Case rejected no notice and no package received

[Zara81 1]

Hi everyone,

I’m helping my friend to bring her dad to USA . I did my mo’s application in 2015 in and this forum really was very helpful. My mom’s case was complete in 6 months.Hope to get help this time either:)

 

On May 15, 2017 her father’s case was accepted and on May 17, 2017 She received I -797C which states that application/petition fee $535 was received. However the money was still in her bank account. We have contacted USCIS and were directed to financial department as their records indicate that her bank rejected the transaction. We have contacted her bank and were  told that no transaction was posted from USCIS. 

So we again contacted USCIS and finally were told that the case was rejected due to bounced check and the package was sent back to her on May 2017. However she never got her package back nor she got a rejection notice from USCIS. And the website still shows that the case was accepted status. We have contacted USCIS hundreds of times and were told to start a new application. 

Could you guys advise if anyone had this kind of issue?

thanks in advance 

 

[milimelo 4,481]

Go through your congressman or senator’s immigration liaison to get to the bottom of this. If another check is needed, make sure the check can’t possibly bounce. 

[Tkim 57]

Take the words from the people you talked on the phone. Online status usually doesn’t updated that often. The $ still in her account means USCIS never took her $. Start the new application with money order (not recommended because you can’t track when they cash it) or certified check (highly recommend). 

[Zara81 1]

8 hours ago, milimelo said:

Go through your congressman or senator’s immigration liaison to get to the bottom of this. If another check is needed, make sure the check can’t possibly bounce. 

Thanks 

8 hours ago, Tkim said:

Take the words from the people you talked on the phone. Online status usually doesn’t updated that often. The $ still in her account means USCIS never took her $. Start the new application with money order (not recommended because you can’t track when they cash it) or certified check (highly recommend). 

Thanks