Passport information is different on DS 160 and appointment confirmation

[ks206 0]

My wife is scheduled for a visa appointment next week. The issue is her DS160 has her current passport information but the appointment confirmation has her old passport information (I believe this happens when you start filling your application using an old profile). She was unable to update the passport info in her profile as it was greyed out and when she was filling her passport information she did indicate that she has a new passport so i do believe she did everything correctly. However, the appointment confirmation has her old passport number and DS160 has the new passport number. We tried contacting the service center via phone and email a few times but didnt get any concrete answers (they say things like they cannot change any information now but if you believe you have done everything correctly then go to the visa application center and they should be able to help you out ). Our two options are 1) we fill a new DS160 and pay fees again and take a new appointment (safer but more expensive option) 2) continue and take our chance at the visa center . If anybody has any insights or faced a similar situation - your experience will help us immensely.

[Mollie09 1,543]

Does she physically have the old passport?

[SusieQQQ 11,586]

Just bring both passports to the interview. 

[NikLR 13,227]

~~removed 2 duplicate topics in unrelated forums.  please do not post more than once per topic as per TOS~~

 

What kind of visa is your wife applying for? 

[ks206 0]

9 minutes ago, Mollie09 said:

Does she physically have the old passport?

yes she was planning on taking her old and new passport to the interview

7 minutes ago, NikLR said:

~~removed 2 duplicate topics in unrelated forums.  please do not post more than once per topic as per TOS~~

 

What kind of visa is your wife applying for? 

this is for her H1B renewal

[ks206 0]

8 minutes ago, SusieQQQ said:

Just bring both passports to the interview. 

yes she was planning to take both to the interview - the service center was not clear in what we need to do (and different people gave different answers) so we were worried...

[SusieQQQ 11,586]

4 minutes ago, ks206 said:

yes she was planning to take both to the interview - the service center was not clear in what we need to do (and different people gave different answers) so we were worried...

It’s hardly the first time someone has got a new passport between filling in a visa form and their interview date...

[ks206 0]

2 minutes ago, SusieQQQ said:

It’s hardly the first time someone has got a new passport between filling in a visa form and their interview date...

she got her new passport 2 years ago, but the profile picked up her passport information from prior to that when she applied for her H1B first time around and she wasnt able to change it...

[arken 4,197]

No big deal, like others said, take both passports and they will stamp on the new one upon approval.

[SusieQQQ 11,586]

7 hours ago, ks206 said:

she got her new passport 2 years ago, but the profile picked up her passport information from prior to that when she applied for her H1B first time around and she wasnt able to change it...

If I look up my I94 online using my new passport number, it picks up my old one too. No biggie. It just means that their systems work!!