Did they lose our petition packet?: UPDATE

[JapanGuest 0]

Here is our situation: we submitted our petition packet to CSC and we received a delivery confirmation dated Feb 23, 2007. We didnt get NOA1 and our check wasnt cashed for almost one month, so we decided to contact CSC. Then they told us that they would investigate and after almost four weeks since we contacted them, they told us that they had misplaced our packet. This person who said he was the manager of that section told my fiance that someone who was working on our case quit and left our packet in pieces and those pieces were taken by several people and he could not locate the complete packet. But there is a record that they received our packet, so the manager said he would take care of our petition personally and requested my fiance to send him copies of everything. He also told my fiance that our petition would be fast tracked, and he would contact my fiance as soon as he receives our copies.

My fiance never heard from him again. Up until the point he sent the copies of our petition, my fiance could get in touch with that manager without problems, but now the manager doesn't return his calls. But our check was cashed and we got NOA1 saying that they received our petition on April 16.

And finally today, my fiance got an answer from CSC saying that the manager no longer works there! How can this happen!!?? The person who was working on our case quit and now this manager quits? So I dont think that fast-tracking deal that the manager made will happen anymore and our case will be treated as if it was just received on April 16!

CSC basically wasted our two months of wait....

I am really shocked that this is happenining to us....

[Dwarf_Ogress 0]

OMG! I am soooo sorry that this has happened to you! Contact your congressman and have them inquire to the CSC for you!

Hang in there!

[Mononoke28 135]

CSC is on my you know what list. I can't stand their incompetence and there are way too many bad stories floating around because of CSC. And just think, we're a very small percentage of the total amount of petitioners, I don't even want to know what other people outside of VJ have to say.

[MaydayDas 1]

Here is our situation: we submitted our petition packet to CSC and we received a delivery confirmation dated Feb 23, 2007. We didnt get NOA1 and our check wasnt cashed for almost one month, so we decided to contact CSC. Then they told us that they would investigate and after almost four weeks since we contacted them, they told us that they had misplaced our packet. This person who said he was the manager of that section told my fiance that someone who was working on our case quit and left our packet in pieces and those pieces were taken by several people and he could not locate the complete packet. But there is a record that they received our packet, so the manager said he would take care of our petition personally and requested my fiance to send him copies of everything. He also told my fiance that our petition would be fast tracked, and he would contact my fiance as soon as he receives our copies.

My fiance never heard from him again. Up until the point he sent the copies of our petition, my fiance could get in touch with that manager without problems, but now the manager doesn't return his calls. But our check was cashed and we got NOA1 saying that they received our petition on April 16.

And finally today, my fiance got an answer from CSC saying that the manager no longer works there! How can this happen!!?? The person who was working on our case quit and now this manager quits? So I dont think that fast-tracking deal that the manager made will happen anymore and our case will be treated as if it was just received on April 16!

CSC basically wasted our two months of wait....

I am really shocked that this is happenining to us....

wow sorry to hear that...and time is so important

[Dan&Tiffany 0]

Oooh boy. Getting knots in my tummy. This is not making me feel better about all of the recent slow downs at CSC. I've done press release searches for USCIS...nothing. Apparently if anything ever does happen there, they don't advertise it. I just don't know. So sorry to hear about your situation, guys. Hoping you made copies of everything to resend ASAP!

[JapanGuest 0]

My fiance is going to call his congressman tomorrow morning.

I hope we get some help!

To Dan&Tiffany: my fiance already sent copies to CSC about two weeks ago with a note stating the office manager's name who had been dealing with our case. The office manager told my fiance to do that so that he could personally process the case, and he said he would let my fiance know when he receives the copies. That was the last conversation my fiance had with that person. My fiance kept leaving messages for the last week with no calls returned. And today, he finally got to talk to a supervisor there and the supervisor told my fiance that the office manager no longer works there....

[alohaspirit 0]

Sorry that this happened to both of you but if there is nothing else that USCIS staff or congressmen can do, then you'll just have to have patience.

[rebeccajo 14]

Something is not right here.

I would love to hear the response of your elected representative.

[Dan&Tiffany 0]

My fiance is going to call his congressman tomorrow morning.

I hope we get some help!

To Dan&Tiffany: my fiance already sent copies to CSC about two weeks ago with a note stating the office manager's name who had been dealing with our case. The office manager told my fiance to do that so that he could personally process the case, and he said he would let my fiance know when he receives the copies. That was the last conversation my fiance had with that person. My fiance kept leaving messages for the last week with no calls returned. And today, he finally got to talk to a supervisor there and the supervisor told my fiance that the office manager no longer works there....

I saw that - was referring to additional copies. I'm also anxious to hear what your elected officials have to say. Hope they give you some help! Best of luck to you!!

[Amby 490]

OMG THAT IS HORRIBLE! Best luck to you both! Hang in there

[CarlaM 0]

Sorry, this happened to you, I really hope they fix it soon!!!

Edited April 25, 2007 by carla-justin

[garyandkris 0]

Wow, sorry this has happened. On the plus side, it's amazing that you got through to anyone at CSC, let alone a manager, without the intervention of your Congressman. How on earth did you manage that?

[ashp 0]

Wow, this is just awful! It seems to be a 'trend' lately for the various offices to just outright 'lose' cases. I don't know what's going on, but mine and another poster here lost theirs at the VSC, and now this one at CSC. It's a depressing trend, call your local senators office now, get them involved, it's unacceptable for them to 'lose' anything!

[lucho562 0]

yikes

[JapanGuest 0]

Update:

My fiance contacted his congressman and two senators and only congressman's office called back. The person my fiance talked to said he might be able to help speed up things. But my fiance got a call today from the congressman's office staff and was told there is nothing he can do for us since our case is still within the normal time frame.

When my fiance first talked to this person, he sounded sympathetic to our situation, so we got our hopes up....

I guess it is official that we filed our petition in April, not February to everyone else.....