After 15 months' waiting, senator told us we had RFE that we have never received

[Shumai 6]

All,

I am sharing my experience and wonder if someone had a similar experience before. Today I am shocked to learn from the state senator that USCIS sent us an RFE 3 months ago which we have never received. Since we learnt that our case was outside the normal processing time frame, we began calling USCIS (at least talking with 5 tier-2 agents) and even made a trip to the field office. However, NOBODY told us that we have an RFE. The USCIS online status is still at the stage of received the case. This is ridiculous! If we haven't contacted the state senator's office, we would have never known the actual reason of the delay. By the way, we haven't moved since we filed the I-751 and have no problem receiving notice for fingerprint appointment.

We're now waiting for the tier 2 officer to call back and wonder what the RFE is :-(

Anyone has similar experience?

Edited August 7, 2017 by Shumai

[Shumai 6]

I am pretty sure we already missed the response time frame. Will they just dismiss/disapprove my case? If this is the case, this is horrible. I've been actively checking the online status and the mail. I also did my due diligence by calling USCIS, scheduling INFOPASS and sending service requests. How come nobody tells us it's due to RFE???

Edited August 7, 2017 by Shumai

[Jordan8768 107]

Did you move during the process?

[mindthegap 2,605]

At least your Senator replied.....mine didn't.

 

 

As for the mis-information, nothing new, as it seems various systems between offices aren't actually accessible, or information isn't made available to everyone within USCIS.

 

I was told just this morning via a tier 2 officer that the letter waiting for me from USCIS that I have no idea what is inside (I can see it on my USPS informed delivery email!), isn't an interview notice, and no evidence of another interview is showing on any system at all, and am I sure this is a new piece of mail?

 

However, the email I got from the Ombudsman (who DO reply) this afternoon, tells me it IS an interview, and even tells me the date and time.

 

Pure comedy

 

 

 

Ombudsman link is here: https://www.dhs.gov/case-assistance

 

Edited August 7, 2017 by mindthegap

[Shumai 6]

The senator's letter indicates that the RFE was mailed on May 5th. I started the subscription of USPS informed delivery on May 8th and didn't find any mail from USCIS. Is it possible that the mail was delivered within three days after USCIS said they mailed it?

Edited August 7, 2017 by Shumai

[Shumai 6]

13 minutes ago, Dee elle said:

OP already indicate that they hadn't moved and has successfully received previous notifications by mail.

 

I would suggest lodging a case with the Ombudsman asap. Document all the dates times and actions you have already taken, including calling USCIS and never being informed of the RFE. 

Will surely do. Thank you for the advice!

[Shumai 6]

5 minutes ago, mindthegap said:

At least your Senator replied.....mine didn't.

 

 

As for the mis-information, nothing new, as it seems various systems between offices aren't actually accessible, or information isn't made available to everyone within USCIS.

 

I was told just this morning via a tier 2 officer that the letter waiting for me from USCIS that I have no idea what is inside (I can see it on my USPS informed delivery email!), isn't an interview notice, and no evidence of another interview is showing on any system at all, and am I sure this is a new piece of mail?

 

However, the email I got from the Ombudsman (who DO reply) this afternoon, tells me it IS an interview, and even tells me the date and time.

 

Pure comedy

 

 

 

Ombudsman link is here: https://www.dhs.gov/case-assistance

 

I just looked at your timeline. 28 months for ROC? That's insane! 

[Shumai 6]

10 minutes ago, Shumai said:

The senator's letter indicates that the RFE was mailed on May 5th. I started the subscription of USPS informed delivery on May 8th and didn't find any mail from USCIS. Is it possible that the mail was delivered within three days after USCIS said they mailed it?

I just looked at the calendar. May 5th is a Friday and the date I started the USPS informed delivery (May 8th) is a Monday. At this point, I am pretty sure USCIS didn't mail the RFE to me at all. May I use the USPS informed delivery report as evidence?

[charmander 692]

We had a similar case to yours in our May 2015 thread. @jj33065 wanna comment?

[Shumai 6]

At around 8pm, we finally got a call back from a tier-2 agent and she told us the same thing: no RFE in my case.

But since we have the letter from state senator, she put in a service request (the 3rd one in my case; haven't heard anything back from the previous two) and asked us to check back by the end of August.

If there's an RFE, I would like to know what it is the sooner the better.

