Urgent!! Please help! Rescheduling Interview due to Weather Inclement

[Rushkani 1]

Hello,
My grandmother has VAC appointment tomorrow (8/30/2017)  and Interview on the following day (8/31/2017) in Mumbai Consulate. There is terrible rain and flooding issues. The trains have been cancelled and the Mumbai city itself is closed due to it. I do not know about the consulate. My family is suppose to leave for Mumbai in early train on 30th. We have tried contacting the consulate but a very rude man answered and said he cannot provide any information. Can you guys please help? What should we do? What is the procedure to reschedule for both VAC and interview?

 

And also another question, my other family member didn't pass their medical exam, they need further examinations done. The medical office said to just not show up on the interview. Is No-Show allowed or should we reschedule their interview as well? Theirs is on 31st August as well.

 

I will really appreciate your replies. Please help!!!

 

Thanks in advance!

[Mr Geminian 691]

1 hour ago, Rushkani said:

Hello,
My grandmother has VAC appointment tomorrow (8/30/2017)  and Interview on the following day (8/31/2017) in Mumbai Consulate. There is terrible rain and flooding issues. The trains have been cancelled and the Mumbai city itself is closed due to it. I do not know about the consulate. My family is suppose to leave for Mumbai in early train on 30th. We have tried contacting the consulate but a very rude man answered and said he cannot provide any information. Can you guys please help? What should we do? What is the procedure to reschedule for both VAC and interview?

 

And also another question, my other family member didn't pass their medical exam, they need further examinations done. The medical office said to just not show up on the interview. Is No-Show allowed or should we reschedule their interview as well? Theirs is on 31st August as well.

 

I will really appreciate your replies. Please help!!!

 

Thanks in advance!

Why don't you log in on ustraveldocs and re-schedule the interview but i don't know if you can do that 24 hours before the interview but its worth giving a shot. Also in cases like this the consulate will re-schedule the appointments automatically but first I think its better to log on ustraveldocs and search for more available dates

[Rushkani 1]

11 minutes ago, Aviinashh M said:

Why don't you log in on ustraveldocs and re-schedule the interview but i don't know if you can do that 24 hours before the interview but its worth giving a shot. Also in cases like this the consulate will re-schedule the appointments automatically but first I think its better to log on ustraveldocs and search for more available dates

I am unable to make any changes... Will the consulate send email/letter about re-schedule? And if we just don't show and in case the embassy is still open on 31st, would it count against us if we don't go? What is the procedure to re-schedule?

[Mr Geminian 691]

1 minute ago, Rushkani said:

I am unable to make any changes... Will the consulate send email/letter about re-schedule? And if we just don't show and in case the embassy is still open on 31st, would it count against us if we don't go? What is the procedure to re-schedule?

If you are unable to make changes on ustraveldocs then call up ustraveldocs....people at consulate are mostly rude...you will have to contact ustraveldocs by phone....since its 9pm its no use....you will have to call them at 8am on Call +91 120 4844644 or +91 40 46258222.

 

hey you are in luck.....go here http://www.ustraveldocs.com/in/in-main-contactus.asp the live support team is online...go now !!!!!

[Rushkani 1]

44 minutes ago, Aviinashh M said:

If you are unable to make changes on ustraveldocs then call up ustraveldocs....people at consulate are mostly rude...you will have to contact ustraveldocs by phone....since its 9pm its no use....you will have to call them at 8am on Call +91 120 4844644 or +91 40 46258222.

 

hey you are in luck.....go here http://www.ustraveldocs.com/in/in-main-contactus.asp the live support team is online...go now !!!!!

