"Updates to your immigration case?" email

[Shub 78]

Hi folks!

 

 

Last night I got an automated email from you which said:

 

Quote

Shub,

We haven't heard from you in 12 months and wanted to see if there have been any updates to your immigration case.  If there have been, please take a moment to update your timeline.  If you haven't had any movement on your case we hope it happens soon!

You can view your timeline here which includes estimated approval dates for your immigration case:

<link>

To update your timeline account please follow this link:

<link>

Thank you again for your membership and support!

 

To start, let me say that it didn't bother me to receive this email, but it made me stop and think. This is not a complaint, nor is it really about my receiving the email, rather it's about the decision to send the email in the first place.

 

I haven't been on the site because I've been a US citizen for a few years now, so there is nothing to update to my immigration case since I've beaten the game, so to speak.

 

Like I said, this is very very trivial, but since my timeline is fully updated, shouldn't the site realize that and not send this email at all? For example when someone fills out the "Oath Ceremony" date field of the "Citizenship" section of the timeline, it means there's a high probability this individual is forever done with USCIS, and I figure that could meet a simple condition that the site checks for before sending this email.

 

If you still wanna send a "poke" email, you might send another message instead, encouraging people like me who are done with USCIS but haven't been using the site to return and help others who are still in some way forced to deal with USCIS.

 

Just a suggestion

Have a nice day!