ACS letter has never been received

[Ksenia_O 696]

Hi, guys. 

I hope to get some ideas and advice about the situation and what should we do....

 

I submitted I-751 in June, 2017, with a dependent in Part.5 of the Form.  I receievd my Extension and Biometric appointment letters, but my son - didn't. So I called 2 weeks ago and was told his Notices have been sent... Ok. Still nothing, so I called again, today, and  this is what I've learnt:

 
1. I was told by a Tier 2, that my son's Extension Letter was sent, on June 19. - this is the date when MY Extension Letter was sent.
2. His biometric appointment letter was sent on June, 30 - this the date when MY was sent. I received my yesterday.
3. Son's biometric is scheduled at the same day as I have my appointment, July 17, which is next Monday. 
 
But again - we've never gotten anything for him...NONE!!! The IO I talked with said that USPS may not deliver mails from government if a post office clerk doesn't see an individual resides at the address on the envelop...
 
Well, we all live at our address since 2014, and have never had any issues. During AOS all our paperwork arrived together, envelope by envelope, always at the same day, including our conditional green cards...
 
And i believe this is how it was meant to be and THIS time. It's just that "awesome' moment, when USCIS did everything nice, trying to keep a parent and a dependent on the same schedule , but here we are - USPS!!!!  
 
So, I went to the Post Office right after I've found out all about this. The lady - she is usually very helpful and nice, she knows our family... - she did a "research", trying to find son's letters, and after some time she told me that they got new employees, and looks like "the girls" sent my son's mails back...???!!!! 
 
I don't care right now about his Extension Letter - will fix it later, but  biometric appointment..?? It's scheduled for the next Monday, and even if I put a e-request, to send it to me AGAIN - there is a big chance we won't have it by Monday anyway..
 
I was given his WAC #, so at least I can see his status at USCIS website.. Yes, clearly it states "we've sent you a Notice.... blah-blah..."

And the guy, a Tier 2, promised me he will fax son's biometric appointment letter within 24 hours .. I don't know if they actually do that?. Anybody has such experience?.. ..  . but I know that WITHOUT the ACS letter my son won't be allowed to get his bio done...
 
What, guys, do you think we should do with an appointment if nothing faxed ?....   is there something else we can do now, while waiting for possible fax?..

Thank you.

Edited July 11, 2017 by Ksenia_O

[charmander 692]

So here's what I witnessed during my N400 biometrics appointment last year. there was one applicant who didn't have his biometrics letter with him. I don't know whether it was a AOS, ROC, or N400 case. He was talking to the ASC director about the issue. It took a while but ASC director was able to get a copy of his biometrics letter for him. I didn't pay attention whether he downloaded the file or someone faxed it over, but whole time the director was on the phone with someone on this issue trying to get instructions, and at the same time complaining to the applicant that he should have brought the letter with him, it wasn't his responsibility to retrieve the letter for him, if he wanted he wouldn't let him do the biometrics without the letter, etc etc in a very mean tone. but in the end the guy got his letter and gave his biometrics. So, it is possible that USCIS would fax the letter to you. It is good that you have the receipt number with you too, if you don't get the fax in time, try to go to ASC early (or an off hour while they are not crowded) and resolve the issue with them. and maybe call the Customer service again on Thursday or Friday. Worse comes to worst, if he is unable to do his biometrics with you, call customer service again and have them re-schedule the biometrics for him. Good luck!

[Ksenia_O 696]

2 minutes ago, charmander said:

So here's what I witnessed during my N400 biometrics appointment last year. there was one applicant who didn't have his biometrics letter with him. I don't know whether it was a AOS, ROC, or N400 case. He was talking to the ASC director about the issue. It took a while but ASC director was able to get a copy of his biometrics letter for him. I didn't pay attention whether he downloaded the file or someone faxed it over, but whole time the director was on the phone with someone on this issue trying to get instructions, and at the same time complaining to the applicant that he should have brought the letter with him, it wasn't his responsibility to retrieve the letter for him, if he wanted he wouldn't let him do the biometrics without the letter, etc etc in a very mean tone. but in the end the guy got his letter and gave his biometrics. So, it is possible that USCIS would fax the letter to you. It is good that you have the receipt number with you too, if you don't get the fax in time, try to go to ASC early (or an off hour while they are not crowded) and resolve the issue with them. and maybe call the Customer service again on Thursday or Friday. Worse comes to worst, if he is unable to do his biometrics with you, call customer service again and have them re-schedule the biometrics for him. Good luck!

Thank you for your reply!!!!  Really appreciate that!

 

Our appointment..well, appointmentS are at 8.00 a.m. But yes, we will be there by the time they are open, 7.30 a.m. If nothing faxed within 24 hours (as I was told), then will definitely call them, tomorrow afternoon.. Evens if this is such a pain - to call Customer Line, you know  

And if still nothing, when I will place an e-request to duplicate son's ACS appointment. In this case we, at least, will have a confirmation of inquiry filed and maybe they will let us get his bio metric done with this.

 

Thanks again for your response - knowing, that someone was let in without actual ACS letter makes me feel better  

 

 

 

 

[Ksenia_O 696]

OMG.... Just checked fax.... IT IS THERE!!!!!!!  They faxed son's ACS Appointment Letter.!!

Don't remember the USCIS guy's name I spoke with, but - thanks!!!

 

So, yes, sometimes they fax things to you !