'Sensitive', 'Restricted' and 'Protected' i-751 application

[Confused1717 0]

Hi All.  I called USCIS this morning and was transferred to an immigration officer.

He confirmed my address, then told me my case was 'protected' and could only be discussed with an attorney or a Congressperson's representative.

A few months ago I was told my case was 'restricted' and 'sensitive' and couldn't be discussed over the phone, only in writing.

Has anyone else experienced this, or does anyone know what it means for an i-751 application to be considered 'sensitive', 'restricted' or 'protected'?

[mindthegap 2,605]

Did you call again?

I have been told all sorts of BS by tier 2 officers on the mis-information line.

Call again and see if you get the same answer from a different person.

 

Would be most strange if they will not discuss a case with the applicant - it is your petition after all.

 

 

 

When was your I-751 filed? Any unusual circumstances to your case? Any waivers (abuse, divorce etc)? Did you file via an attorney? Have you contacted your congressperson/senator previously?

Edited October 23, 2017 by mindthegap

[Confused1717 0]

32 minutes ago, mindthegap said:

Did you call again?

I have been told all sorts of BS by tier 2 officers on the mis-information line.

Call again and see if you get the same answer from a different person.

 

Would be most strange if they will not discuss a case with the applicant - it is your petition after all.

I will try calling back, but this is the second time they've refused to discuss it (first time being hung up on though! Looking at this site, it appears others have been hung up on in different circumstances as well!)

 

32 minutes ago, mindthegap said:

 

 

When was your I-751 filed? Any unusual circumstances to your case? Any waivers (abuse, divorce etc)? Did you file via an attorney? Have you contacted your congressperson/senator previously?

Back in April of last year.  Yes, a waiver with pending divorce.  I filed myself.  I have contacted the congressperson previously as no one will tell me anything - they advised that the i-751 was declined because I didn't respond to an RFE.  The RFE was sent to my old address, after I filed numerous AR-11s and wrote to them separately advising of my new address.

[Redheadguy03 505]

Them hanging up on you isn't because they don't want to discuss it. Its because they're ridiculous. I've been hung up on numerous times by a rude or unprofessional worker. 

[mindthegap 2,605]

So did they actually deny it previously due a non-response to an RFE?

[Confused1717 0]

9 minutes ago, mindthegap said:

So did they actually deny it previously due a non-response to an RFE?

I have only seen an email sent to the Congressperson's office which says it was denied due to non-response for an RFE.  I haven't seen a letter actually denying it.  I don't know what information they were requesting.

[mindthegap 2,605]

Ok...not good then. Doesn't matter what they were requesting - it is the non-response that matters

 

 

Firstly, try calling to see if court proceedings have occurred that you have not been notified of due to address shenanigans and general USCIS incompetence.

1-800-898-7180

https://www.justice.gov/eoir/customer-service-initiatives

 

You will need your A# to hand

 

 

Edited October 23, 2017 by mindthegap

[mindthegap 2,605]

Also see this post here:

http://www.visajourney.com/forums/topic/651213-i-751-denied-bc-of-clerical-error/?do=findComment&comment=8851799

 

EDIT - just realised that is in fact your thread too. Pease don't post multiple threads on the same matter - it is confusing!

Edited October 23, 2017 by mindthegap

[mindthegap 2,605]

Also, as long as there is no final order of removal, you can file a new waiver I-751 at any time.

 

[Confused1717 0]

23 minutes ago, mindthegap said:

Ok...not good then. Doesn't matter what they were requesting - it is the non-response that matters

 

 

Firstly, try calling to see if court proceedings have occurred that you have not been notified of due to address shenanigans and general USCIS incompetence.

1-800-898-7180

https://www.justice.gov/eoir/customer-service-initiatives

 

You will need your A# to hand

 

 

Thanks so much - it said there are no court proceedings attached to my A number... that's a good thing, right?

[mindthegap 2,605]

Yes.

So, as you have been denied, but there doesn't appear to be a final order or removal against you, what are your options?

 

You could try an infopass. Often they can be as useless as the people on the phone, but may give you some more information.

You could try the thing I linked to above on your other thread  - not much help if they won't talk to you at all, although you could try to do this in writing rather than over the phone.

You could try an I-290B (motion to re-open).

You could file a new I-751 with a divorce waiver. See my timeline below - I was recently denied and did exactly that.

 

Either way you need to do something.

Do I need to state don't leave the US until you have acted on this?

 

 

Edited October 23, 2017 by mindthegap

[Confused1717 0]

1 hour ago, mindthegap said:

Yes.

So, as you have been denied, but there doesn't appear to be a final order or removal against you, what are your options?

 

You could try an infopass. Often they can be as useless as the people on the phone, but may give you some more information.

You could try the thing I linked to above on your other thread  - not much help if they won't talk to you at all, although you could try to do this in writing rather than over the phone.

You could try an I-290B (motion to re-open).

You could file a new I-751 with a divorce waiver. See my timeline below - I was recently denied and did exactly that.

 

Either way you need to do something.

Do I need to state don't leave the US until you have acted on this?

 

 

Thanks so much.  And apologies for having 2 posts - this really was just meant to be a question about what a 'protected' case is, and if it's normal for them to hang up in this situation.  But you proved to be way more helpful!!

[Villanelle 4,122]

You must have filed under divorce AND abuse waivers. Abuse cases are considered "protected" and they do not discuss them on the phone with ANYONE, including the person whos case it is. It all has to be done through mail. 

[Confused1717 0]

2 minutes ago, Damara said:

You must have filed under divorce AND abuse waivers. Abuse cases are considered "protected" and they do not discuss them on the phone with ANYONE, including the person whos case it is. It all has to be done through mail. 

Interesting. I didn't file under that category though.

[Suss&Camm 2,213]

16 hours ago, Confused1717 said:

Interesting. I didn't file under that category though.

Perhaps it got wrongfully marked as one. 

I would file a motion to re-open as suggested above if I were you. If you have filed your AR-11's as you say and also written to them it seems clear that the rfe being sent to the wrong address would be the fault of USCIS's.

Edited October 24, 2017 by Suss&Camm