Unable to view case status info

[Charro 17]

Has anyone gotten this message when trying to view your case status ? I can log in but once I click on the case stutus number I get this message. Any idea what I can do ? I am the only person with access to this account. Thanks 

Trying to insert photo but of course it's not working. 

It says" 

IT WAS REPORTED TO US THAT YOUR IP ADDRESS OR INTERNET GATEWAY HAS BEEN LOCKED OUT FOR A SELECT PERIOD OF TIME. THIS IS DUE TO AN UNUSUALLY HIGH RATE OF USE. IN ORDER TO AVOID THIS ISSUE, PLEASE CREATE A CUSTOMER ACCOUNT (SINGLE APPLICANT) OR A REPRESENTATIVE ACCOUNT (REPRESENTING MANY INDIVIDUALS).

 

Edited August 2, 2017 by Charro
Add more info.

[narakthisud 174]

That seems very odd. Are you accessing the site from outside the US, using Tor, or some sort of VPN service? If anything, it sounds like the way around this issue is to create an account. I have one and it makes tracking cases really easy! 

[Charro 17]

18 minutes ago, narakthisud said:

That seems very odd. Are you accessing the site from outside the US, using Tor, or some sort of VPN service? If anything, it sounds like the way around this issue is to create an account. I have one and it makes tracking cases really easy! 

@narakthisud thanks for replying. I'm in the states. New York to be exact. And I have an account but once I click on my nbc number it gives me this error. And the odd thing is I hardly check my status. I checked yesterday and all was fine. Maybe I will create another account and see if that works. Thanks again. 

[Charro 17]

31 minutes ago, narakthisud said:

That seems very odd. Are you accessing the site from outside the US, using Tor, or some sort of VPN service? If anything, it sounds like the way around this issue is to create an account. I have one and it makes tracking cases really easy! 

@narakthisud I decided to change my password and that worked. 

[narakthisud 174]

32 minutes ago, Charro said:

@narakthisud I decided to change my password and that worked. 

Go figure! I was going to also suggest visiting the site from a public library or at work (if you're allowed). So strange that changing your password made the error message go away. Glad to hear you got that resolved.

[Loca 3]

On 02.08.2017 at 3:41 AM, Charro said:

@narakthisud I decided to change my password and that worked. 

You might just try another VPN service if you need it on regular basis. It didn't work for me as well with the windsribe. But this vpn for mac let me in without any issues.

Edited March 16, 2018 by Loca