Edited August 8, 2017 by Shumai

[geowrian 22,338]

9 hours ago, Shumai said:

The senator's letter indicates that the RFE was mailed on May 5th. I started the subscription of USPS informed delivery on May 8th and didn't find any mail from USCIS. Is it possible that the mail was delivered within three days after USCIS said they mailed it?

I worked in the development team for the Informed Delivery (ID) project for the build + nationwide rollout phase. Depending on what time of the day you signed up for ID, it may not have started collecting scanned images for you until the next business day, so it's really 4 (business) days.

[shell20 746]

I think its absolutely ridiculous and absurd that we now have to or should I say want/need too join informed USPS informed delivery so we can track our cases.  I joined because of the stories I read on here and the fact that the USCIS once got my address wrong once and everything was sent back, although they had the correct address on my form.  They really need to start upping their game and stop this circus act! Enough said!

[jj33065 6]

17 hours ago, Shumai said:

All,

I am sharing my experience and wonder if someone had a similar experience before. Today I am shocked to learn from the state senator that USCIS sent us an RFE 3 months ago which we have never received. Since we learnt that our case was outside the normal processing time frame, we began calling USCIS (at least talking with 5 tier-2 agents) and even made a trip to the field office. However, NOBODY told us that we have an RFE. The USCIS online status is still at the stage of received the case. This is ridiculous! If we haven't contacted the state senator's office, we would have never known the actual reason of the delay. By the way, we haven't moved since we filed the I-751 and have no problem receiving notice for fingerprint appointment.

We're now waiting for the tier 2 officer to call back and wonder what the RFE is :-(

Anyone has similar experience?

Hi this is my mom experience.

My mom had many problems with the mail, starting that I never got NOA, she had to make an appointment infopass for the  i551 stamp in the passport (JULY 30 2015), then in February 2016 they had sent RFE, she never got the RFE. She to call to talk to second level officers, To forward the request for evidence, my mother had to go for a second i551 stamp in the passport, on July 6, 2017, and the officer who assisted her advised her to open  a po box, and there were no more problems with the mail, the notice of action that received the request for evidence arrived at the po box, then the notice of  approval of the residence card, and finally arrived at the po box the residence card for 10 years.  My mom's process took 21 months.  

I forgot, she contacted the senator, she never got an answer from anything.

[Lavazza_K 9]

21 hours ago, Shumai said:

All,

I am sharing my experience and wonder if someone had a similar experience before. Today I am shocked to learn from the state senator that USCIS sent us an RFE 3 months ago which we have never received. Since we learnt that our case was outside the normal processing time frame, we began calling USCIS (at least talking with 5 tier-2 agents) and even made a trip to the field office. However, NOBODY told us that we have an RFE. The USCIS online status is still at the stage of received the case. This is ridiculous! If we haven't contacted the state senator's office, we would have never known the actual reason of the delay. By the way, we haven't moved since we filed the I-751 and have no problem receiving notice for fingerprint appointment.

We're now waiting for the tier 2 officer to call back and wonder what the RFE is :-(

Anyone has similar experience?

Oh my! I saw your name on the post and jumped...it's been a while! I was wondering if you'd gotten approved already..

 

I think from some other posts i've read, RFE seems to have up to 90 days to respond. And if USCIS treats it as a no-response therefore ground for denial they'd usually update your online status as well. See this post here back in 2013: 

USCIS has made similar mistakes before, and I haven't seen anyone saying that they can just refile once it's past the required response period. Once it's denied, the case is closed. You might want to prepare for speaking to an attorney---you may need to file a motion with the immigration court (not sure if this is what the court is called) to have the case reopened.

 

This is unacceptable.. but then again, this administration is not favoring us immigrants.

 

 

[Shumai 6]

12 hours ago, jj33065 said:

Hi this is my mom experience.

My mom had many problems with the mail, starting that I never got NOA, she had to make an appointment infopass for the  i551 stamp in the passport (JULY 30 2015), then in February 2016 they had sent RFE, she never got the RFE. She to call to talk to second level officers, To forward the request for evidence, my mother had to go for a second i551 stamp in the passport, on July 6, 2017, and the officer who assisted her advised her to open  a po box, and there were no more problems with the mail, the notice of action that received the request for evidence arrived at the po box, then the notice of  approval of the residence card, and finally arrived at the po box the residence card for 10 years.  My mom's process took 21 months.  

I forgot, she contacted the senator, she never got an answer from anything.

Thank you for sharing your mom's experience! Do you remember if her case was denied by USCIS when no response was mailed in 90 days?