Facebook apologizes for shutting down page AFTER the rally

[yuna628 9,712]

52 minutes ago, TBoneTX said:

[T-B. hastily polishes C.V.]

 

Hate to tell ya.... they don't pay 'em very well (that's generally the standard rate). And some of the things they go through are horrific. https://www.theguardian.com/news/2017/may/25/facebook-moderator-underpaid-overburdened-extreme-content

 

Though I do have to laugh that some online mod jobs these days want the kids to have a degree. That being said it's well known facebook is pretty bad at moderation. This thread is complaining about their enforcement, but I've rarely seen facebook step up and enforce anything. If the guy was banned before he likely did something, and if he somehow found a way behind that by posting in a group account...

[Unidentified 2,930]

2 minutes ago, yuna628 said:

Hate to tell ya.... they don't pay 'em very well (that's generally the standard rate). And some of the things they go through are horrific. https://www.theguardian.com/news/2017/may/25/facebook-moderator-underpaid-overburdened-extreme-content

 

Though I do have to laugh that some online mod jobs these days want the kids to have a degree. That being said it's well known facebook is pretty bad at moderation. This thread is complaining about their enforcement, but I've rarely seen facebook step up and enforce anything. If the guy was banned before he likely did something, and if he somehow found a way behind that by posting in a group account...

Considering all the bad stuff that is allowed on Facebook, that has been deemed okay by moderators, this guy must have done something pretty horrible. I have seen death threats, antisemitism etc being completely fine for Facebook moderators. 

[yuna628 9,712]

3 minutes ago, Unidentified said:

Considering all the bad stuff that is allowed on Facebook, that has been deemed okay by moderators, this guy must have done something pretty horrible. I have seen death threats, antisemitism etc being completely fine for Facebook moderators. 

Yep. Some stuff can be wrongly flagged by their algorithm or whatever.

[Cyberfx1024 7,980]

18 minutes ago, Unidentified said:

Considering all the bad stuff that is allowed on Facebook, that has been deemed okay by moderators, this guy must have done something pretty horrible. I have seen death threats, antisemitism etc being completely fine for Facebook moderators. 

 

22 minutes ago, yuna628 said:

Hate to tell ya.... they don't pay 'em very well (that's generally the standard rate). And some of the things they go through are horrific. https://www.theguardian.com/news/2017/may/25/facebook-moderator-underpaid-overburdened-extreme-content

 

Though I do have to laugh that some online mod jobs these days want the kids to have a degree. That being said it's well known facebook is pretty bad at moderation. This thread is complaining about their enforcement, but I've rarely seen facebook step up and enforce anything. If the guy was banned before he likely did something, and if he somehow found a way behind that by posting in a group account...

It could be that a Mod just flagged it for being against Illegals and some people consider that as being "racist".

[Unidentified 2,930]

3 minutes ago, cyberfx1024 said:

 

It could be that a Mod just flagged it for being against Illegals and some people consider that as being "racist".

My impression of Facebook is that they only go through stuff that other people have reported. And as I said, they let a lot of actual racist stuff fly so I have a hard time seeing that scenario. I am also interested in why he got a 30 day ban from Facebook. 

Edited April 30, 2018 by Unidentified

[Cyberfx1024 7,980]

1 minute ago, Unidentified said:

My impression of Facebook is that they only go through stuff that other people have reported. And as I said, they let a lot of actual racist stuff fly so I have a hard time seeing that scenario. I am also interested in why he got a 30 day ban from Facebook. 

That's what I am saying is that someone reported it because they didn't like what they saw so it was reported as being hateful or racist.

[Unidentified 2,930]

1 minute ago, cyberfx1024 said:

That's what I am saying is that someone reported it because they didn't like what they saw so it was reported as being hateful or racist.

"That's what I am saying" applies we're saying the same thing. I am not. I am saying: Facebook doesn't care if anyone reports anything for being hateful or racist. They don't care. Been there done that. I have reported some real actual racist dangerous stuff and they did not care the slightest bit. I think this has to do with whatever he was banned for. 

[bcking 3,157]

6 minutes ago, Unidentified said:

My impression of Facebook is that they only go through stuff that other people have reported. And as I said, they let a lot of actual racist stuff fly so I have a hard time seeing that scenario. I am also interested in why he got a 30 day ban from Facebook. 

That is probably reasonable. 

 

Think about how many posts are in these forums to be reviewed. I'm sure mods don't read every single one of them. This place is peanuts compared to Facebook. Billions of posts. I wonder how many moderators Facebook employs?

 

4 minutes ago, cyberfx1024 said:

That's what I am saying is that someone reported it because they didn't like what they saw so it was reported as being hateful or racist.

I think the other issue with mods, just like with any other occupation is the human component. Mods have opinions, just like we all do. Part of their job is to separate their opinion from the actual terms and conditions but I'm sure in some scenarios that can be hard. They "speak" for the entire organization in deciding to dispense justice (or not).

