Incorrect Receipt Number - Online Interview Registration

[Hank_ 9,174]

OK, you scheduled one interview and cancelled it.  You don't need to enter the receipt number again (did the web form ask you for your receipt # again?).  You go to the calendar and select a new date and all should be fine.

[AnenitaTabigue 0]

Had a the same problem here.  I tried to schedule an online appointment but it says "No valid record can be found for the entered receipt number. Please validate that your receipt number is correct and that you have paid the correct amount for the visa which you are applying for"   Does the  pandemic that we are facing now affects my situation? Or is it possible to book an online appointment for an interview even if we are now facing this pandemic crisis? 

Edited May 13, 2020 by AnenitaTabigue

[BingM 0]

i have similar case - when I typed the receipt number of my granddaughter age 4, it replied "No valid record can be found for the entered receipt number". I have checked and double-checked and the passport DS number & other information were correct.  what to do?

[NZJ 0]

Anyone has experienced an error when key in the receipt number? "No valid record can be found for the entered receipt number. Please validate that your receipt number is correct and that you have paid the correct amount for the visa which you are applying for"  . How to solve it. Kindly advise.