USCIS canceling my N400 interview

[u_got_that 15]

Guys.

 

I am so frustrated right now, and just want to scream so bad out of frustration.  I am supposed to have my N400 interview tomorrow at Philly's local office, and got a message this afternoon at my work phone (was at some meetings) and an IO agent from USCIS called and told me that my interview for tomorrow is cancelled because they don't have my files in their local office.  HUH? How could that even be possible?!?!?!  And she said, please don't come here tomorrow.

 

She also said my file has been shipped to their location but did not arrive yet at their location as of this afternoon so they had to cancel it because without the file, they cannot conduct the interview.  She then said I will receive a new interview notice in the mail within 30 business days ... OMG!? 

 

I called USCIS number, got to talk to tier 1 rep who knew nothing, asked to be transferred to tier 2 but she said all tier 2 officers do not receive transfer calls anymore at this time due to heavy traffic.  She did set up a call back request, but can take up to 3 business days. I'm gonna try to call again tomorrow morning at 8am when they just opened.

 

But, is this USCIS message legit? I thought USCIS don't give a call? I guess last minute cancellation? Maybe?

 

Thoughts folks?  has this ever happened to anyone? what kind of delay am I looking at now?

 

 

Edited April 9, 2018 by u_got_that

[Name O Boy 511]

51 minutes ago, u_got_that said:

Guys.

 

I am so frustrated right now, and just want to scream so bad out of frustration.  I am supposed to have my N400 interview tomorrow at Philly's local office, and got a message this afternoon at my work phone (was at some meetings) and an IO agent from USCIS called and told me that my interview for tomorrow is cancelled because they don't have my files in their local office.  HUH? How could that even be possible?!?!?!  And she said, please don't come here tomorrow.

 

She also said my file has been shipped to their location but did not arrive yet at their location as of this afternoon so they had to cancel it because without the file, they cannot conduct the interview.  She then said I will receive a new interview notice in the mail within 30 business days ... OMG!? 

 

I called USCIS number, got to talk to tier 1 rep who knew nothing, asked to be transferred to tier 2 but she said all tier 2 officers do not receive transfer calls anymore at this time due to heavy traffic.  She did set up a call back request, but can take up to 3 business days. I'm gonna try to call again tomorrow morning at 8am when they just opened.

 

But, is this USCIS message legit? I thought USCIS don't give a call? I guess last minute cancellation? Maybe?

 

Thoughts folks?  has this ever happened to anyone? what kind of delay am I looking at now?

 

 

Hi there, sorry to hear about this. As far as I know, they don't call the applicants. If I were you I would go to the field office for my interview at the same exact date and time mentioned in the interview notice. It is better to be on the safe side because you never know if it was a legitimate USCIS officer call. It might be an official representative but I wouldn't take any risk by not showing up to the appointment. Did your online status change? 

[u_got_that 15]

27 minutes ago, Name O Boy said:

Hi there, sorry to hear about this. As far as I know, they don't call the applicants. If I were you I would go to the field office for my interview at the same exact date and time mentioned in the interview notice. It is better to be on the safe side because you never know if it was a legitimate USCIS officer call. It might be an official representative but I wouldn't take any risk by not showing up to the appointment. Did your online status change? 

Hi, thanks for the advice. I’m thinking of going anyway tomorrow, it is about an hour drive from me, so it’s not bad. And I already am taking a personal day off anyways. 

My online status has been stuck and hasn’t been updated for a while, it was last updated in August 2017!

[mhis82 13]

5 hours ago, u_got_that said:

Guys.

 

I am so frustrated right now, and just want to scream so bad out of frustration.  I am supposed to have my N400 interview tomorrow at Philly's local office, and got a message this afternoon at my work phone (was at some meetings) and an IO agent from USCIS called and told me that my interview for tomorrow is cancelled because they don't have my files in their local office.  HUH? How could that even be possible?!?!?!  And she said, please don't come here tomorrow.

 

She also said my file has been shipped to their location but did not arrive yet at their location as of this afternoon so they had to cancel it because without the file, they cannot conduct the interview.  She then said I will receive a new interview notice in the mail within 30 business days ... OMG!? 

 

I called USCIS number, got to talk to tier 1 rep who knew nothing, asked to be transferred to tier 2 but she said all tier 2 officers do not receive transfer calls anymore at this time due to heavy traffic.  She did set up a call back request, but can take up to 3 business days. I'm gonna try to call again tomorrow morning at 8am when they just opened.

 

But, is this USCIS message legit? I thought USCIS don't give a call? I guess last minute cancellation? Maybe?

 

Thoughts folks?  has this ever happened to anyone? what kind of delay am I looking at now?

 

 

This is very normal delays for certain countries, most likely your security check has not completed yet or maybe some thing in missing in your file. 

Regardless what kind of delays is that, i will still go for the interview regardless, or make sure you interview is cancelled.

At this point after you made sure (though info pass) , you interview has been cancelled. After that, take deep breath and wait for next letter. Their is nothing much you can be about it, no matter how frustrated you are.

I will think taking good vacation in bali or raja ampt:)

 

Hope you get your interview soon.