 

So a single mod may consider something hateful or racist based on their own opinions and viewpoints, and act on that. After a more extensive evaluation, the company on second look may decide that it doesn't qualify under their terms and conditions.

At that point you could also question whether the mod is doing their job appropriately. If it's the first time they have judged something incorrectly, it's probably find. If that becomes a trend, they may need to consider a different job.

[yuna628 9,712]

10 minutes ago, cyberfx1024 said:

 

It could be that a Mod just flagged it for being against Illegals and some people consider that as being "racist".

That's a large assumption there. Generally it's my understanding facebook works a little different than a forum. You can actually get a person easily locked out of their account on facebook by having someone, anyone on their friends list or can view their page, and 'report it' for let's say self-harm. This triggers an algorithm that doesn't always provoke a human being looking at it. I've seen it done time and time again to know no human eyes reviewed the flagged content enough to determine the truth of the matter. The same is with some pretty horrific posts on facebook... that you can report until the cows come home.. and nothing happens.

 

It could be in this case that the person in question made a prior post that was bad enough to get a 30 day ban/lockout. He then tried to get around it by posting on a group account page and this triggered a lockout.

OR it could be that someone wrongly or rightly reported him, and this triggered an algorithm lockout until someone could physically review the content. I remained convinced that they do not have enough staff to thoroughly review content reports coming in with a careful enough eye to make proper determinations. They could have a stack of 50,000 'reports' all saying ''racist language' and instead of reviewing each one made an error. But I don't believe this has much to do with the moderator's personal opinion on the content. It's a thankless and horrible job.

[bcking 3,157]

9 minutes ago, yuna628 said:

That's a large assumption there. Generally it's my understanding facebook works a little different than a forum. You can actually get a person easily locked out of their account on facebook by having someone, anyone on their friends list or can view their page, and 'report it' for let's say self-harm. This triggers an algorithm that doesn't always provoke a human being looking at it. I've seen it done time and time again to know no human eyes reviewed the flagged content enough to determine the truth of the matter. The same is with some pretty horrific posts on facebook... that you can report until the cows come home.. and nothing happens.

 

It could be in this case that the person in question made a prior post that was bad enough to get a 30 day ban/lockout. He then tried to get around it by posting on a group account page and this triggered a lockout.

OR it could be that someone wrongly or rightly reported him, and this triggered an algorithm lockout until someone could physically review the content. I remained convinced that they do not have enough staff to thoroughly review content reports coming in with a careful enough eye to make proper determinations. They could have a stack of 50,000 'reports' all saying ''racist language' and instead of reviewing each one made an error. But I don't believe this has much to do with the moderator's personal opinion on the content. It's a thankless and horrible job.

While I'm sure they would have automated systems in play (they have to, they are too big),  I think at some point an individual seeing at some computer somewhere has to make a judgment call on many of the cases. They may "automatically" respond first, and then give the real people time to go through their inboxes, but I believe at some point someone has to review it. When that comes, it can be hard for individuals to separate their own opinions with that of the terms and conditions they need to uphold. 

 

If reporting someone for "self-harm" triggers automatic lockouts why don't people do that to each other more often? I realize they would probably quickly punish those who make false claims but I still think that would have been more of an issue if it was that easy.

[yuna628 9,712]

Just now, bcking said:

While I'm sure they would have automated systems in play (they have to, they are too big),  I think at some point an individual seeing at some computer somewhere has to make a judgment call on many of the cases. They may "automatically" respond first, and then give the real people time to go through their inboxes, but I believe at some point someone has to review it. When that comes, it can be hard for individuals to separate their own opinions with that of the terms and conditions they need to uphold. 

 

If reporting someone for "self-harm" triggers automatic lockouts why don't people do that to each other more often? I realize they would probably quickly punish those who make false claims but I still think that would have been more of an issue if it was that easy.

Oh they do, commonly as 'pranks'. And nope facebook doesn't punish anyone for false claims either!

 

Facebook content moderators are tossed into the deep end cesspool with only two weeks of training and must view the worst things imaginable. They may review some stuff but it's my honest opinion they don't all the time,  It's simply not possible for them to, which is why many cases get ignored, some might wrongly get booted, and errors happen.

[bcking 3,157]

10 minutes ago, yuna628 said:

Oh they do, commonly as 'pranks'. And nope facebook doesn't punish anyone for false claims either!

 

Facebook content moderators are tossed into the deep end cesspool with only two weeks of training and must view the worst things imaginable. They may review some stuff but it's my honest opinion they don't all the time,  It's simply not possible for them to, which is why many cases get ignored, some might wrongly get booted, and errors happen.

I completely agree with that sentiment. 

 

It seems like this page was down for a few hours, not even the full 24 hours that the guy tried to imply in his original claim. Very possible it was all an error. In the grand scheme of things a few hour turn around actually isn't that bad.

[TBoneTX 46,058]

9 hours ago, bcking said:

Think about how many posts are in these forums to be reviewed. I'm sure mods don't read every single one of them.