had an interview appointment but was told there was no case

[Regina82 0]

I was wondering if anybody has had similar problem and if you have not, I hope by sharing this story, others who have made an appointment are more prepared if this were to happen to them. My fiance had an interview appointment on August 28, 2017 in Abu Dhabi and we received the email with the instruction page from the embassy that list down what we need to do (register the appointment online, medical check up etc) and an email confirming that we had an appointment. However, on the day of the appointment, my fiance was told that the embassy did not have his case there and gave us the US visa service center call number and us visa inquiry form website to ask. The embassy had asked if he had an email directly from the consular section and I had no idea which one they're talking about. I did receive an email with the instruction page from the embassy but they said this was not it either. So, I called the call center numerous times and they told me that the case has been sent to the embassy and that my fiance had an appointment. They couldn't give us more information and that we had to contact the embassy directly. The problem was I didn't know how to contact the embassy directly because all the numbers listed on their websites and forms to fill, I had done them and none gave me an answer why my fiance was denied his appointment or why the embassy could not find his case there, nor did we get an explanation of what we could do. So, latest update was I got an email response from the US service center to make an appointment again. My fiance and I are frustrated now becuase we had spent quite sum of money to fly him to Abu Dhabi for medical check up, hotel, etc and after a week, he was just denied by the door at the embassy. Up to this point, there is still no clarity whether the embassy actually has his case or we are going to experience the same problem again because I just made another appointment for 2 weeks from now and received another email saying that you have succesfuly made the appointment and bring this letter and the email from the consular section (which I thought was the instruction file from the embassy). Anybody has any advice of what I can do? Thank you

[TheSkywalkers 143]

2 hours ago, Regina82 said:

we received the email with the instruction page from the embassy that list down what we need to do (register the appointment online, medical check up etc)

Can you post a screenshot of how the email that you said you received looked like? I will compare it to what we got last year and see if I can figure out where it went wrong for you guys.