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Dualie

USCIS Locked Account

By Dualie in Removing Conditions on Residency General Discussion

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Dualie Rising Star

Dualie   185

Posted
Filed: Citizen (apr) Country: Canada
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Posted

Okay...so I figured I might start checking my USCIS account (for giggles of course, because I don't expect anything different just now anyway). So I navigate to the bookmark I have and enter the receipt number and BINGO....nothing new, just as expected. I go to the "Login" button and try to log in and it says that my account is locked either due to too many attempts to log in (BS, I haven't even tried in months) or inactivity (Bazinga!) Anyway, it tells me to reset my password, so I jump through the flaming hoops and do so, only to have them reiterate that my account has been locked, yada,yada...

 

There are no options to reach out for help to unlock it. Has anyone else had this happen? I'm thinking I have to go in and create a new account with another email address, or something. Pretty stupid if that's the case....

 

Any guidance at this point would be much appreciated :)

ROC

01/18/2017   Sent in I-751

01/26/2017   Check cashed

01/28/2017   Received NOA dated 01/20/2017

02/16/2017   Biometrics done

10/24/2017   Traveled to Minneapolis for I551 stamp

02/26/2018     Case received by Field Office - S. Paul

05/012018     Case transferred to another USCIS office for processing 

N-400

02/02/2018    Filed N-400 online

02/05/2018    NOA online - NOA letter 02/09/2018

02/21/2018     Biometrics walk-in

 

friendlyusa Collaborator

friendlyusa   37

Posted
Filed: IR-1/CR-1 Visa Country: Canada
 Timeline
Posted
1 hour ago, Dualie said:

Okay...so I figured I might start checking my USCIS account (for giggles of course, because I don't expect anything different just now anyway). So I navigate to the bookmark I have and enter the receipt number and BINGO....nothing new, just as expected. I go to the "Login" button and try to log in and it says that my account is locked either due to too many attempts to log in (BS, I haven't even tried in months) or inactivity (Bazinga!) Anyway, it tells me to reset my password, so I jump through the flaming hoops and do so, only to have them reiterate that my account has been locked, yada,yada...

 

There are no options to reach out for help to unlock it. Has anyone else had this happen? I'm thinking I have to go in and create a new account with another email address, or something. Pretty stupid if that's the case....

 

Any guidance at this point would be much appreciated :)

This happened to me so many times that I have stopped complaining about it....

------------------------

17 APRIL 2013 : NOA1 Priority date
27 NOV: TSC; Transfered from NBC

3 Feb : NOA2 ( 296 days)

4 March: Shipped to NVC

11 March : Received at NVC

11 April: Case # assigned

18 April: paid both fees

9May: mailed AOS & IV packages

8May: DS260 completed

16May: packets scanned in NVC system

13 June: check list : missing page 7 of i864.

25 June : scan date AOS checklist

7 Aug: Case Complete...... BIG ACCOMPLISHMENT

14 Aug: interview date assigned

16 Aug: Email interview appointment received

18 Aug: Medical completed

23 Aug: biometric done,DS260 stamped, fingerprints taken.

10 Sep: interview day; interview took 511 days from I-130 NOA1

====================================================

11. 9/17/2016: I-751 packet received by CSC

12.Check Cashed : 9/21/2016

13. NOA1: 9/23/2016

14. BIOMETRICS : 10/12/2016

---------------------------

Dualie Rising Star

Dualie   185

Posted
Filed: Citizen (apr) Country: Canada
 Timeline
  • Author
Posted
On 10/3/2017 at 9:20 AM, jxn said:

This happens to me every few months. Just use the "Forgot password?" link and change your password.

 

ROC

01/18/2017   Sent in I-751

01/26/2017   Check cashed

01/28/2017   Received NOA dated 01/20/2017

02/16/2017   Biometrics done

10/24/2017   Traveled to Minneapolis for I551 stamp

02/26/2018     Case received by Field Office - S. Paul

05/012018     Case transferred to another USCIS office for processing 

N-400

02/02/2018    Filed N-400 online

02/05/2018    NOA online - NOA letter 02/09/2018

02/21/2018     Biometrics walk-in

 

Dualie Rising Star

Dualie   185

Posted
Filed: Citizen (apr) Country: Canada
 Timeline
  • Author
Posted

Holy moley! What a pain in the rump that was. NOT a fan of navigating THAT page. Was FINALLY able to get a new password to work, and figured out how to get email and text updates (but I am not holding my breath for those...). I guess I will visit the site to keep my settings fresh,  but I have a strong hunch I will have to make a day trip to St. Paul for a passport stamp. Thanks for all of your input :)

ROC

01/18/2017   Sent in I-751

01/26/2017   Check cashed

01/28/2017   Received NOA dated 01/20/2017

02/16/2017   Biometrics done

10/24/2017   Traveled to Minneapolis for I551 stamp

02/26/2018     Case received by Field Office - S. Paul

05/012018     Case transferred to another USCIS office for processing 

N-400

02/02/2018    Filed N-400 online

02/05/2018    NOA online - NOA letter 02/09/2018

02/21/2018     Biometrics walk-in

 

 
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