Tip for EAD service requests

[AdamSkee 4]

For anyone who has been waiting longer than 75 days for their EAD (work authorisation) and is thinking of putting in/has put in a service request:

 

Double check that the person you speak to on the phone flags your request as "beyond regulatory timeframe".

 

I put in a service request 30 days ago. Didn't hear anything.

 

On day 29 (yesterday) I called to follow it up. The lady I spoke to said she could see it on the system, and could see that no one had picked it up, but that she couldn't do anything to expedite it because it had not reached day 30.

 

So I called again today (day 30). The guy I spoke to couldn't find it on the system. Turns out the person who had entered it had flagged it as "other" rather than "beyond regulatory timeframe" (even though they had made a note in the system that the request was due to a wait of more than 90 days).

 

So the guy opened a new service request. He seemed to think that, this time, someone will jump on it more rapidly as it is now flagged correctly. However, it could still take another 30 days.

 

Very frustrating situation, but hopefully someone can benefit from this insight into the opaque workings of the USCIS system.

Edited November 22, 2017 by AdamSkee
edited to clarify timeline

[Marcelina 246]

Thank you for sharing this info  I will definitely remember when the times for my EAD comes