." 

Has anyone had this issue? or know a way around it?

I've called them to ask my question when I was in England last week, but they said they don't answer questions over the phones as they aren't equiped to answer any sort of visa questions and to contact them through their website.
I've submitted my question on both my phone and my laptop.

[Crazy Cat 42,062]

Just now, seatolba said:

I've tried multiple times to send a question through their website but every time it comes up saying "Access Denied. You don't have permission to access "http://uk.usembassy.gov/iv-contact/" on this server." 

Has anyone had this issue? or know a way around it?

I've called them to ask my question when I was in England last week, but they said they don't answer questions over the phones as they aren't equiped to answer any sort of visa questions and to contact them through their website.
I've submitted my question on both my phone and my laptop.

Have you tried using a VPN?  Perhaps your current IP address is outside the authorized region....  Have your fiance attempt to ask the question on their web site from within the UK.....

[POA 178]

It's so weird too that they are using http which is not secured. 

I tried accessing this https://uk.usembassy.gov/iv-contact/

 

Check if this works.

[seatolba 20]

7 minutes ago, POA said:

It's so weird too that they are using http which is not secured. 

I tried accessing this https://uk.usembassy.gov/iv-contact/

 

Check if this works.

I gave this a shot and I got the same error message ): I'm going to call my fiance to see if it works from his side. It may be because I'm in the US at the moment? Which would be kind of silly in my opinion if the sponsor couldn't contact the embassy. lol but that may be the case. 

[POA 178]

1 minute ago, seatolba said:

I gave this a shot and I got the same error message ): I'm going to call my fiance to see if it works from his side. It may be because I'm in the US at the moment? Which would be kind of silly in my opinion if the sponsor couldn't contact the embassy. lol but that may be the case. 

I would say, try using a different browser, reset your browser and clear your browser history. I am in the US and I was able to visit the site. When you get access denied, check if you have an option to diagnose the issue when you get the error, that usually helps. 

[POA 178]

Just now, POA said:

I would say, try using a different browser, reset your browser and clear your browser history. I am in the US and I was able to visit the site. When you get access denied, check if you have an option to diagnose the issue when you get the error, that usually helps. 

 

Also, are you using a work computer or your personal computer? Some companies restrict their users from visiting non-work related sites.

[Wuozopo 4,293]

4 hours ago, seatolba said:

I gave this a shot and I got the same error message ): I'm going to call my fiance to see if it works from his side. It may be because I'm in the US at the moment? Which would be kind of silly in my opinion if the sponsor couldn't contact the embassy. lol but that may be the case. 

I just tried it from the US on Safari (iPad). It worked.