 

[Hypnos 6,578]

This isn't common, but it happens.

 

USCIS, excluding the new ELIS online account system, still ships paper files around the country for almost all of their applications. Sometimes they don't get to where they need to be in time, and so cancelling and rescheduling has to happen.

 

This is yet another advantage of filing your N-400 online, since this cannot happen for an application submitted online.

[apple21 953]

I received a call from the USCIS officer that handled my case before when I returned my GC to be replaced so it’s possible that the call you got is legit. The number he used showed up on my phone but when I tried to call it, it wouldn’t go thru. I guess the line he used is just for their outgoing calls. 

[u_got_that 15]

Thanks guys. I’m going anyways today... it’s probably going to be a waste if time but I’d rather do that than unsure about this and then keep thinking what ifs etc.

The IO agent did say in the voicemail that the reason for canceling was that they don’t have my file at the office location yet. She then mentioned that the file has been shipped (from where? That I don’t know) but it hasn’t arrived.

Makes me think that this wasn’t a background check issue. I’ll ask/confirm again today. I’ll update this thread ...

Thanks again guys. It’s out of my control so nothing I can do other than wait. Luckily my GC is good till 2023.😂😂😂

[mrs thb 331]

3 hours ago, u_got_that said:

Thanks guys. I’m going anyways today... it’s probably going to be a waste if time but I’d rather do that than unsure about this and then keep thinking what ifs etc.

The IO agent did say in the voicemail that the reason for canceling was that they don’t have my file at the office location yet. She then mentioned that the file has been shipped (from where? That I don’t know) but it hasn’t arrived.

Makes me think that this wasn’t a background check issue. I’ll ask/confirm again today. I’ll update this thread ...

Thanks again guys. It’s out of my control so nothing I can do other than wait. Luckily my GC is good till 2023.😂😂😂

Best of luck!

[bad4tatt 168]

19 hours ago, Name O Boy said:

Hi there, sorry to hear about this. As far as I know, they don't call the applicants. If I were you I would go to the field office for my interview at the same exact date and time mentioned in the interview notice. It is better to be on the safe side because you never know if it was a legitimate USCIS officer call. It might be an official representative but I wouldn't take any risk by not showing up to the appointment. Did your online status change? 

Actually, they do call if they need to cancel at the last minute. 

[NovaSprings 89]

OP, please post a follow up and let us know how it went.

[havil80 6]

Yes, please let us know how it went

[u_got_that 15]

Hi guys,

 

Update - I went anyways to my appointment, waited for 20 mins before a manager/case supervisor called my name.  I went in his office and he explained to me what happened.

- There has been a major issue with USCIS mail tracking system, I guess it's recently installed in the last 2 weeks or so ....

- 70 applicants, including myself, are affected and these are applicants who are supposed to have some interviews or something here in Philly local office

- Essentially, our files were not delivered on time and they have been shipped from National Processing Center and are on track to arrive tomorrow (not today unfortunately because he did say if it got here today he would have interviewed me right there and then)

- He was VERY nice and apologetic, even asked me how far I came from and how long it took and if I had to take a day off from work, etc.  Obviously I was also very nice to him, which he then thanked me for being so understanding

- He then took my A#, my full name, my address as well as cell phone number, - wrote it all down in his notebook.  He told me he will personally look into my application and make sure it gets there in Philly office.  He also called his even higher supervisor to his office to ensure he was doing everything right and I guess to ensure that he is also looking into it.  

- He said he wanted everything to sort itself out for a few days, and he said either way whether there's an issue or no with my file (whether it makes it to Philly office or no), he will call me next Wednesday and let me whatever he finds out.  He did look up my file in his system and the system says it's en-route so should be there by end of this week but he wanted a few extra days just in case

- He did say that these 70 applicants will be re-scheduled for next month but  then told me that he would do whatever in his power to make sure I will be scheduled as soon as possible because all the trouble I had to go through today, went there for nothing.

 

I thanked him and I told him, please do call me on Wednesday next week and that I will be expecting a call from him! He said, you bet and that was it.

 

I have no idea if he would call me or not next week but I am 1/2 full glass kinda gal so I look forward for that. In the meantime, I guess back to waiting ....:)!

 

Thanks guys!

Edited April 10, 2018 by u_got_that

[havil80 6]

Thanks for the update. Good luck with this

[TBoneTX 46,067]

Thread is moved from the US CItizenship main forum to the Case Progress subforum.

[u_got_that 15]

Hi guys,

 

Just a quick update if anyone is following.

 

I did receive a call from the same IO agent on Tuesday this week actually and he told me that my file is in Philly and now he is ready to interview me. So I asked him, do I wait for the letter for my interview? and he said, no let's schedule it now and we can do it whenever you want :)!!!! I was like, for real? He said yes! So we scheduled one for next Tuesday afternoon.  He said he will tell the security guys that I will be coming in and just to show my original appointment letter  ....

He then gave me his phone number and he told me to call him if something else came up and if I needed to postpone or something.

 

Wow - talking about personal individualized service!

We'll see how it goes I guess next week- thanks guys and wish me luck! Will update once I have my interview!

Edited April 20, 2018 by u_got_that