AoS Declined By Mistake...Filing Fee Refund?

[Coraliine 1]

Hi, so my husband's AoS was declined because the USCIS mailed our interview request to the wrong address (we have proof of changing our address before they sent it...to the wrong address). We already filed the form to re-open the case and went to an Infopass. They informed us there that the USCIS made a mistake, that the case would be reopened once we submitted the form, and that they shouldn't be taking the fee, but to include the check anyway just in case.

 

Well, turns out they gave us an outdated form at that field office, so we got it returned. Re-sent it and it appears today that they cashed the check. I wrote in the cover letter the explanation of why it was refunded and that the agent (I included his agent ID number) stated that it shouldn't have a filing fee since it was a USCIS mistake.

 

Does anyone know if I have a leg to stand on to request a refund? It feels really horrible to pay $675 for a mistake that I didn't do. I did everything right; I informed them of our move within the time period, we called the USCIS 3 times a month to find out our case status (after the interview request went out - I included these phone records), we submitted 3 official requests for information (these all went unanswered and were in the time span of the interview letter being sent and our denial), and I did an infopass and they didn't know it had been sent. I literally couldn't have done any more to find out that we had had an interview scheduled. But the USCIS still took the filing fee.

 

Has anyone had any experience with this?