Possible Expired I751

[GabachaYucateca 0]

Any suggestions for this situation?

A student of mine had an active I751 petition, but her lawyers have seemed to have dropped the ball. They're saying the on uscis site that her case number is valid and I have the feeling that the case was closed due to inaction on her lawyer's part.

I was hoping to call USCIS at the customer service number, but they say that they don't give specific case info out over the phone.

Is there a number that we can call to find out what's up?

She recently moved from Puerto Rico and supposedly had her case transfered here. She was called to an interview in PR, but went to an Infopass appointment so she could could her address and have her interview here in providence. This was in January and the officer didn't say anything about her cased being closed.

Where can she find out what's up, as her lawyer apparently seems useless?

[eau_xplain 2]

Did y'all try to enter her case number into the USCIS website? You should be able to see the latest status of the case from there.

[GabachaYucateca 0]

Yes, that's the problem...we tried to check online and it's saying that the number is invalid, yet this is the case number that she's had for a while.

[GabachaYucateca 0]

Just to clarify...her conditional GC expired while she was waiting for her lifting of conditions to come through. And Immigration kept the conditional GC, but now they stamp her foreign passport yearly to say that her I751 is pending and they've even written her USCIS case number in the passport.

[eau_xplain 2]

I would guess that the next possible step for her would be an INFOPASS so that she can actually get more information on the status of her case. Since she's been getting the stamp, this means her case is still active. She should go in to find out why it's taking so long and what can be done to get it moving along again.