Thank you! I tried but no luck..nobody is live. The link finally led to sending an email.. I agree the consulate people are so rude! They should not work there! I sent an email to support-india@ustraveldocs.com. Hopefully we get a response soon...Thanks for your help. Let me know if you come up with something else

[Mr Geminian 691]

1 hour ago, Rushkani said:

Thank you! I tried but no luck..nobody is live. The link finally led to sending an email.. I agree the consulate people are so rude! They should not work there! I sent an email to support-india@ustraveldocs.com. Hopefully we get a response soon...Thanks for your help. Let me know if you come up with something else

Sure definitely. Start calling ustraveldocs from 8am because generally they reply to their emails with 48 hours but since you've already sent a mail you must have got a acknowledgement reply with a Case Number and quote the same when you call them in the morning.

[Rushkani 1]

33 minutes ago, Aviinashh M said:

Sure definitely. Start calling ustraveldocs from 8am because generally they reply to their emails with 48 hours but since you've already sent a mail you must have got a acknowledgement reply with a Case Number and quote the same when you call them in the morning.

So I got an email from the VAC center read as below...

 

"In the interests of public safety, and due to the flooding in Mumbai, the U.S. Visa Application Center at Mumbai will be closed on Wednesday, August 30, 2017.  We encourage applicants to monitor this website for updates, and to reschedule their existing appointments at the Visa Application Center and the Consulate by logging in to their profile.  There is NO need to contact the call center or customer support—simply log in to your profile and reschedule your appointment.  The Consulate regrets any inconvenience this may cause"

 

I am unable to reschedule online though. I don't even have an option to change the appointment date. The only options i get are appointment history and appointment confirmation. Do you  know how to edit it in general?

[Mr Geminian 691]

3 minutes ago, Rushkani said:

So I got an email from the VAC center read as below...

 

"In the interests of public safety, and due to the flooding in Mumbai, the U.S. Visa Application Center at Mumbai will be closed on Wednesday, August 30, 2017.  We encourage applicants to monitor this website for updates, and to reschedule their existing appointments at the Visa Application Center and the Consulate by logging in to their profile.  There is NO need to contact the call center or customer support—simply log in to your profile and reschedule your appointment.  The Consulate regrets any inconvenience this may cause"

 

I am unable to reschedule online though. I don't even have an option to change the appointment date. The only options i get are appointment history and appointment confirmation. Do you  know how to edit it in general?

Once you log in, on the left side you will have the options to re-schedule the interview

[Rushkani 1]

3 minutes ago, Aviinashh M said:

Once you log in, on the left side you will have the options to re-schedule the interview

Check the attachment, there are the only options i am getting..

1.doc

[Mr Geminian 691]

Just now, Rushkani said:

Check the attachment, there are the only options i am getting..

1.doc

Oh i see...

That's because your appointment is within 24 hours so you wont be able to change from your end. Usually you have another option called "Re-schedule your appointment" just above Group Scheduling Request.. I'd say no worries because you have a update from the Consulate and since the Consulate is closed tomorrow then you may call ustraveldocs anytime from 8am and address them the issue and they have access on their system to change the interview dates. When you call them, make sure to put your case on priority. 

[Rushkani 1]

10 minutes ago, Aviinashh M said:

Oh i see...

That's because your appointment is within 24 hours so you wont be able to change from your end. Usually you have another option called "Re-schedule your appointment" just above Group Scheduling Request.. I'd say no worries because you have a update from the Consulate and since the Consulate is closed tomorrow then you may call ustraveldocs anytime from 8am and address them the issue and they have access on their system to change the interview dates. When you call them, make sure to put your case on priority. 

Yea will do. I will let my family call them in the morning to reschedule. Will let you know what happens...

[Mr Geminian 691]

9 minutes ago, Rushkani said:

Yea will do. I will let my family call them in the morning to reschedule. Will let you know what happens...

Yes please... I had a issue too with Mumbai consulate too and that's why i said they are rude when i had to contact them

[Mr Geminian 691]

@Rushkani Any update ?

[Rushkani 1]

2 hours ago, Aviinashh M said:

@Rushkani Any update ?

Yea so they emailed us this and said they have updated our account and we should be able to reschedule now

[Mr Geminian 691]

1 hour ago, Rushkani said:

Yea so they emailed us this and said they have updated our account and we should be able to reschedule now

cool. All the best