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HELP -DS-260 Online Portal will not allow log in

By VisaBound in National Visa Center (Dept of State)

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VisaBound Apprentice

VisaBound   0

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Filed: IR-1/CR-1 Visa (DCF) Country: South Korea
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The portal at https://ceac.state.gov/IV/Login.aspx seems to be broken.  When I try to log in to update some information on my DS-260 it only allows a partial log in.  Meaning it will take your case number on page one.  On page two it allows you to enter your birthdate and applicant along with the captcha stuff.  When you push the continue bottom it appears to try and contact the state department and says it is waiting for a reply.  This takes about 30 sec. Upon which it errors out with an application error page that says to try again latter.  This event is very troubling.  I am almost finished with filling out my form and was going to sign and submit today.  But now I have no way to know how to even proceed to contact people to let them know there is indeed a problem.  I can tell you that this problem is not related to platform.  It errors out on a MAC and a Windows PC.  It does it with IE, Safari, FireFox (MAC or Win), Chrome (MAC or Win).  Please help.  Below is a screen capture of one of the events.  If some one could forward this to the correct people it may help.  Thanks you very much for any help you may have given.

 

Consular Electronic Application Center – Immigrant-Diversity Visa portal - Error Screen.jpg

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I may not have gone where I intended to go, but I think I have ended up where I intended to be. -Douglas Adams-

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VisaBound Apprentice

VisaBound   0

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Filed: IR-1/CR-1 Visa (DCF) Country: South Korea
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This issue seems to have corrected itself.  Access is now restored and everything is back to working as it once did.  Thanks everyone if you put time into helping out but have yet to respond. It was appreciated very much.

 

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I may not have gone where I intended to go, but I think I have ended up where I intended to be. -Douglas Adams-

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  • 2 years later...
 
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