Almost denied flight by Aeromexico

[Nobby7 28]

I will post my family's experience later on how Aeromexico initially denied checking her in based on travelling with her extension letter. However, I'm curious if there is an official link which provides information about travelling with an expired green card and extension letter? I've made a complaint on Facebook through Aeromexico and they are still trying to say that it is US immigration policy at fault.

[Crazy Cat 41,857]

Aeromexico is wrong.  Check page 38 of this document:

 

 https://www.cbp.gov/sites/default/files/documents/Carrier Information Guide- English.pdf

[MrHanky 1,377]

File a complaint with the DOT, it'll force them to give an actual answer.

[pikachu1 0]

Omg. I'm planning to go to mexico with expired green card and just an extension letter this November. Any advice? Thanks in advance 

[Crazy Cat 41,857]

43 minutes ago, Cherrypark6o6 said:

Omg. I'm planning to go to mexico with expired green card and just an extension letter this November. Any advice? Thanks in advance 

Take a copy of the pamphlet.  It specifically states you can travel into the US with an expired GC and a valid extension letter.

[pikachu1 0]

3 minutes ago, missileman said:

Take a copy of the pamphlet.  It specifically states you can travel into the US with an expired GC and a valid extension letter.

Thank you. Do you think I should also be looking to get a Mexico visa? Permanent residents do not require to get a visa to Mexico, but I'm not sure if this is still the case if I'm entering Mexico with just an extension letter. 

[Crazy Cat 41,857]

13 minutes ago, Cherrypark6o6 said:

Thank you. Do you think I should also be looking to get a Mexico visa? Permanent residents do not require to get a visa to Mexico, but I'm not sure if this is still the case if I'm entering Mexico with just an extension letter. 

I wouldn't bother getting a visa if it isn't required.  

[Nobby7 28]

Thank you for the info. Fortunately, my family is now home, safe. I am copy pasting my story from my Facebook post on Aeromexico's page below. I also have a video of the aftermath, when my wife confronted this lady for not allowing her to fly and missing her flight:

 

"Today with Aeromexico, my family and I have lived probably the worst travel experience of our lives. My pregnant wife and 8 year-old son were flying from Lima to Dallas on August 1st, with a connection in Mexico City. The flight from Lima to Mexico was delayed and caused my family to miss their connection in Mexico. They were then bumped to the next flight in the afternoon from Mexico City to Dallas. When they were about to board the flight, my family was offered flight vouchers to resolve an overbooking issue with the airline. My wife accepted the vouchers and was given two first class tickets to fly the next day at 8:30am with my son.

 

When my wife and son arrived at the airport to check their luggage, Aeromexico REFUSED to check them in because, according to their employee ANEL GONZALES JUAREZ, my family's immigration documents were NOT VALID. My wife became extremely upset and my son was scared and crying. I had to activate an international package with her cell phone carrier so that I could continue to communicate with her. 

 

My wife attempted to speak to someone else but she was told that ANEL GONZALES JUAREZ was the supervisor and she was not going to allow my family to travel. This supervisor said that she would only allow them to travel if someone from the US embassy came to verify her documents. My wife attempted to take a video so she could repeat what she said and we could have it documented, BUT THE SUPERVISOR SAID THAT TAKING VIDEO WAS ILLEGAL AND THREATENED TO CALL THE MEXICAN POLICE (the lady refused to provide her name until my wife attempted to record a video).

 

At this point we were frightened because we had no idea how to get my family out of Mexico. A Mexico City aiport worker was kind enough to provide some assistance to my wife and suggested she make a claim with Profeco at the airport. However, Profeco told my wife that they could not get involved in matters of immigration. The guy assisting my wife said that even if she tried to buy tickets with another airline, she would probably get the same response.

 

Fortunately, he was wrong. I asked my wife to check with other airline counters, and they told her that her immigration documents were VALID. She then actually found another Aeromexico counter who CONFIRMED her immigration documents were VALID, and she was ok to travel! By this point, my family had missed their flight and my son was crying because he thought everything was his fault!

 

Apparently, they have now bumped her to the next flight at 3:30pm and have assured her that they will be able to travel. While all this was going on, I attempted to speak with Aeromexico Customer Service by phone and each time I was told that the issue needed to be resolved by the airport. When I asked to speak to someone else, they told me they were transferring me to "Customer Relations", but both times the call was disconnected! I even attempted to reach out via Facebook chat but after explaining our experience, the only response I received was asking for our reservation number, and nothing else yet.

 

This experience has been traumatic for my pregnant wife, 8 year old son, and I. ANEL GONZALES JUAREZ was extremely rude and arrogant, and clearly doesn't understand English or simply refused to do her job appropriately. Even after my wife was given new tickets and confirmed she could travel, this lady refused to accept that she was wrong. It simply cannot be that because of this person's arrogance, my family has had to suffer this very scary moment and waste of time!

 

My family is not yet home, and hopefully there will be no further issues when they attempt to fly out later today. At the very minimum, I demand a refund of our airfares and international charges on our cell phone bill. "

[Nobby7 28]

On 8/2/2017 at 2:11 PM, MrHanky said:

File a complaint with the DOT, it'll force them to give an actual answer.

Thank you. Complaint filed.

[TBoneTX 45,291]

What a traumatic story.  Thanks for posting it, and thanks for fighting as righteously as you did.  Please add updates as they occur.